Having Ping spikes.

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Sean_113

Commendable
Feb 13, 2017
3
0
1,510
I have looked through all of the toms hardware posts about ping spikes and none of them where close to what i was experiencing. It happens when i use my ethernet cable and my wifi. i have called my ISP out before and they have replaced the coaxle cable, and my router is completely updated, also i would like to note that my speeds went from 30 Upload on wifi to 115 upload on ethernet( thats pretty drastic IMO) but i will experience this spikes during video games and also on the tests i ran during the CMD prompt. Results and Info Follow.

ISP: CABLEONE
ROUTER: ARRIS TG852G

The Ping to my router: https://gyazo.com/a2c9b46dea4fefc9999acb636d446815
WinMTR Test to Google.com : https://gyazo.com/bead1ec1eee5036322a01a7001d51f09

Also i checked the channels of my neighbors wifi. and none of them are on the same channel as mine.

advanced settings on my Router: https://gyazo.com/f62012213685bd0fc2feac7509ec7d13
Basic Settings : https://gyazo.com/ce6fc842c6a4d881000896c8022724fa
TracerRoute to google.com: https://gyazo.com/4fa8b914692dd90a07267fb5b46156f7


I litterly do not know what else to do but try purchasing a new cable modem.
 
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Again what you test say is the loss you see in the WINMTR is likely a problem with the tool. You got no loss at all to the end server. It is really hard to say when you get inconsistent results like this. Obviously it lies since you if 50% of the traffic was actually being lost between hops 8 and 11 you would see 50& loss in hop 12 which you show no loss to at all.

What it also show is the high ping spikes only occur to the game server itself. You see no other spikes in the winmtr that go that high and your normal ping also confirms it is not a constant problem.

This means the problem is likely with the game server itself or something else in the game company network.

The problem is when the tools are telling lies it get...
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bill001g

Titan
Aug 9, 2012
28,366
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I suspect you tested this on wireless,or at least the winmtr one. You need to always test on ethernet.

This problem is extremely common on wireless. Also because you picked channel 5 it show you not understand how wireless channels are really used when you say none of your neighbors are on the same channels. The channels in the router are only 5mhz wide but the wifi protocol uses 20mhz or 40mhz. This means you are using more channels on either side of channel 5. This is why the recommendation is channel 1,6,11. These represent the best selection to not overlap. If you pick channel 5 you overlap people who pick channel 1 and people who pick channel 6.

Still you need to go back and really find out if you are really getting ping spikes when you are ethernet.
 
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Sean_113

Commendable
Feb 13, 2017
3
0
1,510


I plugged back into the internet using the ethernet and the results are as follows. ( Also i changed the channel back to 6. it seems 1-6-11 are occupied but i chose 6 because there is only 1 person on that channel.)

WINMTR: https://gyazo.com/6263d924eba467033915fc927f81d4fc
TracerT to google.com: https://gyazo.com/9f3f2bfedc93d993daa2ad516b64afe3
Ping to router: https://gyazo.com/c71b18d6853734cb443343918b6dde22

 
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bill001g

Titan
Aug 9, 2012
28,366
2,766
125,640
It appears you are getting very small amounts of random packet loss. It is so small that it only shows on the winmtr but not on the others.

The problem is happening starting in hop 3 but that is someplace in the ISP equipment. It is very hard to tell much because these are all private ip addresses.

The latency is very good now so that was likely caused by your wireless.

I would run the winmtr multiple times and then contact your ISP with a number of these showing that it happens all the time and is not some one time thing.


Now one strange thing is that you are seeing no loss to the actual end node you are testing to but you do see loss to intermediate nodes. If it always works this way then it is just that the routers in the path are configured to prefer actual data to responding to ping. This would also mean there is no actual problem just a problem with the testing tools and the methods they use.
 
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bill001g

Titan
Aug 9, 2012
28,366
2,766
125,640
Again what you test say is the loss you see in the WINMTR is likely a problem with the tool. You got no loss at all to the end server. It is really hard to say when you get inconsistent results like this. Obviously it lies since you if 50% of the traffic was actually being lost between hops 8 and 11 you would see 50& loss in hop 12 which you show no loss to at all.

What it also show is the high ping spikes only occur to the game server itself. You see no other spikes in the winmtr that go that high and your normal ping also confirms it is not a constant problem.

This means the problem is likely with the game server itself or something else in the game company network.

The problem is when the tools are telling lies it get really hard to be 100% sure where the problems are. For now your test results show that the problem is with the game server itself. Again they confirm it is not your PC or your router which means there is nothing you can change to fix it.
 
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