I have an AfterShokz Bluetooth headset because I have hearing issues & bone conduction allows me to clearly hear voice chat & music. It worked great with my old HP P6733w but more recently my sister bought me a new CyberPower PC no clue what the model is but the basic specs are:
Windows 10 Home 64-bit
CPU -AMD FX-8320 Vishera 32nm Technology 77 °F
RAM -16.0GB Dual-Channel DDR3 @ 803MHz (11-11-11-28)
Motherboard -Gigabyte Technology Co. Ltd. GA-78LMT-USB3 6.0 (Socket M2) 94 °F
Graphics -2757 (1920x1080@60Hz)
2048MB ATI AMD Radeon R7 250 Series (MSI) 96 °F
Storage -1863GB TOSHIBA DT01ACA200 (SATA) 88 °F
Optical Drives -HL-DT-ST DVDRAM GH24NSC0 ATA Device
Audio -Realtek High Definition Audio
USB Keyboard -Azio Vision (vision impaired accessibility keyboard)
USB Mouse -CM Xornet II
Bluetooth Headset -AfterShokz Trekz Titanium
Now when I attempt to use a chat program such as Line, Discord or The new Curse app the call goes through without any issues but while in voice chat my keyboard stops working, backlighting is still on but all keys are non responsive, then my mouse fails if I am actively using it.
The person I am chatting with has to end the call but as soon as the call is disconnected my keyboard & mouse are usable again..
I have no problems using my headset with YouTube or any other strictly audio application on or offline & the keyboard & mouse work consistently.
Several months of updates & new drivers etc has not helped.
I have unplugged/ replugged the keyboard & mouse during the call with no effect, & I have also swapped them around trying different ports.
I have also resynced my headset & tried 2 other Bluetooth dongles with no changes.
My understanding (which could be flawed) is that my bluetooth dongle has to be in the first USB port & that this might be a power issue that is knocking the other ports offline.
Any help would be greatly appreciated, I am a vision impaired WoW player which already has a huge level of hoop jumping & UI changes so I can see to play. I had to give up dungeons entirely since I can't hear my gaming partner call out target & strategy changes.
Thank you
Edit: I just realized My Bluetooth Dongle is plugged into a USB 3.0 port & the Mouse & Keyboards are plugged into USB 2.0 ports which might or might not make a difference.
Also would a Powered USB hub possibly fix this issue & if so should I plug it into a 3.0 or a 2.0 port?
Edit... again: The issue is happening no matter which USB ports I am using. As soon as the call is connected my keyboard stops responding if I am using my mouse for consistent clicks such as a solitaire game the mouse will stop responding as well. It is also occurring with 3 other Bluetooth headsets.
There is no error code that I have been able to find, it doesn't feel like the devices are crashing more like being suspended in favor of the headset.
Windows 10 Home 64-bit
CPU -AMD FX-8320 Vishera 32nm Technology 77 °F
RAM -16.0GB Dual-Channel DDR3 @ 803MHz (11-11-11-28)
Motherboard -Gigabyte Technology Co. Ltd. GA-78LMT-USB3 6.0 (Socket M2) 94 °F
Graphics -2757 (1920x1080@60Hz)
2048MB ATI AMD Radeon R7 250 Series (MSI) 96 °F
Storage -1863GB TOSHIBA DT01ACA200 (SATA) 88 °F
Optical Drives -HL-DT-ST DVDRAM GH24NSC0 ATA Device
Audio -Realtek High Definition Audio
USB Keyboard -Azio Vision (vision impaired accessibility keyboard)
USB Mouse -CM Xornet II
Bluetooth Headset -AfterShokz Trekz Titanium
Now when I attempt to use a chat program such as Line, Discord or The new Curse app the call goes through without any issues but while in voice chat my keyboard stops working, backlighting is still on but all keys are non responsive, then my mouse fails if I am actively using it.
The person I am chatting with has to end the call but as soon as the call is disconnected my keyboard & mouse are usable again..
I have no problems using my headset with YouTube or any other strictly audio application on or offline & the keyboard & mouse work consistently.
Several months of updates & new drivers etc has not helped.
I have unplugged/ replugged the keyboard & mouse during the call with no effect, & I have also swapped them around trying different ports.
I have also resynced my headset & tried 2 other Bluetooth dongles with no changes.
My understanding (which could be flawed) is that my bluetooth dongle has to be in the first USB port & that this might be a power issue that is knocking the other ports offline.
Any help would be greatly appreciated, I am a vision impaired WoW player which already has a huge level of hoop jumping & UI changes so I can see to play. I had to give up dungeons entirely since I can't hear my gaming partner call out target & strategy changes.
Thank you
Edit: I just realized My Bluetooth Dongle is plugged into a USB 3.0 port & the Mouse & Keyboards are plugged into USB 2.0 ports which might or might not make a difference.
Also would a Powered USB hub possibly fix this issue & if so should I plug it into a 3.0 or a 2.0 port?
Edit... again: The issue is happening no matter which USB ports I am using. As soon as the call is connected my keyboard stops responding if I am using my mouse for consistent clicks such as a solitaire game the mouse will stop responding as well. It is also occurring with 3 other Bluetooth headsets.
There is no error code that I have been able to find, it doesn't feel like the devices are crashing more like being suspended in favor of the headset.
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