I've had an... intermittent but on-going issue that I'm hoping you can help me resolve. First, my setup. Let me know if you need any other information.
Location: Pennsylvania, outside Philadelphia
ISP: Verizon
Service: Fios 50 up/50 down
Router/Modem: Fios Quantum Gateway
Speed Tests: Fluctuate between 45 and 55Mbps both up and down on speedtest.net, speedof.me and fast.com. I never get below 45Mbps.
The "summary" of the issue is that I will often get very slow connections to Google's services throughout my entire network (all devices, different OSes). Play Store downloads on my Android devices will crawl at around 200kbps. Google searches will take a long time to load. YouTube will fail to play at anything above 240p and even then will pause to buffer occasionally. Google Play Movies will not play at all. Google Play Music will fail to load or sit there buffering. You get the idea, everything related to Google is incredibly slow and it appears to be speed related, not latency related. This occurs intermittently but lasts for days when it does occur. If I take the same device, like my phone, and connect it to a different network (cellular or another WiFi network) I have no issue with Google services. I have an Nvidia Shield TV, two Android phones, a laptop running Linux and a Surface Pro 3 running Windows. Whenever the issue is occurring it impacts all of my devices whether they are on WiFi or ethernet. Other services continue to work fine (like Netflix, which should be at least 5Mbps at 1080p compared to YouTube's 1Mbps 360p which will not play).
My first thought was some sort of malware, but it would have to have infected my router somehow because it's specific to my home network and impacts all devices. Even if that's possible, I've done a factory reset of my router since I've had this issue and it keeps cropping up. I'm honestly at a loss. Verizon of course says I need to upgrade my internet service. Does anyone have any suggestions of troubleshooting steps I could take?
Location: Pennsylvania, outside Philadelphia
ISP: Verizon
Service: Fios 50 up/50 down
Router/Modem: Fios Quantum Gateway
Speed Tests: Fluctuate between 45 and 55Mbps both up and down on speedtest.net, speedof.me and fast.com. I never get below 45Mbps.
The "summary" of the issue is that I will often get very slow connections to Google's services throughout my entire network (all devices, different OSes). Play Store downloads on my Android devices will crawl at around 200kbps. Google searches will take a long time to load. YouTube will fail to play at anything above 240p and even then will pause to buffer occasionally. Google Play Movies will not play at all. Google Play Music will fail to load or sit there buffering. You get the idea, everything related to Google is incredibly slow and it appears to be speed related, not latency related. This occurs intermittently but lasts for days when it does occur. If I take the same device, like my phone, and connect it to a different network (cellular or another WiFi network) I have no issue with Google services. I have an Nvidia Shield TV, two Android phones, a laptop running Linux and a Surface Pro 3 running Windows. Whenever the issue is occurring it impacts all of my devices whether they are on WiFi or ethernet. Other services continue to work fine (like Netflix, which should be at least 5Mbps at 1080p compared to YouTube's 1Mbps 360p which will not play).
My first thought was some sort of malware, but it would have to have infected my router somehow because it's specific to my home network and impacts all devices. Even if that's possible, I've done a factory reset of my router since I've had this issue and it keeps cropping up. I'm honestly at a loss. Verizon of course says I need to upgrade my internet service. Does anyone have any suggestions of troubleshooting steps I could take?
Facebook
Twitter
Instagram