KabyLake - Intel HD Graphics 630 - Bizarre Issue

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2D_grills_are_all_i_need

Commendable
Jan 26, 2017
6
0
1,510
I recently built a computer, I don't have a dedicated GPU so for now I'm trying to use the IGPU. However everytime I start a 3D intensive application that is NOT limited to 30fps my computer shuts down and reboots immediately; no explanation at all and I can't really tell what the problem is. The computer can run fine while I'm not playing a game and it can also run fine while I'm playing a game that's limited to 30fps; It's so bizarre, I've tested this multiple times with Overwatch, I go into the settings, I can move around any settings but if I try to change the fps limit from 30 to "Display Based" computer reboots as soon as I press the "apply" button. It's not only that but when I choose the "Custom" limit option, even if choose 30fps, PC will also reboot!

Again, I have absolutely no clue what's going on and it's really annoying me, even running CPU benchmarks will crash it once it reaches the graphics test it reboots my PC since the fps is not limited.

Furthermore, the Speccy program says the integrated graphics have a clock of 0 mhz, though sometimes it flickers to 449mhz and then it goes back to 0.

I doubt this to be a PSU issue given that this only happens when the fps are not limited to 30, which is a rather peculiar peeve; however I haven't tested it with another PSU and I'm going to be replacing the current one once I get a dedicated GPU.

Another idea would be somehow the monitor? I'm using a TV as a monitor through HDMI; but I have tested it with another computer and it runs fine, plus how could the monitor be at fault?

Finally, could it be the drivers? The KabyLake just came out, could it be this is a driver issue Intel hasn't solved?

Here is my system:
*Windows 10 x64 LTSB
* Intel Pentium G4600 3.6GHz Dual-Core Processor
* MSI B150 PC Mate ATX LGA1151 Motherboard
* Kingston FURY 8GB (1 x 8GB) DDR4-2400 Memory
* Toshiba 1TB 2.5" 5400RPM Internal Hard Drive
* Generic Raidmax 500W Power Supply
*VIZIO HDTV monitor 1080p@60hz max res. I have the actual res set to 1600x900.
 
Solution
M
I got exactly the same issue with a MSI B250M PRO-VDH, Kaby Lake 7500 and Windows 10 Pro. My system randomly crash and restart about 1 time per hour without any message (btw I don't play games). Furthermore, when I properly shutdown the machine, it restarts automatically after a few seconds. It's seems there are some very serious issues with the power management in the HD Graphics 630 driver. So I decided to install an old AMD Graphics Board and I remove the Intel Graphic Driver. All went right again: the computer does not crash anymore and stops correctly.
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2

2D_grills_are_all_i_need

Commendable
Jan 26, 2017
6
0
1,510


I forgot to add that I have since changed to a Dell monitor through VGA. Hard reboots without BOSD and the only error in the logs is Kernel 41. I've ruled out the monitor and the PSU. This only leaves faulty graphic drivers, faulty CPU hardware or faulty motherboard.

Problem is, as stated before, I can run games fine as long as I don't try to run them in very demanding settings.

Example:
I can run Smash Bros Melee on native 640x640 resolution, but if I try to switch to fullscreen computer reboots immediately. I've monitored the voltages and they all seem normal, I've checked on cpu temps and it's all doing fine. I can run intensive CPU tasks and benchmarks without issue, it's only a 3D acceleration problem. I can even run games as long as the drivers for the IGPU are uninstalled.

I just reinstalled windows and will be testing again. I am not very hopeful things will go well
 
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2

2D_grills_are_all_i_need

Commendable
Jan 26, 2017
6
0
1,510
Okay, I am running Overwatch right now and it's 100% stable. Runs at 30fps and the resolution is at the lowest possible. I am kind of afraid of setting resolution higher or disabling the fps limit. It's really frustrating idk what to do.

But if it was a hardware problem I think i wouldn't be able to even run it, right?

Edit:
Tried to disable fps limit and it died instantly
 
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M

ManDev

Prominent
Feb 22, 2017
1
0
520
I got exactly the same issue with a MSI B250M PRO-VDH, Kaby Lake 7500 and Windows 10 Pro. My system randomly crash and restart about 1 time per hour without any message (btw I don't play games). Furthermore, when I properly shutdown the machine, it restarts automatically after a few seconds. It's seems there are some very serious issues with the power management in the HD Graphics 630 driver. So I decided to install an old AMD Graphics Board and I remove the Intel Graphic Driver. All went right again: the computer does not crash anymore and stops correctly.
 
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Solution
2

2D_grills_are_all_i_need

Commendable
Jan 26, 2017
6
0
1,510


Glad to hear switching to dedicated graphics solved your problem, I'll be getting a dedicated card myself tomorrow and hoping it will solve the issue for me too. I blamed the motherboard at first, but given you suffer the same I'm not so sure anymore, I too feel there's something strange with the Intel HD Graphics 630, either driver or hardware, but it certainly has something to do with the power.

