AMD Radeon R9 380 graphics card appearing as Microsoft Basic Display Adapter

Kryalis · Jan 14, 2017

Hi, I have a AMD Radeon R9 380. For some reason it isn't being detected. Only appearing as "Microsoft Basic Display Adapter". My graphics card has in fact worked on this PC before and ever since it malfunctioned and I had to take it to the computer shop, it isn't working anymore. I've uninstalled the Microsoft Basic Display Adapter and it hasn't solved anything. I've tried looking through the BIOS to sort it out but I couldn't find anything. I've installed an AMD driver from the internet and whenever I try to open it, it comes up with the message "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware" even though I have downloaded the correct one.
Does anyone know what to do?
Thanks for taking the time to read this.

The Paladin · Jan 14, 2017

I would run DDU and remove any traces of the drivers from your computer and reinstall fresh copy after reboot, and yes DDU needs to be in Safe mode to perform its work. DDU can be acquired from this link http://www.wagnardsoft.com/DDU/download/DDU%20v17.0.4.3.exe

Kryalis · Jan 20, 2017

The Paladin :

Thanks for the advice, I've tried it and unfortunately it didn't fix the issue at all. Microsoft Basic Display Adapter still appears and my graphics card is no where to be seen in device manager.

The Paladin · Mar 28, 2017

Kyalis, You mention "and ever since it malfunctioned and I had to take it to the computer shop." what was the issue when you took it in ?
also did you try to run GPUZ or SPECCY to see what they reveal as to how they identify the video card as?
thirdly did you visually inspect inside your PC to confirm the RADEON R9. 380 was actually in the computer?

I will wait for result of what GPUZ/SPECCY tell you, (they talk directly to hardware so will reveal what information the card will state they are.)

RobCrezz · Mar 28, 2017

Make sure your monitor is plugged into the graphics card (not motherboard).

You need to download the drivers from:
http://support.amd.com/en-us/download

Then install them.

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AMD Radeon R9 380 graphics card appearing as Microsoft Basic Display Adapter

Kryalis

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The Paladin

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Kryalis

Commendable

The Paladin

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RobCrezz

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