CyberPower $1200 PC Underperforming And AMD Wattman Crashing Need Help

BigHaas99 · Feb 4, 2017

So this has been happening since 3 weeks after I got it. I was able to play Battlefront, War Thunder, and a few other games no problem. All ran amazingly with very high fps. Then after that 3 weeks Battlefront began crashing with a Direct X error more and more frequently. The other games would run solid for maybe 10-20 minutes and then the screen would go black and come back with potato textures and graphics. This happened right after I downloaded some driver updates. I was told by tech support it looked like a bad graphics card. I sent it in and got a new one and the same problems are still there even after a driver update.

The PC specs are as follows:

Case: BLACK INWIN 303 MID TOWER ATX TEMPERED GLASS ORANGE

Motherboard: GIGABYTE GA-970-GAMING SLI W/INTEL GBLAN CROSSFIRE AM

Power Supply: 800 WATT 80 PLUS POWER SUPPLY

CPU: OEM AMD FX-4350 VISHERA QUAD-CORE 4.2GHZ AM3+ 125W

Ram: ADATA 8GB DDR3-2133 XPG V3 X2

GPU: POWERCOLOR RX 470 4GB GDDR5 PCI-E 3.0

I think its the graphics card but i have no idea. I'm not the most knowledgeable on PC's because I switched from console so all of this is sorta new to me. I really have no idea what is causing the underperformance.

Aeacus · Feb 4, 2017

Downgrade your GPU drivers to last stable version that works for you.

I've also had similar issues with my Nvidia GPU where the latest GPU drivers messed up my system. I downgraded my GPU drivers by one version and everything worked just fine. Though, i kept an eye for next GPU drivers release and once even newer drivers got released, i upgraded to those by skipping the bad version all together. Using this method, i've kept my system running like a charm while skipping 2 or 3 bad GPU driver versions that didn't work for me.

BigHaas99 · Feb 4, 2017

Aeacus :

Thanks I'll try it.

BigHaas99 · Feb 6, 2017

Aeacus :

been trying it and I still have the same issues

nerro120 · Feb 6, 2017

I really hope that pc wasn't actually $1200. Have you checked the temperatures or anything before the crash?

Aeacus · Feb 6, 2017

Besides checking temps as suggested by nerro120, also try to uninstall some of the latest Windows updates. Sometimes, Win updates can mess up the system.

As far as PC cost goes, here's little insight of what your PC would have costed if you were to build it by yourself,
pcpp: https://pcpartpicker.com/list/LCTNWX

Remember, all prebuilt PCs are overpriced.

BigHaas99 · Feb 21, 2017

Aeacus :

About $300-$400 dollars were for speakers, monitor and a few other things. The actual pc alone is far cheaper than the $1200 I just forgot to subtract that. It was still overpriced though. Other than that I have tried rolling back driver updates. (no success). I then did a windows reset. (also no success). So after that I contacted CyberPower PC and am trying to send it back for them to work on it but they are taking forever to respond with any information.

Aeacus · Feb 21, 2017

What about the temps in your PC? Did you monitor those?

BigHaas99 · Mar 17, 2017

Been a while but just had the whole PC RMA serviced and I still have the same problems. They replaced the graphics card and the RAM sticks.

nerro120 · Mar 18, 2017

Maybe the power supply? I'm surprised cyberpower even put in an 800 watt power supply. Could you tell the exact model of it? I know you just rma the computer but are you sure they actually swapped those parts out? Is the gpu a different brand from before or anything like that?

Aeacus · Mar 18, 2017

I don't think it's the PSU issue. Even if PSU is of low quality and can't deliver enough power for 120W GPU (which is highly unlikely), you'll get system reboots and not artifacts on the screen.

I think the issue is software side rather than hardware side, since it all started with software update.
What OS you have, Win 10? If so then do note that Win 10 doesn't play nice with older hardware.
What you can do is a clean install of Win 10.

BigHaas99 · Mar 20, 2017

I think the issue is software side rather than hardware side, since it all started with software update.
What OS you have, Win 10? If so then do note that Win 10 doesn't play nice with older hardware.
What you can do is a clean install of Win 10.[/quotemsg]

Right now I am running Windows 10. Also I was wondering is the clean Win 10 install the same as the Reset that I did?

