High ping wired connection

Hello,

I've had this issue for a long long time now, I'm almost certain its my ISP at fault but after getting 0 help in 2 months from the virgin media forums and phone calls, I'm here hoping you can help me either fix it or prove it is their fault.

I'm connected from my computer directly to my router via ethernet cable. Most of the time if I run a ping test I get results 40ms-60ms and I can play games fine like this. However, sometimes it will randomly spike and I'll be looking at results 100ms+ easily. I first noticed this playing Overwatch where my ping would go from 40ms-50ms up to 150ms+ and then I started to do the ping tests.

Results from pingtest (various)

• 
  http://www.pingtest.net/result/155273893.png - 125ms (Least recent)
  http://www.pingtest.net/result/155274316.png - 105ms
  http://www.pingtest.net/result/155616699.png - 106ms
  http://www.pingtest.net/result/156045545.png - 59ms (a good day)
  http://www.pingtest.net/result/156762183.png - 107ms
  http://www.pingtest.net/result/156762523.png - 45ms (ran 10 minutes after previous)
  http://www.pingtest.net/result/157932068.png - 109ms
  http://www.pingtest.net/result/157968716.png - 127ms (Most recent)

As you can see it is very up and down considering I'm wired directly and change nothing at all about my setup. I can run a tracert if needed to and have before, I'm just not sure where I should be doing it to for correct results.

I've really tried everything I can think of

• 
  Wired and Wireless (2G / 5G)
  Factory reset superhub
  New superhub
  Purchased netgear router (superhub now in modem mode)
  Factory reset netgear
  QoS Enabled/Disabled

Probably a few other things I can't think of right now. It has been happening for months now on and off, the engineer came out and tested the line and told me everything is fine (great news...), it obviously wasn't haha.

Any help is appreciated, I'm at the point now where I've just had to accept I can't fix it, they're just ignoring it and I can't prove anything so I can't cancel... which isn't ideal.

Edit : As an update, here is a trace router to 8.8.8.8 (Hope this is helpful). I have also now removed my netgear router and I'm straight into my superhub and it is in modem mode.

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 11 ms 9 ms 21 ms 10.190.76.1
2 13 ms 83 ms 11 ms midd-core-2b-xe-122-0.network.virginmedia.net [62.252.68.49]
3 * * * Request timed out.
4 82 ms 102 ms 41 ms tcl5-ic-4-ae5-0.network.virginmedia.net [62.252.192.246]
5 113 ms 187 ms 93 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.102]
6 27 ms 24 ms 24 ms 108.170.246.193
7 28 ms 43 ms 65 ms 216.239.58.105
8 32 ms 49 ms 131 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.