My pc crashed i need to know what caused it

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ginhotrod99

Reputable
Feb 5, 2016
54
0
4,630
020417-50593-01.dmp
sysdata.xml
WERInternalMetadata.xml
is what it is telling me but have no clue what exactly happened just need t know what needs fixed also I've never knew I was having these errors till looked into my crash these dates and time it says there was windows says hardware error 1st one 1/17/17 time 8:27 P.M second windows says hardware error 1/18/17 8:20 P.M third was the crash all errors right here responding all of these errors happened same day 2/4/17 At #1 error had another error at same time so its #1,#2,# error are Windows was not properly shut down,windows stopped working, time 9:12 P.M third error still same day was the crash shut down unexpectedly windows then after this crash this error appeared nav.exe stopped responding same date as crash time9:42 P.M the crash happened while I was watching youtube and this guy was exploding a lot of cars I need to know how to find my cause so I can fix it please thanks.
 
Solution
Lutfij
It would've been easier if you stated your laptop's make and model. In any case, since this laptop is running off of Windows 10, you can try and perform a repair install. See if that resolves the issue.

On another note, you seem to have a BIOS update, with version A14. Currently you're currently on version A07. I'd ask you to update your BIOS as well as the rest of your drivers found off that support site/link.
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Lutfij

Lutfij

Titan
Moderator
Oct 7, 2009
53,904
4,711
173,390
1| It's customary to include your full system's specs when posting a troubleshooting thread. List them as:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
OS:
Monitor:

2| Have you made sure your device drivers are ll up to date, including the GPU drivers? Speaking of drivers which GPU drivers release version are you on?
 
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G

ginhotrod99

Reputable
Feb 5, 2016
54
0
4,630
------------------
System Information
------------------
Time of this report: 2/7/2017, 20:49:26
Machine name: MINE
Machine Id: {614465EA-DA26-4F9A-939F-5FA6D5C03A20}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3521
BIOS: A07
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 6144MB RAM
Available OS Memory: 6014MB RAM
Page File: 4742MB used, 3959MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode
 
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Lutfij

Lutfij

Titan
Moderator
Oct 7, 2009
53,904
4,711
173,390
It would've been easier if you stated your laptop's make and model. In any case, since this laptop is running off of Windows 10, you can try and perform a repair install. See if that resolves the issue.

On another note, you seem to have a BIOS update, with version A14. Currently you're currently on version A07. I'd ask you to update your BIOS as well as the rest of your drivers found off that support site/link.
 
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