Laptop RAM problem

IKJB · Feb 12, 2017

I recently just bought some new RAM for my laptop, but I'm having some problems.

My laptop is a Dell Inspiron 5010.
I'm trying to install 2x4gb DDR3 1600MHz sticks.
But I keep getting a fuzzy screen and a crash when I install both; or a BSOD when I install just one.

I ran a Crucial system scan, and apparently my new RAM sticks (although not crucial branded) should be compatable.

velocityg4 · Feb 12, 2017

When you installed just one. Did you try one then the other? Do you get the BSOD with one of them but not the other?

Do you get a BSOD no matter which one is installed by itself? Does this hold true if you try the other RAM slot?

IKJB · Feb 12, 2017

I tried both sticks, and swapped over the slots, but still had no luck.

Still having a BSOD when using one, and a fuzzy screen followed by a crash when using two.

nith95 · Feb 12, 2017

Try putting back your old ram, do you get any errors? If not you should put back again your new RAMs and open bios , maybe the settings are set for your old laptop's ram specifications (things like voltage , dual channel enabled and stuff like this )

IKJB · Feb 12, 2017

If I put in the old RAM, it works perfectly.

I don't have many options in my BIOS, but with the new RAM in, I can see that it display the correct size, but shows the old RAM speed.

nith95 · Feb 12, 2017

Is there any option about changing your ram status? If so , try changing to your current frequency .

IKJB · Feb 12, 2017

As far a source I can tell, there's no options for me to change anything.

It's a Dell BIOS by the way

nith95 · Feb 12, 2017

Hmm that sounds bad, sorry for asking again , are you sure there isnt any advanced settings there? If not , i think you should try updating your bios with your old ram and then try again with the new

IKJB · Feb 13, 2017

Yeah there's no options for it in my BIOS, and it's fully updated too.

nith95 · Feb 13, 2017

What version of windows do you have? Is it x32 or x64? if it is x32 you can expand your RAM capacity over 4gb .
If you tried to plug in only one ram (new one) in the old ram's slot and it failed sounds like a problem .
There is something called dell diagnostics or memtest, i never tried that , but its running pre-OS and checking your problem

IKJB · Feb 13, 2017

I'm running 64-bit Windows 7.

I don't really know anything about Dell Diagnostics or memtest...

IKJB · Feb 13, 2017

If it helps, I've realised that my old RAM was PC3-10600, whereas my new RAM is PC3-12800.

I don't know whether that might cause a problem?

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