BigHaas99 · Mar 20, 2017

I checked the Invoice that sent back with the PC and they did system testing an internalsn (?) and replaced the RX470 and both of the 8GB RAM sticks.

Zerk2012 · Mar 20, 2017

They use the cheapest pile of crap power supply they can have made for them.
Unless you upgraded from their standard that is where I would start.

Aeacus · Mar 21, 2017

BigHaas99 :

Windows reset isn't the same as clean install. For a clean install you have to format your HDD (thus erasing everything that's on it) and re-installing your Win to an empty drive.
After Win install, you have to install all your drivers again (MoBo, GPU etc).

Win clean install is the last resort of fixing all software issues you have.

Since Win clean install is tedious thing to do, have a backup of your OS.
For example, i've cloned my entire OS drive to a backup HDD, just in case my Windows starts acting up. This way i don't have to go through the timely process of installing Win and all it's drivers all over again. I can just format my OS drive and clone my OS drive from my backup drive. In fact, on my backup HDD, i have 3 - 4 full clones of my OS drive, just in case one of my backups became corrupt.

BigHaas99 · Mar 21, 2017

Just today while trying to see my temps while gaming i had a video tdr error. I had Radeon Wattman Settings open monitoring the temperature and i had the power limit up to 5. I loaded a scenario in Train Simulator and then the screen went black and flashed random colored screens like when your dvr on your TV loses signal and the tv colors go nuts. That's what happened to me. The temperatures I remember started at 46 degrees Celsius then went to around 60 degrees Celsius with the game open in menu.

Aeacus · Mar 21, 2017

60°C during gaming is completely normal. My MSI GTX 1060 Gaming 3G hits 61°C during gaming and 68°C during benchmarking. If you'd have temps over 80°C then you'd have issues with overheating.

Might be a long-shot but try underclocking your GPU some. For overclocking and underclocking, feel free to use any software you like. I prefer MSI Afterburner,
link: https://www.msi.com/page/afterburner

And here's further reading about screen artifacts: http://www.playtool.com/pages/artifacts/artifacts.html
and underclocking the GPU: http://www.playtool.com/pages/underclockvid/slowdown.html

BigHaas99 · Apr 4, 2017

I finally got a reply from tech support they said that a system diagnostic said that the graphics card and ram sticks were bad and they replaced them. Then they said that the problem was resolved after that. So if it worked there what could I be doing that might possibly be causing these problems.

okcnaline · Apr 4, 2017

What cooler is on the CPU? And what PSU brand is it?

Zerk2012 · Apr 4, 2017

okcnaline :

It's a no brand PSU the cheapest crap they can have made for them.
They usally use a AIO cooler.

BigHaas99 · Apr 25, 2017

I did some digging and found this code in my display adapter properties.

Device PCI\VEN_1002&DEV_67DF&SUBSYS_2373148C&REV_CF\4&2534e90f&0&0010 requires further installation.

What does this mean and could it be the problem?

okcnaline · Apr 25, 2017

GPU drivers not working; 1002 seems to be AMD and 67DF seems to be for the Ellesmere platform (aka Polaris).

BigHaas99 · Apr 26, 2017

okcnaline :

So does this mean that I need to RMA the graphics card again?

okcnaline · Apr 26, 2017

No, but try and update drivers from devmgmt.msc. Or perhaps download latest drivers from AMD and try to install it.

BigHaas99 · Apr 26, 2017

okcnaline :

I completely uninstalled the drivers then used guru3D uninstaller then got the latest version from guru3d and installed that and I am still getting this error: Device PCI\VEN_1002&DEV_67DF&SUBSYS_2373148C&REV_CF\4&2534e90f&0&0010 requires further installation.
However now my picture is also a little fuzzy and slower than the previous update I had on it. And after the install was done and I clicked Restart Now and then it said not responding.

CyberPower $1200 PC Underperforming And AMD Wattman Crashing Need Help

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