Narrowing down sudden restart issue - PSU or GPU?

D_Mack

Commendable
Jan 30, 2017
3
0
1,510
Hi all, I have a gaming rig which I put together back in May 2015 - it's been going great so far but in the last two weeks it's been restarting itself suddenly when playing games.

I've done all I know to try narrowing down the issue but I'm having some trouble singling out the PSU or the GPU as the culprit.

I've ruled out the CPU via Furmark CPU burner and the RAM's fine according to memtest86+.

When I tested the GPU with Furmark it ran for about a minute and then the system suddenly and immediately restarted. This doesn't appear to be a temp issue - temps reached 75C on Furmark before failure but some games will cause this issue within seconds of launching - for example Overwatch will cause this issue immediately on the menu screen! In this case I checked a log made with Speedfan and GPU temp only hit 45C.

Checking the Event Viewer after this happens shows a Kernel-Power event has been logged upon reboot (EventID 41, Task Category 63). This seems to directly condemn the PSU, right?

May as well mention for completeness that there's a fair bit of dust in the case - not enough to make a sweater from but can dust have an impact like this? Since noticing this a can of air has already been ordered ;-)

And finally, my specs;

CPU: Intel Core i5-4690K
Motherboard: Gigabyte GA-Z97X-Gaming 5 ATX LGA1150
Memory: Crucial Ballistix Tactical 2 x 8GB DDR3-1600
Video Card: EVGA GeForce GTX 970 4GB Superclocked ACX 2.0
Power Supply: SeaSonic G 550W 80+ Gold Certified Semi-Modular ATX
1x M.2 SSD, 1x 7200rpm HDD, 1x wireless NIC
Full list: http://uk.pcpartpicker.com/list/bsN7Bm

Hope I've provided enough detail - happy to provide more if you need it.

Thanks all + all the best!
 

D_Mack

Commendable
Jan 30, 2017
3
0
1,510
I tried removing the GPU and using onboard graphics and no crashing occurred. I replaced the card with an old Radeon HD 6870 which apparently has a similar power draw to my GTX 970 and no crashes happened then either. Based on this I'm now talking to EVGA's customer support as I'm pretty sure it's the GPU now.

Thanks for your reply to get me on the right path. I will keep this thread bookmarked and if this solved the problem I will mark you as the solution!
 

D_Mack

Commendable
Jan 30, 2017
3
0
1,510
Before I submitted the RMA I remembered that my old PC has a 650w PSU, so I decided to try that before sending the GPU away. And it worked - no issues at all for 2 days now + embarrassed I didn't think of trying this sooner! I don't know why my 550w would be fine for 1.5 years and then not be enough anymore but at least the issue is solved now...

Thank you for your help!