Update:
I can confirm switching to a dedicated graphics card solved the issue 100%
So, if you face a similar problem with Intel HD Graphics 630, try testing a dedicated card before considering any other component. Whether this is a hardware or driver issue remains a mystery, I'm just very happy I can finally play Overwatch the way God intended
 
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H

Homer_6

Prominent
Mar 3, 2017
4
0
510
I'm having the same problem here with g4600 and z170 msi-board. Found Out ist runs totally stable at below 850MHz igpu Speed.. suppose its a voltage issue..MSI support wasnt very helpful though

 
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E

Ender40Cal

Prominent
Mar 18, 2017
4
0
510
I'm having a similar issue on a new build. MSI Z270 Gaming M7 board with an I7-7700k. I had intended on using the onboard graphics but every time I tried to load windows the computer would reboot like it had lost power. I installed an old graphics card that was lying around and the system seems to stay running as long as I'm using the dedicated card.

I have been able to install Win10 64 and tinker around in the computer quite a bit with no crashes. Even after updating to the most recent BIOS, OS install and updating drivers to the most recent on MSI's website, if I remove the card the computer will boot and get into Windows but within about 5 seconds it powers off and reboots. The Intel Processor Diagnostic Tool shows all passing but it looks like it doesn't test the CPU graphics when you have a dedicated card installed.

Early on in troubleshooting I did an RMA and replaced both the motherboard and the Intel M.2 SSD, I have two G-Skill RAM and have tried alternating them to use just one or the other to check for bad RAM and it made no difference. I have tested the power supply with a tester and all the voltages look good. Disconnected all of the case's USB/audio/switches from the board and still the same issue. At this point about the only part I haven't been able to swap or do a good diagnostic on is the CPU, when I talked to Intel yesterday they suggested I might need to replace it. All of the various pieces show that they should be compatible with the motherboard on the MSI website.
 
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H

Homer_6

Prominent
Mar 3, 2017
4
0
510


did u replace the motherboard by a non-MSI one ? I suppose there is a problem with MSI-Boards and Kaby Lake. I changed gpu-voltage in bios..but it doesnt seem to have any effect-even if i overvolt by 0,5v. Try to lower ur gpu-freq in BIOS, only thing that gave me a stable system
 
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E

Ender40Cal

Prominent
Mar 18, 2017
4
0
510
No, it's still the same MSI motherboard (Newegg's replacement only policy). Perhaps I'm just doing something dumb and overlooking something but I've gone through pretty much everything in my BIOS and it seems that all of the options for trying to change my CPU/iGPU frequency are grayed out, it won't even let me just adjust by base clock speed (I'd have figured this was possible with an i7-7700k). I've done stress tests with the CPU as well as the dedicated graphics card I have installed as a work-around and both passed. I'm still leaning toward sending the CPU back to Newegg this week and getting a new one just to cross this particular CPU having a problem off the list of possible errors.
 
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H

Homer_6

Prominent
Mar 3, 2017
4
0
510
okay, my msi z170 board allows to regulate the gpu-freq separately in OC-Section- the cpu part is totally stable even slighty overclocked. I would be very interested if the cpu exchange helped..but i fear the problem is the board- cause everyone reporting these problems has a msi-board so far
 
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E

Ender40Cal

Prominent
Mar 18, 2017
4
0
510
Well, I got the replacement CPU today and the system still has the exact same behavior. I'm using a dedicated graphics card instead of the on-board to type this up and everything seems to be running fine, as soon as I pull the card and try to use on-board the system powers down about 5-15 seconds after booting into Windows 10.

Since I've replaced the hard-drive, CPU & motherboard like-for-like with brand new parts throughout troubleshooting I'm leaning toward either Intel or MSI having a design issue somewhere that's keeping things from working as they should. I'm going to get on the phone with MSI tomorrow and start pushing on them for a better idea of what's happening.

The system is functioning as-is but it's extremely irritating as when I picked out the parts for a new build I very intentionally wanted a unit that did not need a dedicated graphics card to function.
 
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E

Ender40Cal

Prominent
Mar 18, 2017
4
0
510
Just an update for anyone else following...I spoke with MSI at one point and the guy I got a hold of seemed to think he might now something and sent a beta BIOS which I installed but it didn't fix the issue. I also got a Molex to CPU power adapter and went ahead and plugged in the CPU_PWR2 connection on my board even though all the MSI guys said it shouldn't be necessary. The one thing I noticed was once I did that the system would run for a longer bit of time before shutting down but still had the same basic problem, just the system would stay on for maybe 90 seconds sometimes instead of 10 seconds.
 
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H

Homer_6

Prominent
Mar 3, 2017
4
0
510
okay- i may have found a solution. Added a second ram module to dual-channel yesterday and ipgu seems to run fine now- didnt test it for a long time as im using an external gpu now, but seems to run fine. No crashes so far under stress. Anyone of u used single channel ram, too ?
 
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