Graphics card crashing certain games

bobrocks95

Commendable
Jan 15, 2017
16
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1,510
I know, I know, this is the billionth thread about this.

A friend got a Sapphire R9 Fury. His brother also got one. He RMA'd the first card, as we thought it was broken. The second card acts the same.

Testing his brothers card (which is known to work) in his system produces the same results as his card- intensive games like GTAV and Doom crash after a bit of gameplay. So I figure it must be something wrong with his system configuration, either software or hardware.

Running other games on max pushing 100+ fps seems to be fine, so my initial thoughts were the problems were memory related or something more esoteric- some crash errors have indeed mentioned memory read/write errors. But there's a lot of variables, and the fact that 3 cards don't work in his system points to something else.

Things we've tried:
1) Underclocking the heck out of the card.
2) Setting fan to max to ensure it wasn't a thermal issue.
3) Updating chipset drivers for the motherboard (didn't try BIOS yet)
4) Just to mention again, putting a known card of the same make and model in and seeing the same problems

Friend's specs:
Intel Core i5-4440
Gigabyte GA-H97-D3H Motherboard
G.Skill Ares 8GB DDR3-1600
Corsair CX 600W 80+ Bronze

My lingering fear is that it's purely a PSU issue... I know the R9 Fury is power hungry and I know my friend's brother's computer (which is working fine with the same card) has an EVGA SuperNova G2 550W 80+ Gold. I can get other specs for his machine if that's helpful.

I'd want to be sure to rule out other problems before I tell him to buy a new PSU. In particular I would have thought a severe underclock would have worked if power is the issue? Or does peak power draw not decrease linearly with clock speeds?
 
Solution
In what other games does it also happen? Check windows error event log if there is any error that is logged there. Use the windows utility tool (memory diagnostic tool) to check if there is something wrong with the RAM. Download the manufacturer's Hdd/Ssd test tool(s) and run it.

bobrocks95

Commendable
Jan 15, 2017
16
0
1,510


Had him buy an EVGA Supernova GQ 650W. Crashes occur faster than before, if anything. So there's $80 down the drain.
 

bobrocks95

Commendable
Jan 15, 2017
16
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1,510


Did a full clean with AMD's tool, I'll try DDU as well. Same with another PCIe slot.
 

Pkai92

Respectable
Oct 20, 2016
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1,860
Change the power option to high performance. What is the RAM usage while gaming ? What OS are you using ? Check the HDD/SSD usage while gaming also. Most probably it is a PSU issue but let's narrow it down.
 

bobrocks95

Commendable
Jan 15, 2017
16
0
1,510
Used DDU and fully re-installed the drivers
Switched the Link State Power Management to off in Power Options (only thing related to PCI)
RAM usage seemed normal, disc usage was kinda high but I mean the game was loading...

None of those did anything. Can't switch PCIe slots due to the card size.

On Windows 7 x64.
 

bobrocks95

Commendable
Jan 15, 2017
16
0
1,510
GPU temps are good, might do the others later if necessary.

To give more info, the Doom demo is running fine now on Ultra settings, for whatever reason. GTAV still crashes, but I got to see what happens when it does- you head towards the city and textures stop loading/streaming in, sometimes getting as far as geometry not loading before it crashes. Crash messages don't normally appear, but sometimes they mention memory access errors.
 

Pkai92

Respectable
Oct 20, 2016
357
0
1,860
In what other games does it also happen? Check windows error event log if there is any error that is logged there. Use the windows utility tool (memory diagnostic tool) to check if there is something wrong with the RAM. Download the manufacturer's Hdd/Ssd test tool(s) and run it.
 
Solution