Packet loss happens at night most of the time

CB Hilarious · Jan 20, 2017

Hello, I have been experiencing packet loss for a while now. I've tried a lot of ways to fix the packet loss but none worked. I finally called a technician over to fix the problem, he changed my modem for a new one and for few days it seemed like it was fixed but then it wasn't. I get packet loss almost every night, in the afternoon it's fine.

I really have no clue why I get these packet loss and jitters, I live in Hong Kong and my ISP is I-Cable. If someone could help me out, thanks.

SgtScream · Jan 20, 2017

Do you mean latency? How are you demining it's packet loss? Do you have a broadband connection? If so, you and the whole neighborhood will be sharing the same circuit. Therefore under peak usage times you won't get the rated speeds you pay for. For broadband, the service level agreement states you are guaranteed speeds "up to" the specified speed you pay for.

CB Hilarious · Jan 20, 2017

SgtScream :

I ping tested it, this is what usually happens at night.
http://prnt.sc/dy49t8

When it's afternoon, it's 0% packet loss 200 ping 1-5 jitters
and yes I use broadband connection

bill001g · Jan 20, 2017

If you are using wireless it could be your neighbors also using wireless more at those times and interfering.

Try using the TRACERT command. Then ping the various hops in the path. You want to compare what you see during the day to at night. The most important ones to test are hop1 which is your router and hop 2 which is the connection you share back to the ISP with your neighbors.

Ones farther into the trace are much harder. Some will represent the fiber connection between HK and the USA. What could you possibly do if you found a problem there.

What you hope to find is the problem is in hop 2 and you can convince the ISP to split the node so that you share with less people.

boosted1g · Jan 20, 2017

First and foremost you need to test using wired ethernet, not wifi.
Secondly you need to test with a local server. Going from HK to Chicago involves A LOT of hops as bill is saying.
Can you go to "New Server" and select someting in at least China, preferable in Hong Kong?

CB Hilarious · Jan 20, 2017

boosted1g :

I'm testing these with wired Ethernet.
This is from Hong Kong to Philippines when it's at its worst.
When it's in the afternoon and not lagging, it's around 50 ms 0% packet loss.

CB Hilarious · Jan 20, 2017

bill001g :

It gives me 1 hop only when I use the router so I directly plugged the cable from my modem to my computer. I don't know if it's a problem or not..

This is the tracert to 8.8.8.8 at night.

bill001g · Jan 20, 2017

You should see huge variations in the numbers and packet loss. It is strange that hops 2-5 are using private ip addresses but it mostly does not matter.

Your goal is to try to find something in these traces that shows where the problem is occurring. This shows no issues.

CB Hilarious · Jan 22, 2017

bill001g :

This is the pathping command to 8.8.8.8 with my network

bill001g · Jan 22, 2017

Hard to say this one claims everything is being lost which makes the first tracert even more strange. If the problem was that bad it should show up in the simple tracert.

Still it shows a lot of packet loss to hop 1. Most times this is your router but its really hard to say for sure. If you manage your router with the 10.119.24.1 ip then I would try a firmware upgrade.

This is huge loss to have in your house.

If that is not your router then you have some issue between your house and the ISP.

CB Hilarious · Jan 23, 2017

bill001g :

Right now in the afternoon, I did a pathping to 8.8.8.8 again. It shows 33% packet loss from 10.119.24.1 to PC and I believe 10.119.24.1 is my modem because I directly connected my modem to my PC. This is weird because I can run online games smoothly at this time even with the packet loss.

bill001g · Jan 23, 2017

Your modem should be transparent if it is just a modem. This means the connection between your house and the ISP has a problem.

Assuming this is a cable modem you should be able to see the signal levels. There are charts that tell what good db ranges you should have based on the type of cable system your ISP is using. There may also be a display that show number of correctable and uncorrectable errors which is packet loss. The ISP needs to fix this type of thing.

SgtScream · Jan 24, 2017

CB Hilarious :

Call back your internet service provider and tell them the problem still exists after the modem replacement.

CB Hilarious · Jan 24, 2017

SgtScream :

I called them, they did a technical inspection on my connection and they found a problem. They didn't said anything about packet loss though but hopefully they will get it fixed soon.

CB Hilarious · Feb 1, 2017

I called the ISP, the technician went to my house to do a inspection. They said everything is working fine, I asked them about what is causing the packet loss happening at night only, they said it happens at night only because more people uses the internet at night. So now, I have no clue what to do to fix the problem.

bill001g · Feb 1, 2017

Kill all your neighbors

Most large ISP have upgraded their infrastructure so this does not happen as much. Used to be a couple guys running torrents in your neighborhood would kill everyone. When many ISP started to offer the 300mbit plans it seemed to solve many of these issues.

This is where having the ability to install a different ISP helps. The areas that there is no competition the ISP will do crap like this and not upgrade.

Not sure how you solve this issue. They will claim that they do not have a monopoly because there are cellular broadband....except it is slower and you pay a fortune for actually using it.

CB Hilarious · Feb 2, 2017

bill001g :

I have prepared my USP-S to assassinate all the neighbors. Hopefully, this would fix the problem, thanks!

Packet loss happens at night most of the time

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