RX 480 causes PC to crash

Xeland · Jan 20, 2017

Hey everyone,

I recently bought a Sapphire Nitro+ Rx 480 and I have had some problems since then. This is my first PC build so I made sure to meticulously check everything along the way. My computer works fine when I use it for normal tasks, for example, web browsing, YouTube and other basic stuff. But every time I decide to play a game the PC crashes after 10 to 15 minutes. I have checked and tried everything and nothing has worked so far. I tried DDU to uninstall and reinstall the latest drivers, tried to tweak the fan control and temperature in Radeon Wattman and Sapphire Trixx. I checked the card itself and found nothing. I tried to decrease the voltage or increase it and it didn't work. I am really out of options as I checked the rest of the hardware and everything works fine. The temperatures of the card are good in idle as well as in work. I really don't know what the problem is except that it is a defective GPU. I am using the latest Crimson drivers. (17.1.1)

My setup:
Motherboard: Gigabyte H110M-S2H
CPU: i3-6100
Ram: Crucial Ballistix Sport 8GB (2X4GB) DDR4 2400mhz
GPU: Sapphire Nitro+ RX 480 4gb
PSU: Corsair VS550 550 watt
OS: Windows 10 pro 64bit

Pentium4User · Jan 21, 2017

When it crashes/Blue screens what error does it give?

Xeland · Jan 21, 2017

Pentium4User :

Nothing ! It just says that Radeon Wattman settings were reseted to normal. There is no error message in the action center.

Pentium4User · Jan 21, 2017

Xeland :

Ok does you Pc take you to Windows ran into an error screen or just black? And when error Radeon Wattman settings were reseted to normal is after the crash or everytime you boot on the computer.

Xeland · Jan 21, 2017

Pentium4User :

Xeland :

Ok does you Pc take you to Windows ran into an error screen or just black? And when error Radeon Wattman settings were reseted to normal is after the crash or everytime you boot on the computer.

Xeland · Jan 21, 2017

Pentium4User :

The whole PC crashes, afterwards it reboots itself and send me straight to windows like when I start my PC normally. There is no error screen at all. And the Radeon settings reset to normal after every crash not when I boot the computer.

lucas_7_94 · Jan 21, 2017

Try going back to 16.12.2 (Drivers)

Xeland · Jan 21, 2017

lucas_7_94 :

I just installed the 16.12.2 drivers. I will try to see if this fixes it. Thanks !

Xeland · Jan 21, 2017

lucas_7_94 :

I only tried overwatch after installing 16.12.2 but it seems that it fixed the problem. Thanks a lot !

Xeland · Jan 21, 2017

I tried running Overwatch and Battlefield 4 and both ended up crashing after 15 minutes for Battlefield and 30 minutes for Overwatch. Drivers 16.12.2 didn't do a lot except give me more gameplay time.

lucas_7_94 · Jan 21, 2017

I do not trust the PSU in this case. Is any way you can check another PSU?

Xeland · Jan 21, 2017

lucas_7_94 :

No I don't have another PSU unfortunately. You think my PSU is defective or just not enough to run the card ? My birthday is coming so I might be able to get a new one that will be better and at least 600 or 700 watt I think.

lucas_7_94 · Jan 21, 2017

The problem isn't the wattage, 550W should handle the card without problems. The problem i think here is the brand. VS Series from Corsair have bad reputation.

Try if you can, testing the card in another machine.

extra_anchovy · Jan 21, 2017

I seem to have the same problem. During a DirectX 11 game it will crash after about 5-10 mins - it just goes to a blank screen, no keys work and a reset is required. Then I get the same message when I restart about Wattman setting being restored to default due to system crash. I have a Corsair CX650M, it was >$100. That's BS if such an expensive power supply can't handle the GFX card, how can they sell such a piece of crap?

Xeland · Feb 7, 2017

lucas_7_94 :

I am going to buy a new PSU and see if it works with a new quality PSU. To make sure I make no mistakes buying one this time could you maybe recommend some good ones ? I have been looking at these ones:

https://www.amazon.de/Cooler-Master-G750M-PC-Netzteil-RS750-AMAAB1-EU/dp/B00FNCIGE2/ref=sr_1_2?ie=UTF8&qid=1486475085&sr=8-2&keywords=cooler%2Bmaster%2Bg650m&th=1

https://www.amazon.de/EVGA-100-B1-0600-KR-Netzteil-600W-bronze/dp/B00EON40CS/ref=sr_1_2?ie=UTF8&qid=1486475110&sr=8-2&keywords=evga+600b

lucas_7_94 · Feb 7, 2017

I would take the EVGA, but try searching XFX one, or Seasonic brands, they're amazing and last a loong time.

Xeland · Feb 8, 2017

lucas_7_94 :

What about that one ?

https://www.amazon.de/Seasonic-S12-II-Bronze-Certified-Supply-x/dp/B003BIEOCI/ref=sr_1_1?s=computers&ie=UTF8&qid=1486586140&sr=1-1&keywords=seasonic+s12ii+620w

lucas_7_94 · Feb 8, 2017

I approve.

Xeland · Feb 20, 2017

I ended up buying another power supply and it did the trick ! Thanks everyone for the help !

RX 480 causes PC to crash

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