Wireless headset interference

alanps · Feb 9, 2017

Hey there,

I have a pair of Logitech G930 wireless headset and recently I experienced some interference issues. The headset turns of itself and turns on again after a few seconds.

The only thing that comes to my mind is that a few days ago I purchased a Router Linksys AC1900 EA7500 (previously I was using the WiFi modem provided by my internet provider).
Now I have two networks, the regular one 2.4 GHz and a new one 5 GHz. Just wondering if by any change the router can cause interference of some kind.

I contacted technical support but since the warranty has expired they won't "help me".

Thanks!

scout_03 · Feb 9, 2017

your headset work on 2.4 network see if you could use only the 5 network for your system or get the router away farther from headset .

boosted1g · Feb 9, 2017

The G930 uses 2.4 ghz band. When you changed routers it either is using a different wifi channel on the 2.4ghz band that is now interferring with your headset, or could just be that your router's signal is now stronger.

Try going into router's configuration settings and changing which wifi channel it is (changing it 1 channel wont do much, need to change it by 5 channels).

scout_03 · Feb 9, 2017

he coud also try chanel 9

boosted1g · Feb 9, 2017

scout_03 :

Do you know which specific frequency the headset uses, couldnt find it in the few minutes I was seraching

scout_03 · Feb 9, 2017

it only mark 2.4 on site but been looking around and a loot of people had issue with this they change channel on router there are some post on it in tom's uk and others .

boosted1g · Feb 9, 2017

scout_03 :

Ok well if OP is on channel 1 and switches to channel 9 that is an impact (although going to channel 6 or 11 would be just as good).
If OP is on channel 11 already then he is in fact using channel 11 and channel 9 already since N300 and newer bonds multiple frequency bands. Thus changing to channel 9 could have little to no impact.

Now if the OP does not need to support 2.4ghz devices at all then turning this radio off would be the most ideal situation.

alanps · Feb 9, 2017

scout_03 :

boosted1g :

Thanks a lot for your help and time guys!

I have some devices that don't support 5Ghz network so I need the 2.4GHz active.

This is how it looks my router settings: http://imgur.com/a/m64Se
2.4GHz channel is set to automatic [strike]and I'm not sure how to find out which channel I'm using[/strike] so I downloaded an app in Android called "WiFi Analizer" that shows the following:
- My 2.4GHz network called "PSft" is using channel 11 with "BELKIN INTERNATIONAL" (I think that's the Linksys router) and channel 6 with "GEMTEK TECHNOLOGY" (don't know what that is but maybe is the modem WiFi from my internet provider).
- My 5GHz network is using channel 36.
- My WiFi extender (is quite far from my room) using channel 6.
- Besides from that, there's a few networks around here using channel 6 (1 network) and channel 1 (2 networks).

[strike]What would you recommend me to do? Set channel 11 and test if it works and then change it to 1 if it doesn't?[/strike]
I've changed mine (the 2.4GHz one) to channel 1 and so far the headset is working fine (this was 2 mins ago though).

What negative impact can cause changing channels and not leaving it in automatic?

On the other hand, I'm pretty sure the signal is in fact stronger since the previous "router" had a shitty signal. I'm planning to move the new router to another room (far from the headset) anyway but it seems that changing to channel 1 did the trick.

scout_03 · Feb 11, 2017

try it on 9 in 2.4 and put narrow for width since most router come out as channel 6 and 11 as default one in broadcast .

alanps · Feb 20, 2017

scout_03 :

Hey again!

Issue's back

What should I do ?

/edit: I changed to channel 6. The width thing has two options: auto and "20MHz only". I'm starting to think the headsets has something wrong because they were just fine after I changed to channel 1 and yesterday they started to work bad again. This is weird.

scout_03 · Feb 21, 2017

use this to see who broadcast in the same channel you use and get one that have less power around you so you wont have interference in signal http://lifehacker.com/5580636/change-your-wi-fi-routers-broadcast-channel-for-a-stronger-connection

alanps · Feb 21, 2017

scout_03 :

Why would that help with the headset interference? I changed to channel 1 at first and that worked fine. I was using 12 I believe and that bring some trouble with my headset. I'm in 6 now and it is better but still I have some interference once in a while.

scout_03 · Feb 23, 2017

so you need to test who boradcast around you and witch chaanel the interfernce could be coming from them or even a phone on same channel even a microwave .

alanps · Mar 1, 2017

scout_03 :

I already did that but anyway channels I should "pick" are 1, 6 or 11, right? I already tried the 3 of them. The only way to completely to avoid interference is to deactivate my 2.4GHz wireless network FROM THE LINKSYS ROUTER and just left the 2.4GHz from the modem-router (provided by ISP). That way interference disappear 100%.

scout_03 · Mar 2, 2017

this look like they both broadcast on the same frequency and interfer with each other so if it work the way you set it up keep it .

alanps · Mar 2, 2017

scout_03 :

yeah well but I don't want to disable the router network because I bought it to work lol

scout_03 · Mar 3, 2017

check if you have a way to disable wireless modem from provider and use the router one .

Wireless headset interference

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