HP desktop and laptop won't boot

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RaspFTW

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Feb 4, 2017
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For the past couple of months, my HP Envy 15t-ae100 has had trouble booting up. Its error message is usually "Smart Hard Disk Error (3F2)", but when I ran a hard drive test, it passed everything. I also ran a memory test just in case, and it passed everything. The weird thing is that occasionally it will boot up normally and let me use Windows, but the next time I start it up it'll have the problem again. I wasn't the first to use this laptop, and the owner before installed an SSD in the disc drive I believe.

My main desktop just started having problems today, which is a big problem for me. It is a custom build, with an Xeon-1245, GTX 750 Ti, 8GB ram, a Hitachi 500GB HDD, and a 126gb SSD. Last night, I randomly got the blue screen with the ":(", and so I let it try to restart overnight. When I woke up, it was stuck at 100%, and wouldn't restart. I decided to shut it down, but then when I booted it up it failed to initialize and just said "non-system disk or disk error".

I really need to at least be able to use one of these, so any solutions are appreciated. Thank you!
 
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rkzhao

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Mar 8, 2016
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So just to be clear, you have two separate issues right? One with a HP laptop and one with a custom desktop? Each with both an SSD for boot and a HDD for storage?

I believe the 3F2 message is just a HP error code for a HDD issue but I'm not sure if that's triggered by a bad SMART status or what. The behavior you are describing could be from a failing HDD.

For the Desktop, I'm suspecting the boot drive SSD.

Can you post the SMART data? For all the drives?
 
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RaspFTW

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Thank you for the response! Yes, they both have an SSD for booting and an HDD for storage from my knowledge. By the SMART data do you mean the hard drive tests I ran?
 
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rkzhao

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Most likely the tests you ran were SMART tests so yeah they should have a list of attributes (such as reallocated sector count, power on hours, pending sector count, etc) along with the raw values for those attributes. Lots of drive health tools should be able to pull this type of info. CrystalDiskInfo is one example.
 
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RaspFTW

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So the hard drive test on the computer gave me quite a bit of information, but not much on the laptop. For the Desktop, it specifically said "all tests passed". Here's the information from it: Size 500.1 GB, Model Hitachi HDS721050CLA660JP2A41A, Serial Number JP1572FR13AJVK, Location SATA 2, Connector Colorado Black. On the laptop however, all it said after the test was "SMART Check: Passed, LONG DST: Passed
 
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rkzhao

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What tool are you using? What I'm looking for is the actual SMART Health Attributes. It's a list of different parameters along with their raw values.

While the health tests are useful, they don't provide the full picture. The SMART check really just checks specific SMART attributes against a predetermined threshold. It's good to know the DST long passed, that drive is likely ok.

If you use something like CrystalDiskInfo or HDTune, you just have to open up the application and it will show you the latest SMART attributes it got from the drive. You can then select different drives to look at their health attributes. There should be a relatively long list of different parameters. Copy and paste it here.
 
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RaspFTW

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I am unfortunately unable to install any applications because both of them won't boot up, is there a way to run a test from system manager or something?
 
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rkzhao

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Oh right of course. Hmm....I actually don't know if there's any easy way to do it over windows without a third party app.

Alright, lets step back a bit. Your desktop only posted info for the hitachi drive? Does it see the SSD at all? Like I mentioned, I would suspect that the SSD is the one having issues on the Desktop so if the machine doesn't even detect it, then the drive might just be dead.

For the laptop smart and DST checks, was that for both drives? The issue on the laptop seems to be with the HDD, but since you are booting off the SSD, it's interesting that it's having trouble coming up.
 
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RaspFTW

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Feb 4, 2017
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Update, I took the Desktop to a tech place near me for a diagnostic to see if the hard drive is the problem. With the laptop I'm actually not 100% sure that it boots off the SSD, as the past owner installed it. I don't have the option to do an SSD check, however when I go to Boot Device Options, there is three options: "EFI File", and two Notebook Hard Drive's. One is a Cosair Force GS, and the other is a long model #.
 
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