USB ports (except for USB 3.1) disabled suddenly but work after power reset

akshaykumar2609 · Jan 18, 2017

This is first PC build and I am having issues where my USB ports would disable as soon as I run a game or any high power draw situation. I have my keyboard, mouse connected via USBs so I am forced to shut it down since my computer is not responsive. After I physically turn the CPU switch off and let it cool off for a few minutes and turn it back on I magically see they are enabled again. I am running Windows 10 with a Seasonic 6SSR-650RM 80 Plus Gold - Semi Modular PSU and I have a GTX 1070 EVGA GPU on an Asus Z170 Progaming Aura Motherboard. I tried searching several forums and also tried to uncheck the "save power....." on the device manager tab but nothing seems to work. I am guessing it is some PSU issue which is disabling the ports during high power draw.
I would really appreciate any help, I am really frustrated with this issue

Edit: I discovered usb 3.1 port is not disabled. And when I plugin usb devices on other ports (2.0 and 3.0) I see the error "Windows has stopped this device because it has reported problems. (Code 43)" on the device manager

atljsf · Jan 18, 2017

psu sounds decent, mainboard too

what usb devices do you connect to it, on where do you connect them, in the front of the case or in the back?

are you overclocking?

Dunlop0078 · Jan 18, 2017

Does windows come up with a message saying the usb controller is out of resources or something like that? It should. Your motherboard likely has more than one usb controller, try splitting up your usb devices between usb 3.0 ports and usb 2.0 ports. If a usb controller is indeed being overloaded that should help spit up the load. Also have you instilled the usb controller drivers from asus? If not you are using a generic windows driver not specifc to your motherboard, which may or may not cause issues.

akshaykumar2609 · Jan 18, 2017

atljsf :

I tried all the ports front and back. First I tried connecting all of them in the back and used none in the front and vice versa but either case failed. Yes, I am overclocking. Right now I am at 4.5Ghz, the temps and the voltages look decent and by the way the ports are also disabled during stress test.

akshaykumar2609 · Jan 18, 2017

Dunlop0078 :

I have never seen the message, what do you exactly mean by splitting up usb devices? And yes I have the drivers from Asus installed.

Dunlop0078 · Jan 18, 2017

akshaykumar2609 :

I have legitimately overloaded a usb controller on my system before, and when I did a message pooped up from windows saying the usb controller was out of resources this would usually happen right when I launched a game. I resolved this by making use of my blue usb 3 ports which are on a different controller.

By spitting up i mean put some devices on one usb controller and some on another, your motherboard likely has more than one. You will have to find out which usb ports correspond to which usb controller, your motherboard manual would likely have this info. The blue usb ports on your computer are usb 3, plug as many devices as you can into the blue ports as they should be on a different controller than all the other usb ports.

akshaykumar2609 · Jan 18, 2017

Dunlop0078 :

akshaykumar2609 :

I have legitimately overloaded a usb controller on my system before, and when I did a message pooped up from windows saying the usb controller was out of resources this would usually happen right when I launched a game. I resolved this by making use of my blue usb 3 ports which are on a different controller.

By spitting up i mean put some devices on one usb controller and some on another, your motherboard likely has more than one. You will have to find out which usb ports correspond to which usb controller, your motherboard manual would likely have this info. The blue usb ports on your computer are usb 3, plug as many devices as you can into the blue ports as they should be on a different controller than all the other usb ports.

Got it! Will try and let you know if it helps

akshaykumar2609 · Jan 18, 2017

akshaykumar2609 :

Dunlop0078 :

akshaykumar2609 :

I have legitimately overloaded a usb controller on my system before, and when I did a message pooped up from windows saying the usb controller was out of resources this would usually happen right when I launched a game. I resolved this by making use of my blue usb 3 ports which are on a different controller.

By spitting up i mean put some devices on one usb controller and some on another, your motherboard likely has more than one. You will have to find out which usb ports correspond to which usb controller, your motherboard manual would likely have this info. The blue usb ports on your computer are usb 3, plug as many devices as you can into the blue ports as they should be on a different controller than all the other usb ports.

Got it! Will try and let you know if it helps

I tried to split them up but still doesn't work. Another interesting thing I found out is that my USB 3.1(red) works and doesn't get disabled but that's only 1 port

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USB ports (except for USB 3.1) disabled suddenly but work after power reset

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