Computer Freezing. SSD Undetected. Solutions / Fix?

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slasham

Reputable
Apr 13, 2015
3
0
4,510
Hi guys,

I recently updated the graphics card, motherboard and power supply of my computer (new specs below, PSU is EVGA supernova 750 G2). Recently I have been experiencing some issues with my computer freezing. I usually shut it down after a while and, when I next boot up, the SSD (where my win8.1 os is stored) will not appear in the boot menu. If I leave my PC turned off for a while however and come back to it later, the SSD will be present again and my PC will boot correctly. The first time this happened I just left my PC assuming it would sort itself out, this resulted in a blue screen and a corrupted OS (I was able to recover all my files and 90% of my program files easily enough). I had thought that this could be something to do with my new power supply however, I'm only having issues with my SSD, not my HDD or other components.
Below are my system specs and SMART attributes (Could some of those errors be the problem? How do I fix them?)
Thanks in advance :)

Summary
Operating System
Windows 8 Pro 64-bit
CPU
Intel Core i5 3570 @ 3.40GHz 35 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 799MHz (11-11-11-28)
Motherboard
ASRock Z77 Extreme4 (CPUSocket) 26 °C
Graphics
Standard Monitor (2560x1080@60Hz)
4095MB NVIDIA GeForce GTX 770 (EVGA) 25 °C
Storage
2794GB Western Digital WDC WD30EZRX-00SPEB0 (SATA) 26 °C
476GB TS512GSSD720 (SSD) 23 °C
Optical Drives
HL-DT-ST BDDVDRW CH12LS28
Audio
High Definition Audio Device

Storage
TS512GSSD720
Heads 16
Cylinders 62,260
Tracks 15,876,300
Sectors 1,000,206,900
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number A548310160
Firmware Version Number 5.0.4
LBA Size 48-bit LBA
Power On Count 2070 times
Power On Time 295.5 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 476 GB
Real size 512,110,190,592 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 23 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
01
Attribute name Read Error Rate
Real value 0
Current 120
Worst 120
Threshold 50
Raw Value 0000000000
Status Good
05
Attribute name Retired Block Count
Real value 62
Current 100
Worst 100
Threshold 3
Raw Value 000000003E
Status Good
09
Attribute name Power-On Hours (POH)
Real value 295d 13h
Current 92
Worst 92
Threshold 0
Raw Value 0000001BB5
Status Good
0C
Attribute name Device Power Cycle Count
Real value 2,070
Current 98
Worst 98
Threshold 0
Raw Value 0000000816
Status Good
AB
Attribute name Program Fail Block Count
Real value 0
Current 0
Worst 0
Threshold 0
Raw Value 0000000000
Status Good
AC
Attribute name Erase Fail Block Count
Real value 0
Current 0
Worst 0
Threshold 0
Raw Value 0000000000
Status Good
AE
Attribute name Unexpected Power Loss
Real value 263
Current 0
Worst 0
Threshold 0
Raw Value 0000000107
Status Good
B1
Attribute name Wear Range Delta
Real value 4
Current 0
Worst 0
Threshold 0
Raw Value 0000000004
Status Good
B5
Attribute name Program Fail Count
Real value 0
Current 0
Worst 0
Threshold 0
Raw Value 0000000000
Status Good
B6
Attribute name Erase Fail Count
Real value 0
Current 0
Worst 0
Threshold 0
Raw Value 0000000000
Status Good
BB
Attribute name Reported Uncorrectable Errors
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
C2
Attribute name Temperature
Real value 23 °C
Current 23
Worst 91
Threshold 0
Raw Value 00005B0017
Status Good
C3
Attribute name On the fly ECC Uncorrectable Error Count
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
C4
Attribute name Reallocation Event Count
Real value 62
Current 100
Worst 100
Threshold 3
Raw Value 000000003E
Status Good
C9
Attribute name Uncorrectable Soft Read Error Rate
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
CC
Attribute name Soft ECC Correction Rate
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
E6
Attribute name Life Curve Status
Real value 100
Current 100
Worst 100
Threshold 0
Raw Value 0000000064
Status Good
E7
Attribute name SSD Life Left
Real value 0
Current 100
Worst 100
Threshold 10
Raw Value 0000000000
Status Good
E9
Attribute name Media Wearout Indicator
Real value 14,328
Current 0
Worst 0
Threshold 0
Raw Value 00000037F8
Status Good
EA
Attribute name Vendor Specific
Real value 14,025
Current 0
Worst 0
Threshold 0
Raw Value 00000036C9
Status Good
F1
Attribute name Lifetime Writes From Host
Real value 14,025
Current 0
Worst 0
Threshold 0
Raw Value 00000036C9
Status Good
F2
Attribute name Lifetime Reads from Host
Real value 19,166
Current 0
Worst 0
Threshold 0
Raw Value 0000004ADE
Status Good
Partition 0
Partition ID Disk #1, Partition #0
File System NTFS
Volume Serial Number CC1F2CB6
Size 349 MB
Used Space 241 MB (68%)
Free Space 108 MB (32%)
Partition 1
Partition ID Disk #1, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number C05203D8
Size 476 GB
Used Space 412 GB (86%)
Free Space 64 GB (14%)

Generated with Speccy v1.30.730
 
Solution
R
The drive is bad. Most obvious thing

Attribute name SSD Life Left
Real value 0
Current 100
Worst 100
Threshold 10
Raw Value 0000000000
Status Good
Click to expand...

This is what it sounds like. It's a percentage of how much life is left in the SSD. You have a raw value of 0 so yeah, that looks dead. I guess the "Current Value" says 100 which is a bit confusing, but that looks to be the "Normalized Value" not the "Current Value". Not every manufacturer reports the normalized value correctly.

However some manufacturers do use SSD Life USED instead of SSD Life LEFT for that attribute so I guess you could potentially say it's 0% SSD Life USED and 100% SSD Life Left.

If we think that way though, your retired block count also looks pretty bad which...
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R

rkzhao

Respectable
Mar 8, 2016
183
1
1,860
The drive is bad. Most obvious thing

Attribute name SSD Life Left
Real value 0
Current 100
Worst 100
Threshold 10
Raw Value 0000000000
Status Good
Click to expand...

This is what it sounds like. It's a percentage of how much life is left in the SSD. You have a raw value of 0 so yeah, that looks dead. I guess the "Current Value" says 100 which is a bit confusing, but that looks to be the "Normalized Value" not the "Current Value". Not every manufacturer reports the normalized value correctly.

However some manufacturers do use SSD Life USED instead of SSD Life LEFT for that attribute so I guess you could potentially say it's 0% SSD Life USED and 100% SSD Life Left.

If we think that way though, your retired block count also looks pretty bad which makes sense for a bad drive. The threshold is 3 and you have 62 bad blocks.
 
Upvote 0 Downvote
Solution
A

ArtPog

Admirable
Sep 17, 2014
2,951
3
8,965
Since you indicate the problem affects only the SSD, and not your HDD, on the face of it the SSD is suspect. (BTW, are you indicating the Win 8.1 OS is installed on both drives - both can be booted to the OS?)

In any event, assuming you haven't as yet done so, check out the health of the SSD using the Transcend SSD Scope - see...
https://www.transcend-info.com/Support/Software-10/
 
Upvote 0 Downvote
S

slasham

Reputable
Apr 13, 2015
3
0
4,510
Thanks for all the help guys. I assumed it was most likely the drive but just wanted to make sure there wasn't any chance of it being an issue with something else. I wiped the drive completely and reinstalled windows (not sure if that was overkill?) and now everything is running beautifully :)
Thanks again
 
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