Black screen can't install drivers help

Sagexx · Jan 21, 2017

This is incredibly frustrating... I have an i5 2400, 8gb ram, Motherboard: Gigabyte GA-H67N-USB3-B3 mobo bios are up to to date...

I bought two video cards.. a r9 380 and a gtx 770... I also bought new psu yesterday tr2 600.. 23+20v = 43.... more then enough for either of these cards correct? I have installed a new copy of windows... I can't get either of these cards to work.. when I try to install the amd drivers it gets half way through and then reboots my computer.. when I first got the card it booted up perfectly installed fine and played all my games.. then my screen started going black and saying no signal.

Since then I haven't been able to get it to work as it did. With nvidia I got the card to work all the drivers installed.. tried to run a game and it crashed and now I see green lines and artifacts since last trying it. I'm not going to bother with the gtx anymore I want to get the r9 working again. I've tried so many different methods I've tried two different psus.. and here's the kicker my hd 5850 works no problem as well as the integrated intel 2000. I really don't know what else to do.. do I need a psu with even more then 43w which I don't see that being the issue but idk what to do anymore

atljsf · Jan 21, 2017

is the ram new?

the psu, is it a decent brand?

for the r9 i think you need 6600w psu if i remember correctly so perhaps psu is not delivering enugh power to those gpus and they basically crash

Sagexx · Jan 21, 2017

I just picked up a new psu corsair 650w 52a... won't boot into windows so basically same issue.. ugh

Sam Hain · Jan 21, 2017

Sagexx :

1- 600w is plenty for most systems, unless doing extreme OC'ing and/or SLI/X-fire of GPU's
2- Boot using Intel graphics and/or SAFE MODE, Uninstall ALL AMD and NV drivers/folders; CC Cleaner is a good & safe program you can download that will assist but you might need to manually delete some folders in your C: drive; i.e. labeled AMD, NVidia.
3- If you have more than 2 sticks of RAM, remove them and install one at a time and boot. Repeat with each stick until error/issue occurs. This will tell you if you have a bad stick of RAM or not.
4- If your RAM checks good, install the GPU of your choice, using the most up-to-date drivers from the vendor's website. If you still have issues, your PSU might very well be the issue; lot's of hits on Google and Tom's about it giving "grief" and being questionable in quality/ability.

NOTE: Superflower, Seasonic, Corsair and EVGA are among the best PSU makers... but even they are not immune to sending out bad units here and there. Return you PSU for a replacement if the above steps fail for a better quality one, preferably a GOLD, not BRONZE.

EDIT: Here's a PSU calculator, so you can get an idea of what you'll need for your system: http://outervision.com/power-supply-calculator

Sagexx · Jan 21, 2017

Sam Hain :

Sagexx :

1- 600w is plenty for most systems, unless doing extreme OC'ing and/or SLI/X-fire of GPU's
2- Boot using Intel graphics and/or SAFE MODE, Uninstall ALL AMD and NV drivers/folders; CC Cleaner is a good & safe program you can download that will assist but you might need to manually delete some folders in your C: drive; i.e. labeled AMD, NVidia.
3- If you have more than 2 sticks of RAM, remove them and install one at a time and boot. Repeat with each stick until error/issue occurs. This will tell you if you have a bad stick of RAM or not.
4- If your RAM checks good, install the GPU of your choice, using the most up-to-date drivers from the vendor's website. If you still have issues, your PSU might very well be the issue; lot's of hits on Google and Tom's about it giving "grief" and being questionable in quality/ability.

NOTE: Superflower, Seasonic, Corsair and EVGA are among the best PSU makers... but even they are not immune to sending out bad units here and there. Return you PSU for a replacement if the above steps fail for a better quality one, preferably a GOLD, not BRONZE.

EDIT: Here's a PSU calculator, so you can get an idea of what you'll need for your system: http://outervision.com/power-supply-calculator

I picked up another PSU.. corsair 650w, 52A... so more then enough.. the R9 will not work and the GTX 770 has green lines all over the screen from bios to booting up onto windows. I've tried a fresh install of windows several times, I've removed all video drivers used that Driver removal program and nothing.. the gtx 770 though regardless of drivers shouldnt have green lines over the bios screen.. doesnt that suggest something is wrong with the card? Even though it worked fine before... and whats up with the R9

Sam Hain · Jan 21, 2017

And the 5850 works still? This should eliminate the BIOS/motherboard being an issue. Where did the R9 and GTX come from, as in a seller, website, etc. out of curiosity? I was doing some research and more thinking... Green lines can indicate an issue with the GPU (GTX), namely the VRAM on the GPU itself being bad. Concerning the R9, I found this if it helps:http://www.tomshardware.com/answers/id-3072061/380x-unable-install-video-drivers.html

Sagexx · Jan 21, 2017

Sam Hain :

Yeah 5850 works fine.. so my issue with the R9 is that if theres no video drivers on the computer it boots to windows but when I install the amd drivers it gets to about 90% and then screen goes black and it restarts. Both cards were used. I'm not focusing on the GTX anymore because yeah I'm guessing the green lines means a bad gpu.. which is bizarre since it worked fine until I tried running a game. The link you provided the solution was to upgrade from windows 7 to 10.. I'm already at 10 though

Sam Hain · Jan 23, 2017

Apologies for not getting back... Seems like an AMD/Win10 driver(s) conflict somewhere still and/or GPU BIOS issue (potentially) or any combo of the three. I found this (rather lengthy) posting on AMD, that may point you in some direction. If not, I'd try looking at the brand-name of the GPU owner's forums for help. I've had to do this, with an MSI card I had a while back, an ended up being a BIOS update for the GPU itself for the fix.

Link: https://community.amd.com/message/2743721

Good Luck!

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