BSOD Bad Pool Caller Help Please

MeesterYellow

Honorable
Jan 12, 2017
563
0
11,160
Hello,

I have already posted this issue in the Windows 7 part of the forum but no one seemed to have read it or reply so I decided to post again here.

A few days ago, my gaming PC got the BSOD saying "BAD_POOL_CALLER". It happened some time while I was either playing the For Honor beta or GTA V. It was the first time it happened. I've also deleted the slui file because of the Windows if not genuine problem that I had. I don't know what the cause was from.

Also, when using the MSI Live Update 6, I installed the Nvidia Audio Driver(might be the cause) and reinstalled the MSI Gaming App(I wasn't able to delete the Gaming App folder so I renamed it and reinstalled it from there) while the rgb effects where still on(does this damage my graphics card?). This problem hasn't occurred again ever since. Would I have to worry about this BSOD? If so, how could I fix the problem? Also, how can I delete the old Gaming App folder?

Specs(I don't overclock my GPU or CPU):

https://ca.pcpartpicker.com/list/J3qKGf
 

Colif

Win 11 Master
Moderator
if you updated the PC after getting BSOD and haven't had one since, it could be you fixed it

If you still getting BSOD, can you download and run who crashed - It will create a summary of the error and might show its cause
Copy/paste results in here and I see what I can do :)

you don't just delete files out of folders to remove them, you meant to uninstall them from control panel/programs/add,remove programs.

I guess you have tried to delete folder normally? you may need to take ownership of the folder before it will let you delete it.

I don't think it would effect the lighting greatly.
 

MeesterYellow

Honorable
Jan 12, 2017
563
0
11,160


I was trying to reinstall (uninstall through Control Panel and install through MSI's Update Live 6) MSI Gaming App but it wasn't able to uninstall the Gaming App completely (so I tried to delete it manually, I also tried changing the ownership but it won't change) in order to install it again because it says that it was running(even though I closed it before uninstalling, the program wasn't shown on the Task Manager either).

I haven't updated or got the BSOD ever since but I'll still paste the summary so you can see if I did anything wrong and what I need to do after.

I'll run the program and update my results once I get home.


Another note: I don't know if I was supposed to do this or not but after uninstalling, the GPU's custom rgb light was still there so I tried to flashed it (thought that would change the GPU settings and rgb back to default) with the recommended rom file(the flash was already in place but since the settings changed, I thought this would set it back to default) but I wasn't able to. I forgot to disable the GPU so I had to install the drivers again.




I got the GPU a week or 2 ago and updated my drivers after installing the GPU. I messed up my BIOS so the people at MSI Forums helped my out so I had to flash the right BIOS to my GPU and did the update(second time), some time after the BSOD, I tried to reflash my gpu (based on what I said for Colif's reply) so I had to update again(3rd time)


 

MeesterYellow

Honorable
Jan 12, 2017
563
0
11,160


Here's what I got:

From Windows Solution:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000060
BCP2: FFFFF8800BFFF000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021417-9079-01.dmp
C:\Users\Hien\AppData\Local\Temp\WER-82836-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



From WhoCrashed:


--------------------------------------------------------------------------------
Welcome to WhoCrashed (HOME EDITION) v 5.53
--------------------------------------------------------------------------------

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program might help you find the root cause of the problem and a solution.

Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue or black screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



--------------------------------------------------------------------------------
Home Edition Notice
--------------------------------------------------------------------------------

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Please note that this version of WhoCrashed is not licensed for use by professional support engineers.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

Computer name: HIEN-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: MS-7885, MSI, X99A RAIDER (MS-7885)
CPU: GenuineIntel Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz Intel586, level: 6
12 logical processors, active mask: 4095
RAM: 17076695040 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 2/14/2017 5:15:37 PM your computer crashed
crash dump file: C:\Windows\Minidump\021417-9079-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70400)
Bugcheck code: 0xC2 (0x60, 0xFFFFF8800BFFF000, 0x0, 0x0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 2/14/2017 5:15:37 PM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: amifldrv64.sys (amifldrv64+0x1A04)
Bugcheck code: 0xC2 (0x60, 0xFFFFF8800BFFF000, 0x0, 0x0)
Error: BAD_POOL_CALLER
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amifldrv64.sys .
Google query: amifldrv64.sys BAD_POOL_CALLER



On Sun 2/12/2017 8:06:08 PM your computer crashed
crash dump file: C:\Windows\Minidump\021217-9672-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70400)
Bugcheck code: 0xC2 (0x60, 0xFFFFF8800CD91000, 0x0, 0x0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the current thread is making a bad pool request.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 2/6/2017 11:36:12 PM your computer crashed
crash dump file: C:\Windows\Minidump\020617-8502-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70400)
Bugcheck code: 0x50 (0xFFFFFC0E7600001A, 0x0, 0xFFFFF80002FCA89C, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

amifldrv64.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



 

MeesterYellow

Honorable
Jan 12, 2017
563
0
11,160


The Gaming App, Live Update, Smart Utilities, and Command Center all use that. I used the Gaming App before and it was fine but when I reinstalled the Gaming App, problems occurred after. So uninstall these?
 

MeesterYellow

Honorable
Jan 12, 2017
563
0
11,160


Alright so I uninstalled everything that uses amifldrv64.sys and only installed the Gaming App via CD and everything seems fine so far. Before, I installed the Gaming App through the CD and it was fine but after I installed it again through the MSI site, I started getting BSOD then. Thank you very much. :wahoo: