Mic only static or recording audio input.

Guest · Feb 21, 2017

Hello!

My headset (Plantronics Audio 365) mic is only recording the audio input of the pc or just static.
After I got it, it worked for 10 Minutes and then it went dead. I tried everything to fix it (disable Stereo-Channel, plug the mic into Line-up or reinstall Drivers). I am currently using Win10 and my Motherboard is the MSI-B250 PC Mate.

Hope you'll answer soon

the nerd 389 · Feb 21, 2017

When you say it sometimes records the audio input of the pc, do you mean that it picks up the same thing that you're hearing over your headphones? That's the audio output. The audio input is what a microphone picks up, and that's what you want a microphone to record.

If it means what I think it means, then the headphones have shorted out between the mic and the headphone sections. Try to RMA.

Guest · Feb 22, 2017

The audio input is what a microphone picks up, and that's what you want a microphone to record.

Yeah my bad, it is picking up what I hear (Songs. Youtube...)

the nerd 389 · Feb 22, 2017

I'll assume for the sake of brevity that you have everything plugged in correctly.

Aside from a fairly obscure setting, the only way that happens is if the signal to the headphones is shorted out to the microphone. If that's the case, RMA the headphones.

If it is the setting, then when you go to the sound devices settings, in the recording tab, there will be an item labelled "Stereo Mix" with a green check on it (meaning it's the current default recording device). Under normal circumstances, that device doesn't even show up, and even if it does, it should not have the green check on it. Anything other than having it in the list with a green check is perfectly fine.

Guest · Feb 22, 2017

I have it disabled but it still doesn't work https://gyazo.com/399ca95bf5aa3e36f396347efc78f835

the nerd 389 · Feb 22, 2017

Judging from the screenshot, it is not an issue with the settings.

You have a faulty headset. You should replace or RMA it.

Guest · Feb 23, 2017

How do i do that?

the nerd 389 · Feb 23, 2017

The place you bought the headset from should have instructions on how to return it for replacement (RMA). The procedure varies from place to place.

Guest · Feb 24, 2017

The mic should be working because after I plugged it in it worked for about 10 min. then I tried to switch the settings so echos get reduced but then it stopped working...

Guest · Feb 26, 2017

The solution is, it's broken entirely so I got to replace it

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Mic only static or recording audio input.

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