XFX Radeon RX 480 8 GB won't work

marknoo

Commendable
Feb 2, 2017
7
0
1,510
I cannot get my box to work with the RX 480. The blue light on the card comes on to tell me the power is OK. The system will even turn on long enough for me to see the desktop but then it shuts itself off.

For my motherboard Asus says that the 1605 bios update is the latest. I have that version so I assume that is all up to date.

I did notice some posts talking about UEFI and I saw that mine says Legacy . I don't know what that means but I do know that they are not the same word. Here is where I got the "legacy" information. http://imgur.com/Lg4wD1Q

Anyway, I took the card out and put back in my old GTX 650 to write this. The reason I am replacing my GTX 650 is because it shuts down the machine as soon as I try to play a game. I used something called a FurMark GPU test and as soon as I stressed the GPU it shut down the machine.

Does this mean that I don't have a problem with my video card and that I have some other kind of problem? Or does it mean that I have a driver problem for the RX 480 that I don't know how to fix yet?

Also the 1605 bios seems to be the latest but maybe it isn't. i think I have the earliest M5A97 but I don't know. There are 3 or so versions of this thing.

I have no idea what to do to resolve this.

One more thing.
When I took out the RX480 and put this back in I could see that it tried to install some software. There is a little red Radeon icon displayed on my system but no drivers were installed. And I tried to install the drivers from the CD but it won't read the CD (my CD player always works, so I don't know why it won't read this particular CD).

I hope you folks have some ideas because I don't. Thanks.

This is my Speccy information:
Operating System
Windows 10 Home 64-bit
CPU
AMD FX-6100 19 °C
Zambezi 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. M5A97 (Socket 942) 30 °C
Graphics
DELL 1800FP (1280x1024@60Hz)
2047MB NVIDIA GeForce GTX 650 (ASUStek Computer Inc) 32 °C
Storage
476GB Crucial_ CT512MX100SSD1 SATA Disk Device (SSD) 35 °C
1863GB Western Digital WDC WD20 EARX-00PASB0 SATA Disk Device (SATA) 36 °C
1397GB Western Digital WDC WD15 EARX-00PASB0 SATA Disk Device (SATA) 36 °C
3725GB Western Digital WD My Book 1230 USB Device (USB (SATA)) 39 °C
Optical Drives
TSSTcorp CDDVDW SH-222BB SATA CdRom Device
Audio
High Definition Audio Device


 
GTX 650 requires minimum of 400 watt power supply.
XFX Radeon RX 480 8 GB requires minimum of 500 watt power supply.
No name generic power supplies are not recommended. Use the add/remove programs feature of Windows to uninstall the NVidia drivers before removing the NVidia card.
 

marknoo

Commendable
Feb 2, 2017
7
0
1,510


Uninstalled all Nvidia drivers, put the RX 480 in and it shut the machine off 3 times. The monitor did not even get to a point where it asked me for a login, it shut it down so quickly. Maybe 2-3 seconds.

I have a 600W Thermaltake power supply. (I think it also had the numbers R.2 on it) I have no idea of the quality of the PSU.

My PSU has 6 pin connections and the RX 480 has an 8 pin connector so I am using an adapter. I plug in 2 of the 6 pin connector and it turns it into an 8 pin to go to the video card. I do get a blue light which is supposed to mean that the power is fine but how precise the blue light is I don't know. The adapter came in the box with the RX 480.

Thank you for helping with this problem.

Edit:
This computer is left running 24/7 and was built at least 6 years ago. I don't know if age and use effects output or not. For all I know PSU's either work or they are dead. Maybe my GTX 650 wasn't the problem, maybe it just did not have enough energy to run. Is there a test?