- Apr 11, 2008
- 50
- 0
- 18,640
I'm having an issue that I wasn't able to solve in the past two years - only found a work-around - so I'm asking for the community's help.
Sometimes, when I leave my PC unattended for longer than the "Turn off display" time-out, the system is unresponsive - Num/Caps/Scroll Lock cannot be toggled, displays don't wake from sleep no matter what I do (tried power cycling the displays, pressing Ctrl+Alt+Del, etc). The system is online in TeamViewer (but cannot connect), and the HDD seems to 'purr' at it's usual rate, so doesn't seem to be completely stalled.
Previously, I simply forced restart, but a few days ago, since I wasn't in a hurry, I thought to just leave it for half an hour and see what happens, and what do you know? The displays went on, the keyboard started working, and it continued to work like nothing happened. Windows Event Log hows no errors, no unusual events, no failing drivers, nothing.
Notes:
- This issue happened on Windows 7 and now on Windows 10, so OS doesn't seem to be the issue.
- I also tried a different keyboard, suspecting the Razer Synapse software, but same issue occurs.
- Power management for HIDs is disabled ("Allow the computer to turn off this device to save power" is unchecked).
- I keep the PC on 24x7 (hosting some home automation services and BOINC). During the "unresponsive" times, the services continue working and BOINC continues to send science results.
- I have latest drivers and BIOS is updated to the latest version.
Temporary workaround:
I can disable the power setting to turn off display, but the feature is good for the life of the displays and not always I remember to turn them off manually (this also creates some issues with DisplayPort chaining - moves all windows to last online display). So far I reduced the time-out to minimize the wait to recover.
Specs:
- Operating System
Windows 10 Enterprise 2016 LTSB 64-bit
- CPU
Intel Core i5 4440 @ 3.10GHz 60 °C
Haswell 22nm Technology
- RAM
32.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
- Motherboard
ASUSTeK COMPUTER INC. Z87-EXPERT (SOCKET 1150) 36 °C
BIOS version 2103 (8/15/2014)
- Graphics
2047MB NVIDIA GeForce GTX 960 (ASUStek Computer Inc) 52 °C
DELL U2515H (2560x1440@59Hz) - DisplayPort Output
DELL U2515H (2560x1440@59Hz) - DisplayPort Output
SyncMaster (1440x900@60Hz) - DVI Output
- Storage
7452GB Western Digital WDC WD80PUZX-64NEAY0 (SATA) 32 °C
111GB INTEL SSDSC2BW120A4 (SSD) 27 °C
238GB Samsung SSD 850 PRO 256GB (SSD) 32 °C
1863GB Seagate ST2000LM 003 HN-M201RAD USB Device (USB (SATA)) 32 °C
931GB JMicron Generic USB Device (USB (SATA)) 32 °C
931GB Western Digital WDC WD10 JPVT-75A1YT0 USB Device (USB (SATA)) 32 °C
- Optical Drives
HL-DT-ST DVDRAM GH24NSB0
- Audio
SRS Audio Sandbox (WDM)
Realtek High Definition Audio
NVIDIA High Definition Audio
- Peripherials
Razer BlackWidow Ultimate HID
Razer Naga HID
Razer Nostromo HID
Logitech USB input device
- PSU
Cooler Master Silent Pro M600 (Enhance Electronics OEM)
Voltages:
+5V 5.000 V
+3.3V 3.344 V
+12V 12.192 V
VIN3 0.864 V
VIN4 0.960 V
VCORE 1.728 V
Average Temperatures:
System Temperature 36 °C
CPU Temperature 61 °C
GPU Temperature 52 °C
HDD Temperature 32 °C
Intel SSD Temperature 27 °C
Samsung SSD Temp 32 °C
Thanks!
Sometimes, when I leave my PC unattended for longer than the "Turn off display" time-out, the system is unresponsive - Num/Caps/Scroll Lock cannot be toggled, displays don't wake from sleep no matter what I do (tried power cycling the displays, pressing Ctrl+Alt+Del, etc). The system is online in TeamViewer (but cannot connect), and the HDD seems to 'purr' at it's usual rate, so doesn't seem to be completely stalled.
Previously, I simply forced restart, but a few days ago, since I wasn't in a hurry, I thought to just leave it for half an hour and see what happens, and what do you know? The displays went on, the keyboard started working, and it continued to work like nothing happened. Windows Event Log hows no errors, no unusual events, no failing drivers, nothing.
Notes:
- This issue happened on Windows 7 and now on Windows 10, so OS doesn't seem to be the issue.
- I also tried a different keyboard, suspecting the Razer Synapse software, but same issue occurs.
- Power management for HIDs is disabled ("Allow the computer to turn off this device to save power" is unchecked).
- I keep the PC on 24x7 (hosting some home automation services and BOINC). During the "unresponsive" times, the services continue working and BOINC continues to send science results.
- I have latest drivers and BIOS is updated to the latest version.
Temporary workaround:
I can disable the power setting to turn off display, but the feature is good for the life of the displays and not always I remember to turn them off manually (this also creates some issues with DisplayPort chaining - moves all windows to last online display). So far I reduced the time-out to minimize the wait to recover.
Specs:
- Operating System
Windows 10 Enterprise 2016 LTSB 64-bit
- CPU
Intel Core i5 4440 @ 3.10GHz 60 °C
Haswell 22nm Technology
- RAM
32.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-27)
- Motherboard
ASUSTeK COMPUTER INC. Z87-EXPERT (SOCKET 1150) 36 °C
BIOS version 2103 (8/15/2014)
- Graphics
2047MB NVIDIA GeForce GTX 960 (ASUStek Computer Inc) 52 °C
DELL U2515H (2560x1440@59Hz) - DisplayPort Output
DELL U2515H (2560x1440@59Hz) - DisplayPort Output
SyncMaster (1440x900@60Hz) - DVI Output
- Storage
7452GB Western Digital WDC WD80PUZX-64NEAY0 (SATA) 32 °C
111GB INTEL SSDSC2BW120A4 (SSD) 27 °C
238GB Samsung SSD 850 PRO 256GB (SSD) 32 °C
1863GB Seagate ST2000LM 003 HN-M201RAD USB Device (USB (SATA)) 32 °C
931GB JMicron Generic USB Device (USB (SATA)) 32 °C
931GB Western Digital WDC WD10 JPVT-75A1YT0 USB Device (USB (SATA)) 32 °C
- Optical Drives
HL-DT-ST DVDRAM GH24NSB0
- Audio
SRS Audio Sandbox (WDM)
Realtek High Definition Audio
NVIDIA High Definition Audio
- Peripherials
Razer BlackWidow Ultimate HID
Razer Naga HID
Razer Nostromo HID
Logitech USB input device
- PSU
Cooler Master Silent Pro M600 (Enhance Electronics OEM)
Voltages:
+5V 5.000 V
+3.3V 3.344 V
+12V 12.192 V
VIN3 0.864 V
VIN4 0.960 V
VCORE 1.728 V
Average Temperatures:
System Temperature 36 °C
CPU Temperature 61 °C
GPU Temperature 52 °C
HDD Temperature 32 °C
Intel SSD Temperature 27 °C
Samsung SSD Temp 32 °C
Thanks!
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