Ethernet connections keep on disconnecting and reconnecting, help?

Aeriiie · Jan 14, 2017

Hey everyone, thanks for reading this.

My boyfriend and I both are using desktops with a ethernet connection into my Netgear Smart WiFi Router AC1750 Dual Band Gigabit (Lengthy name, I know. Link is here for specs: https://www.amazon.com/NETGEAR-Router-AC1750-Gigabit-R6300v2/dp/B00EM5UFP4) , and the router is just under a year old. This has been happening for the past few months.I tried to google it to no avail, so I thought maybe you guys could help.

The ethernet connection will just drop off randomly for about 20-30 seconds for both of us, then reconnect. The wifi does this occasionally too. He has a custom PC, and I just do all my work on a basic HP Pavilion I've upgraded a few times, so I'm thinking its my router that's having the issue. I'm just not really sure on how to troubleshoot it from here!

Thank you!

Ralston18 · Jan 14, 2017

First check the router to see if there are any error logs being kept and, if so, verify that those logs are enabled. You should be able to access the logs via the normal admin login and see what errors are being recorded.

Second, check all of incoming wires/cables etc. for sign of physical damage, corrosion, splitters (one connection in, 2 or more out). Make sure that all connections are fully connected. Look for hard kinks, bends, twists in the cables. Maybe some pinching or pulling along the run. Look for any unexplained connections or connected loose cables just dangling about. Multiple splitters are especially problematic as signal strength disminishes with each division. Likewise for a string of short cables strung together with barrel connectors - not quite as much of a loss but some connection may not be good there either.

Make sure that the router has a good power connection - no loose plugs.

Start reporting the disconnects to your ISP. They can run some diagnostics from their end but will be accountable only up to and within what they own or provide. And it may take several calls especially if the problem is intermittent.

Most likely they will start by blaming your Netgear router - but the logs (if any) will show the loss of incoming transmissions.

For the most part, I would suspect a bad splitter or cable. Especially any external splitters exposed to the elements.

Aeriiie · Jan 14, 2017

Ralston18 :

First check the router to see if there are any error logs being kept and, if so, verify that those logs are enabled. You should be able to access the logs via the normal admin login and see what errors are being recorded.

Second, check all of incoming wires/cables etc. for sign of physical damage, corrosion, splitters (one connection in, 2 or more out). Make sure that all connections are fully connected. Look for hard kinks, bends, twists in the cables. Maybe some pinching or pulling along the run. Look for any unexplained connections or connected loose cables just dangling about. Multiple splitters are especially problematic as signal strength disminishes with each division. Likewise for a string of short cables strung together with barrel connectors - not quite as much of a loss but some connection may not be good there either.

Make sure that the router has a good power connection - no loose plugs.

Start reporting the disconnects to your ISP. They can run some diagnostics from their end but will be accountable only up to and within what they own or provide. And it may take several calls especially if the problem is intermittent.

Most likely they will start by blaming your Netgear router - but the logs (if any) will show the loss of incoming transmissions.

For the most part, I would suspect a bad splitter or cable. Especially any external splitters exposed to the elements.

Thanks for telling me about the log-- it shows that its my ISP signal that keeps on disconnecting. Thank you!

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Ethernet connections keep on disconnecting and reconnecting, help?

Aeriiie

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Ralston18

Ralston18

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Aeriiie

Commendable

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