Oversold Cable Internet and Switching Providers

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jmckinney28

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Jun 23, 2016
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Hi, I live in an area where I believe my internet company has oversold its service. During peak hours (4 pm - 11:30 pm) my ping jumps from the normal 70 ping to 140-180 ping in all of the competitive games that I play, making it nearly impossible for me to play competitively in Cs:go and Overwatch.

My question is, will switching internet providers have the possibility of resolving this issue? Or do cable internet providers run off the same cable lines?

I also pay for 60 mbps, and get 1 mbps down, and 1 mbps up during this time.
 
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It depends where the bottleneck is. If you live in a smaller town all the local ISP may all have to use the same connection to some larger town.

If the problem is in the connection between the isp and your house (this is common point to have this issue) and you have options to use a different technology it might help. For example if one company uses DSL and the other use cable it should not have the same bottleneck points.

Most people do not have the realistic option of changing providers. In most cases there are huge difference in performance even if there are multiple providers.

Be very careful some so called ISP really are just reselling the primary ISP service and putting their name on it. They take the calls and do the...
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thisguy365

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Dec 17, 2012
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Id be complaining to the cable company and see what they say/do about it, before switching providers. A different service provider may not have the same issue during peak hours, and that is a big maybe.
 
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Shaun o

Shaun o

Illustrious
Oct 7, 2007
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Much like most things, the ping results and overall speed you actually get even from a fiber optical run ISP.

Depends, on how much load is put on the network by it`s subscribers to it.
And as you said, at what times of the day.

If an ISP has taken on too many users, and it results in worse or poor performance it is up to them to upgrade there equipment to cope with the extra bandwidth required.

It is usually the case, because it all comes down to the amount of users subscribed to the ISP about money.
And then a delay of a month or so before new equipment is fitted to even out the Bandwidth shortage problem the ISP is having.

So you sit it out for a few more weeks, phone the ISP and ask them if they are planning to upgrade any part of there network, and that you are having problem related to high pings when gaming.

Even get them to come out to your house to double check how good a signal it is you are getting from your house to the closest Cab near you.

Then make your mind up about trying a different ISP.
 
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bill001g

Titan
Aug 9, 2012
28,366
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125,640
It depends where the bottleneck is. If you live in a smaller town all the local ISP may all have to use the same connection to some larger town.

If the problem is in the connection between the isp and your house (this is common point to have this issue) and you have options to use a different technology it might help. For example if one company uses DSL and the other use cable it should not have the same bottleneck points.

Most people do not have the realistic option of changing providers. In most cases there are huge difference in performance even if there are multiple providers.

Be very careful some so called ISP really are just reselling the primary ISP service and putting their name on it. They take the calls and do the billing but the guy who actually fixes is the main ISP. This is very common on DSL connection. Changing DSL providers tends to not change anything other than the billing.
 
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