PC shuts down and then powers up 3 sec later during gaming

odemmah666

Reputable
Oct 5, 2014
21
0
4,510
Just like the title says...the problem is, this doesn't happen when I do stress tests in order for me to figure out whats causing this. I used prime95, ycruncher, unigine heaven and stuff but I didn't get this hard crash but only when I play games like World of Warcraft or HotS, games that need internet connection I guess...but it happens pretty frequently in WoW, especially when I'm in crowded places where there are a lot of people in it.

As I said, power completely goes off and pc gets re-ignited after something like 3 seconds. Some IT guys said only very overheated cpu or defected psu causes this kind of behaviour but I've seen 100 celcius on cpu during stress testing but crash never happened then.

I checked event viewer and I saw that generic kernel-power event id:41 info whenever this happens. Tried every software oriented solutions regarding to this event ID but none of them worked. I'm really clueless and have no any idea how to figure out this anymore:(

Helps are appreciated...
 

burtman88

Distinguished
Jun 17, 2011
411
0
18,860
First please let us know your PC specs. Could easily be a Power supply problem or CPu, I mean 100 C is very hot!!!. Lol cook eggs off that. Or power supply is about to die and just shuts off randomly under stress for awhile. I had same issue with my power supply. Then i uses asus was looking at my volts. i was getting low volts sent to my motherboard randomly when it dropped to far it just shut off. also with 100 c could be saving ur power suppply from melting
 

InvalidError

Titan
Moderator
If your CPU is getting to 100C, you have a cooling issue - with Intel's chips, even the stock cooler will keep the CPU below 70C under full load in most circumstances when properly installed.

If you have a Haswell or newer Intel CPUs, the reason your PC mysteriously reboots under moderate load instead of full load could be that your PSU is not compatible with deep-sleep states which Intel's newer CPUs use for additional power saving.