PC goes on black screen while playing games for a while

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Johny9999

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Jan 27, 2017
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Hello everyone,
You should probably read about this issue before which includes something like pc goes on black screen while playing games, sound keeps playing for about 2 more seconds after the screen crash and then it crashes too like 1000 times. Some people say that the GPU temperature is causing this problem but I think not.
Well, I have some answers for this issue and just one question.

Starting from the beginning. My pc specs:
Motherboard: Asus Z87-Pro

CPU: Intel Core i7-4771 (3.50Ghz up to 4.0Ghz with turbo boost) cpu stock fan changed with a zalman one.

RAM: Corsair Vengeance Pro DDR3 2x8GB that means 16GB 2400Mhz ( recently changed from XMS3 DDR3 1600Mhz to Vengeance)

GPU: AMD Radeon R9 290 4GB GDDR5 (watercooled with Corsair Hydro Series H75)

PSU: XFX XXX Edition 850W 80 plus Bronze

SSD/HDD: 1 SSD 128GB Samsung 850 EVO.
1 HDD 2TB Western Digital
1 HDD 1TB Samsung

My case is Thermaltake Overseer RX-1 so I have a pretty good air cooling.

Now. The temps are not the problem. My GPU barely reaches 56°C with the watercooler rather than before with the stock fan which I had like 90°C and the CPU max temp is around 57°C with the zalman fan. So the problem is not the auto shut down from the temps.
Also the Ram is not the problem because as I wrote before I recently changed it.
That means: CPU, GPU and RAM are out. HDDs/SSD are also out.

Question
Is the problem caused by the lack of power from the PSU?

I counted the wattage consumption of my pc and its like 560w maybe a bit more if I remember well. Its not close to 850w and has around 30% exra wattage which is a good percentage of extra power for future improvements. The funny part is that I am on the second year of my studies at a college and I am studying IT (technician for PCs in a few words) and until now I have not found any solutions that work...

What do you think?
 
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Johny9999

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Jan 27, 2017
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Hello Paladin,
And thank you for your answer. Well my motherboard has a MemOK button. I guess you talk about that. Well, I tried that but the solution about configuring the RAM for me is through bios. The MemOK button is just checking if the RAM is compatible and the speed you can use on your system to configure the RAM itself. My motherboard has a Ram Frequency limit at 1600Mhz and then you have to OC safely until 3000Mhz.
As you can see from the link below my DRAM Frequency is at 2393.0 and reaches at max around 2411.4.

Link
link

The thing is that my previous RAM was XMS3 2x4 meaning 8GB DDR3 1600Mhz (so there was no need to OC) and I still had the same problem. So the RAM is not the problem as I changed it and the problem persists..

Any other ideas? :p
 
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Johny9999

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Jan 27, 2017
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Well I tried that too. No change. Same problem persists..
I also tried using my old Ram XMS3 which is a standard 1600mhz so you do not need to OC but no change. The strange part is that this happens once a day or once every couple of hours in between I shut down the PC! I mean from the beginning of the problem, when I started playing demanding specification games, this was happening once and then not again for that day or until I shut down my PC for a couple of hours to cool down. That's the strange part. (I start Playing a game and the black screen appears 5-10 minutes later. After forced shutdown, restarting and going back to play again the problem never happens again until I shut down the PC normally and start it some hours later.)
My only idea of causing the problem is the PSU.. I do not have anything else to blame... What do you think?
 
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Johny9999

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Jan 27, 2017
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You mean something like heaven benchmark 4.0?
Yep, I did, and it crashes while it benchmarks on the 3rd scene of 26. After I force shutdown, restart and run Benchmark again it runs with no problems.
 
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Johny9999

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Jan 27, 2017
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4,510
Okay. I run the test and these are the results:

Changing video mode to 640x480x16...OK
[31/1/2017 4:53:34 ìì] Test started for "Primary Display Driver (AMD Radeon R9 200 Series)"...
Trying 16bpp RGB:565 mode...OK
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[31/1/2017 5:18:42 ìì] Pass completed (0 errors found).

Here is a screenshot too just to make sure I did it right:
Screenshot
 
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Johny9999

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Jan 27, 2017
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4,510
Update!
I found the answer to this problem but with a cost. Today my GPU (AMD Radeon R9 290 4GB GDDR5) became an artifact.. I tried to bake it in the oven but did not work, so it's officially dead. This happened while playing DOOM (2016) at maximum graphics.

The problem was that the GPU was not drawing enough power to be able to work at maximum graphics on DOOM (on any other game that occured with the same problem), meaning that it was crashing due to lack of power all this time. To avoid crashing or worst case scenario make your GPU an artifact if you have the same problem (black screen, crashed sound, or even blue screen of death while playing a game) LOWER YOUR GRAPHICS!!! If you do not, you are pushing your GPU at max and this reduces its life span. To avoid that try playing game on lower graphics or if your GPU is OC take it back to standard settings (without OC).
 
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