Z170 - Memory Support

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Erik The Angry

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Feb 16, 2017
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Hi folks,

Just recently built a new computer, got the hardware in, plugged it in, turned it on, and nada.

Mobo is the Asus Z170 Pro Gaming Aura (ROG)
https://www.asus.com/us/Motherboards/Z170-PRO-GAMING/specifications/
CPU is an i5 7600K
https://www.newegg.ca/Product/Product.aspx?Item=N82E16819117728
Memory is G.SKILL 2x16, p/n F4-3466C16D-32GTZSW
https://www.newegg.ca/Product/Product.aspx?Item=N82E16820232422

When I say nada, I mean no post at all. After checking the usual things such as having all the power plugged in, CPU being seated properly and socket being undamaged, memory seated properly, cycled both sticks of memory through all 4 slots individually, removed the GPU, powered it up outside of the case to eliminate the possibility of a short, I called Asus.

They inquired as to my memory, and then declared that because it wasn't on the QVL, that was indeed the problem.

Something's in need of a return/RMA. As I'm sure you can understand, I'd love to have it be the right component the first time around.

Off-the-cuff, would you agree that it is reasonable that the memory is the culprit? In reviewing the specs again, I do see that DDR4 3466 isn't directly specified, but I was always under the belief that memory which was too fast would simply scale down?
 
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The_Staplergun

The_Staplergun

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Jan 30, 2017
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You're right in your assumption. Try RMA of the ram. If that returns nothing, it's the board. I had a single bent pin on my CPU socket which made my B side DIMM slots not work, but it could be something you could just not see. Last but not least, if THAT returns nothing, it may even be the CPU.

Usually ram is the first assumption and culprit.
 
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Erik The Angry

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Feb 16, 2017
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Thank you both for your answers. I've initiated a return process on the memory. Sadly there will be a restocking fee, but the memory I'm looking at replacing it with is cheaper, so it shouldn't result in any noticable financial outlay.

McNumpty23's mention of the OC'd memory is why I figured my order would be just fine. It would clock it down to a supported speed, and then I could just OC it back up to stock speeds (or beyond).

With regards to the socket, I examined it with a magnifying glass in excruciating detail. I of course cannot assert the present state having reseated it (Schrödinger's socket?!) but several prior examinations revealed the pins to all be in line with each other. Maybe I missed one.. I don't think so but mistakes are always possible!

After the new memory arrives, I'll follow up with this thread to assist anyone else encountering a similar problem.
 
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mcnumpty23

mcnumpty23

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Jul 15, 2011
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Schrödinger's socket---very apt i like that

yes follow up to let us know how you get on

 
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Erik The Angry

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Feb 16, 2017
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Well, if it IS the memory, there's nothing defective, it's just unsupported. I can't fault NewEgg for my own blunder in ordering memory not on the QVL. If it solves the issue, then it was indeed my fault for ordering the wrong memory. I'm all for saving money, but a little personal responsibility goes a long way.

Now.. if it doesn't solve the issue, I'll be expecting the mobo replacement to be cost-free.
 
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mcnumpty23

mcnumpty23

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Jul 15, 2011
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the laws in the usa are probably different from here in the uk

if i ordered the wrong/incompatible memory i could return it with no restocking fee as long as i bought it at distance

ie--over the phone or on the internet--because i wasnt able to see an actual physical thing

 
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Erik The Angry

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Feb 16, 2017
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Hehe yup, I live in Canuckistan (also known as Canada). I'm not sure if there's an at-distance policy here (I don't think there is), but I do know that the specs are all clearly listed had I chosen to read them with more care. Looking at the box wouldn't really have changed anything.
 
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mcnumpty23

mcnumpty23

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i like your attitude most people wouldnt say hey it was my fault for ordering the wrong thing

but i would check your distance selling laws any way a lot of canadian law is british based

 
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Erik The Angry

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Feb 16, 2017
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Regrettably, memory was not the problem. Replaced with memory on the QVL, and the problem remains.

I've initiated a replacement process for a new mobo and will follow up again with the results! Very glad my old PC is functioning well, otherwise I'd be sorely missing my computer.
 
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Erik The Angry

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Feb 16, 2017
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You did indeed - I didn't believe the memory to be the culprit (at least not for the reason they gave) either.. guess it was worth a shot. We'll see what effect the mobo replacement has.
 
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mcnumpty23

mcnumpty23

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Jul 15, 2011
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fingers crossed that fixes it for you

if it doesnt as you can see still watching this post so just come back

and will see what can think of

 
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