Encryption Unsuccesful ANDROID

Alyssa_11

Prominent
Feb 17, 2017
1
0
510
My phone is Huawei Y6. I can't open my phone. It's requiring me to reboot my phone and update external storage so I can access it again but when I'm connecting it to my laptop so i can transfer the update from Huawei, the external device won't show up and just shows CD Drive mobile partner. How can I open my external device then?