My PC Keeps Freezing During Gaming

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Steven_152

Prominent
Feb 20, 2017
8
0
510
hi there my pc keeps freezing on me constantly and I need some help I'm quite a noob when it comes to pc so sorry if I frustrate you
my pcs idol heat is 29C when gaming its 34/37C
thanks in advance specs below (I think)
Processor

AMD FX(tm)-9590 Eight-Core Processor

Video Card

NVIDIA GeForce GTX 750 Ti

RAM

16 GB

Operating System

Microsoft Windows 10 (build 14393), 64-bit


Processor



Processor

AMD FX(tm)-9590 Eight-Core Processor


Manufacturer

AMD


Speed

4.7 GHz


Number of Cores

8


CPU ID

178BFBFF00600F20


Family

15


Model

02


Stepping

0


Revision




Memory



RAM

16 GB


Video Card



Video Card

NVIDIA GeForce GTX 750 Ti


Manufacturer

NVIDIA


Chipset

GeForce GTX 750 Ti


Dedicated Memory

2.0 GB


Total Memory

4.0 GB


Pixel Shader Version

5.0


Vertex Shader Version

5.0


Hardware T & L

Yes


Vendor ID

10DE


Device

1380


Plug and Play ID

VEN_10DE&DEV_1380&SUBSYS_31021462&REV_A2


Driver Version

21.21.13.7866


Operating System



Operating System

Microsoft Windows 10 (build 14393), 64-bit


Service Pack

0


Size

64-bit


Edition




Version

10.0.14393


Locale

0809


BIOS



BIOS

BIOS Date: 05/04/16 14:45:20 Ver: 04.06.05


Version

American Megatrends Inc. 2901


Manufacturer

American Megatrends Inc.


Date

05/04/16


Sound


Audio 1


Sound Device

Realtek High Definition Audio


Driver

6.0.1.7945

Audio 2


Sound Device

NVIDIA High Definition Audio


Driver

1.3.34.15

Audio 3


Sound Device

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)


Driver

3.51.2.0


Drives



DVD

TSSTcorp DVD-ROM SH-118CB


CD

TSSTcorp DVD-ROM SH-118CB

Drive 1


Size

931.4 GB


Free Memory

842.3 GB

Drive 2


Size

111.2 GB


Free Memory

37.7 GB

Drive 3


Size

100.0 MB


Free Memory

62.5 MB


Software

Internet Explorer
11.576.14393.0
Chrome

56.0.2924.87

Flash

18.0.0.203


DirectX

11.0


.NET


4.6.2


 
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Supernova1138

Supernova1138

Illustrious
Mar 22, 2011
5,340
54
37,690
Freezing issues are very common with the FX 9590, it is a very unstable and hot running chip, probably the least noob friendly CPU you can possibly get. Post your full system specs including motherboard and power supply. The FX 9590 consumes an insane amount of power and needs a good quality high wattage power supply eg. 850 Watts and really high end motherboard with reinforced power delivery systems to be able to handle the chip, along with a 240mm closed loop liquid cooler. If you don't have all those things, you're going to run into problems.

Assuming your system meets all those requirements, the most common fix for freezing issues is to disable AMD TurboCore. This will mean your CPU won't turbo boost up to higher speeds on less threaded tasks, but it also means the CPU won't request more voltage, fail to get that voltage and then freeze up.
 
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S

Steven_152

Prominent
Feb 20, 2017
8
0
510


my motherbored is sabretooth 990fx r2.0 power supply is corshair CS550M
 
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Supernova1138

Supernova1138

Illustrious
Mar 22, 2011
5,340
54
37,690
Your power supply is likely part of the problem, it's one of Corsair's lower quality budget units and it's only rated for 550 Watts total, the FX 9590 likely eats up more than half of its 12V rail rating all by itself. I'd say return the FX 9590 if you can and get an FX 8350 instead, it's a bit slower but much more stable and will run with your existing power supply. Otherwise you'll need to spend a fair bit on a good quality 750 to 850 Watt power supply, and frankly even that might not fix your problem. Many people with similar setups and better PSUs still run into issues with the FX 9590.
 
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Supernova1138

Supernova1138

Illustrious
Mar 22, 2011
5,340
54
37,690
It would probably help to know what country you're in and how much of your local currency you wish to spend. If you want a more generic recommendation, anything Seasonic is good, but they tend to be pricey. Corsair AX or HX PSUs are high quality and are available in high wattages. The EVGA Supernova line is also good.
 
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P

Progenite

Prominent
Feb 21, 2017
6
0
510
I had the same exact problem, and it took me months to figure out how to solve it. I went through every possible option, so I know all the ins and outs. Before you buy anything, it is possible that your problem is not hardware related, and we can find out using these four steps:

1) Type in "EventViewer" in your Windows search bar, and click on the application. Once it opens up, press "Windows Logs" and then "System". Wait for the logs to load up, then look for any yellow warning signs. Specifically, look for ones that say "Kernal-PNP" under the source column. (Ignore the critical red logs, they are most likely about the fact that you manually restarted your PC)

2) Download HWMonitor (http://www.cpuid.com/softwares/hwmonitor.html), run it, and then tell me the temperatures of your processor and graphics card.

3) Type in "Device Manager" in your Windows search bar, and click on the application. Once it launches, look for any yellow or red warnings signs. If there are any, take a screenshot and post it.

4) Are you using any Razer devices (keyboard, mouse)? If so, list them.

Post back once you completed those things.
 
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P

Progenite

Prominent
Feb 21, 2017
6
0
510


It's likely that your problem is driver related, then, because your temps are very normal. Click on the error, and copy what it says in the box under "General" and paste it here. Also, is your device manager error free?
 
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P

Progenite

Prominent
Feb 21, 2017
6
0
510
Razer devices can cause driver mess ups, which are showed by the Kernal-PNP errors. For me, it was my Razer Deathadder 2013 mouse. I would say you should:

1) Unplug all USB devices except for mouse and keyboard
2) ) In "Programs and Features" uninstall all Razer software. Then, uninstall your keyboard from device manager (right click on "Keyboard", hit uninstall)
2) If you have a spare keyboard of any kind, unplug your Razer keyboard and plug in your spare keyboard instead. If not, you will have to use Windows onscreen keyboard. If you're reading this after you've already uninstalled your keyboard and cannot set up onscreen keyboard for Windows, plug in your Razer keyboard, restart your PC, set up the onscreen keyboard, and then uninstall & unplug your Razer keyboard & use your onscreen keyboard instead.
4) In "Programs and Features" uninstall all NVIDIA drivers and programs (such as PhysX, 3D Vision, and Geforce Experience)
5) Go here (http://www.geforce.com/drivers/results/115492) and install the driver. During installation, choose Custom Installation, and uncheck everything but Graphics Driver. Check the box that says "Perform a Clean Installation". After installation has completed, restart your computer.
6) Turn on a video game, video stream, or some kind of application and keep it running as long as you can. See if your PC freezes.
 
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