USB Ports suddenly stopped working

Natan_2

Honorable
Feb 12, 2017
24
0
10,520
Hello.
At the beginning, I want you to know that i read all the similiar topics, and I still have this problem. (And also I apologize for my English, which is not really good...).
So, all usb ports stopped working in... October 2016. Yeah, it was a long time ago. Why? I don't really know. Some important informations:

  • ■ USB Ports are not working on Windows 8.1 and Linux Mint - so it's pretty sure that's a hardware issue, but however... I still getting power from my USB 3.0 Port (USB 2.0 Ports are not even giving power). How I know that? Because when I plug my mouse or pendrive, and when I press the power button, LED flashes... but only until Windows login screen appears. After, even LED is no longer flashing.
So, I tried differents solutions that i found on the internet:

  • ■ Uninstall USB Components in Device Manager // I have one error message on Device Manager, and it's a Undefinied Device - but it's not on USB Section, so I don't think it is related to my problem.
    ■ Removing CMOS Battery - but I'm a little bit confused, because I wasn't waiting 5 minutes, just 2-3.
    ■ I tried different drivers of course, didn't work.

I have an idea of buying a HUB? May it help?

Laptop: Lenovo G710.
Thank's you in advance! :)
 
Solution
As I understand the screenshot and presented windows there are no device drivers installed. Or at least compatible drivers.

Linux? Do you have a dual boot system?

Did you try the "Update Driver" button in the leftmost window of your screenshot?

Based on my belief that you are a Linux user then you may be or might be comfortable using the command prompt and Powershell per se.

Run the following command (cmdlet) via Powershell:

Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer

[Note: You can copy and paste the cmdlet from this post and into Powershell. Feel free to verify the cmdlets' intent and actions. Just google accordingly.]

The command will provide a list of drivers.

Do you see any with...

Ralston18

Titan
Moderator
A hub may help if it can be connected to a working USB port on your computer (the USB 3.0 port) and if the hub has an external power source.

However, I would suggest some focus on the "Undefined Device".

It could be the problem. Dig into the error message some and see what else you can learn.
 

Natan_2

Honorable
Feb 12, 2017
24
0
10,520
Hi and thank's for your reply,

@ralston
A hub may help if it can be connected to a working USB port on your computer (the USB 3.0 port) and if the hub has an external power source.

The USB 3.0 port seems giving power when PC is starting, but don't work properly (not detecting any USB device)

However, I would suggest some focus on the "Undefined Device".

It could be the problem. Dig into the error message some and see what else you can learn.

I put some screenshots for you. However, how can it be the problem, if all my usb devices are not working even on Linux?

http://i.imgur.com/fCsgIN1.jpg

Thank's you once again for your help!
 

Ralston18

Titan
Moderator
As I understand the screenshot and presented windows there are no device drivers installed. Or at least compatible drivers.

Linux? Do you have a dual boot system?

Did you try the "Update Driver" button in the leftmost window of your screenshot?

Based on my belief that you are a Linux user then you may be or might be comfortable using the command prompt and Powershell per se.

Run the following command (cmdlet) via Powershell:

Get-WmiObject Win32_PnPSignedDriver| select DeviceName, DriverVersion, Manufacturer

[Note: You can copy and paste the cmdlet from this post and into Powershell. Feel free to verify the cmdlets' intent and actions. Just google accordingly.]

The command will provide a list of drivers.

Do you see any with "USB"?
 
Solution