Battery drains suddenly from 18% to 5% , laptop hibernates.

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ashb4444

Commendable
Jan 27, 2017
3
0
1,510
Hello,

I bought a new Aspire E5-572G-525V laptop and using windows 8.1, but I am facing a battery issue. I have noticed that whenever the battery level reaches aound 18%, the battery suddenly drops to 5%-critical level without giving a low battery indication and the laptop gets hibernate.

I have tried all the possible ways like to set the low level battery level indication in advanced battery options, re-installing the microsoft battery driver etc. but nothing has worked.

Is the battery is defected or is it any hardware or software issue? Please help. Thanks!
 
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A

ashb4444

Commendable
Jan 27, 2017
3
0
1,510


Hello, thanks for your help. But the battery is giving good backup and it works fine till 20%. But it gives problem after 20%. So should i replace it?
 
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Onus

Onus

Titan
Jan 27, 2006
37,037
12
89,965
You might check the Acer support forums to see if this is a common problem. It might be a calibration issue, which you may be able to address if your system has a battery calibration option. This will start with a full battery, and run until it is drained, measuring state-of-charge along the way.
Otherwise, especially if you didn't buy it new, the battery may be nearing the end of its useful life, and a new battery might be needed. While you can get cheap knockoff laptop batteries on Amazon or eBay, a "real" one, though more expensive, will indeed last a lot longer (not necessarily on a single charge, but it will be good for many more charge/discharge cycles).
 
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A

ashb4444

Commendable
Jan 27, 2017
3
0
1,510


Hi, the laptop is just 4 days old. So i should contact service center for this. Thanks!
 
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