Internet will cut out for a few seconds, maybe every hour or so in dorm.

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darthalex99

Honorable
Jan 26, 2013
37
0
10,530
Hello,

The Internet in my dorm keeps cutting out as stated above in the title. I have had the school's IT department try almost everything to fix it and the connection through the switch shows everything is working fine when they test it. They even had me turn off IPV6 on my computer since they thought that was the culprit for this "packet storm". I am currently connected to a switch routed in my dorm and I have no access to any router. What could be causing this and is there any possible way to fix this? The problem has persisted on two different computers making me believe its so weird windows configuration or simply the internet itself.
 
Solution
N
Run a loopback ping to the device you're on (in the command prompt you'd want to: ping 127.0.0.1 - t) and let it ping itself. When the connection to your internet drops, see if the loopback ping also drops - could be a sign that the underlying problem is with TCP/IP on your system. If that's the case, I'd suggest a re-install of the NIC driver. If that doesn't fix it then a possible re-install of Windows (format and install) may resolve the issue.

If it doesn't drop, at least you know that TCP/IP is functioning properly with windows, but that doesn't disprove that the NIC itself isn't the culprit.

As dextermat suggested: if you're wired (hopefully that's the case), test another computer with the connection and see if the problem stays...
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neatfeatguy

Respectable
May 24, 2016
192
1
1,860
Run a loopback ping to the device you're on (in the command prompt you'd want to: ping 127.0.0.1 - t) and let it ping itself. When the connection to your internet drops, see if the loopback ping also drops - could be a sign that the underlying problem is with TCP/IP on your system. If that's the case, I'd suggest a re-install of the NIC driver. If that doesn't fix it then a possible re-install of Windows (format and install) may resolve the issue.

If it doesn't drop, at least you know that TCP/IP is functioning properly with windows, but that doesn't disprove that the NIC itself isn't the culprit.

As dextermat suggested: if you're wired (hopefully that's the case), test another computer with the connection and see if the problem stays or if it goes away. If the problem stays, then it's not your computer that's the problem.
 
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