- Feb 24, 2017
- 7
- 0
- 510
I bought my computer around 14 months back and I am facing this issue for the past two months
Issues and symptoms:
1) My computer restarts when I open a game. Sometimes it restarts just as soon the main page is loaded and sometimes it restarts just after a couple of minutes of playing or maybe an hour of playing
2) The BSOD doesn't appear at all.
3) THE MOST WEIRD ISSUE: The problem worsens during daytime. During the night I am able to play games normally without even tuning the fans. For example I played Farcry 3 in HIGH setting for about 4 hours straight last night from 11 o' clock onwards. This morning even the main page wont load before the computer restarts. The night the day before I was able to play for 30 minutes intervals before the computer restarted.
4) Just before the computer restarts though I have noticed that the EZ debug light on my computer for the CPU blink for say a tenth of a second.
5) The problem happens with all games be it Civilization 6 or Dishonored or Farcry 3.
Remedies tried:
1) I have disabled the option where the computer is supported to restart in case of failure in the Startup and Recovery section.
2) I have tried turning on the GPU and CPU fans to maximum but the computer still restarts
3) I ran the FURMARK test and saw that my computer restarts still so I suspected it to be the GPU, so I sent it to Asus; I don't know what they fixed but the computer still restarts
4) I check event viewer for error logs and I got this message: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" under Event 41: Kernel power.
5) I have also changed the thermal paste of the CPU fan.
6) I was using Windows 7 earlier so I also tried updating the BIOS and then also upgraded to Windows 10 and installed all latest drivers.
My configuration is:
Intel i3 6100
Asus Strix GTX 960 4GB
8GB Gskill Ripjaws V
120 GB Samsung SSD 850EVO
MSI B150M PRO VDH
Corsair VS450
DVD RW
Please help me out. I love my computer. I don't want to throw it away but it is driving me crazy.
The following is a snapshot of HWMonitor as I type this message now
CPUID HWMonitor Report
-------------------------------------------------------------------------
Binaries
-------------------------------------------------------------------------
HWMonitor version 1.3.0.0
Monitoring
-------------------------------------------------------------------------
Mainboard Model B150M PRO-VDH (MS-7982) (0x0000055D - 0x0DF0CB90)
LPCIO
-------------------------------------------------------------------------
Hardware Monitors
-------------------------------------------------------------------------
Hardware monitor Nuvoton NCT6793
Voltage 0 0.73 Volts [0x5B] (CPU VCORE)
Voltage 1 1.02 Volts [0x7F] (VIN1)
Voltage 2 3.39 Volts [0xD4] (AVCC)
Voltage 3 3.39 Volts [0xD4] (3VCC)
Voltage 4 1.01 Volts [0x7E] (VIN4)
Voltage 5 0.15 Volts [0x13] (VIN5)
Voltage 6 0.98 Volts [0x7A] (VIN6)
Voltage 7 1.11 Volts [0x8B] (VIN7)
Voltage 8 0.73 Volts [0x5B] (VIN8)
Voltage 9 0.60 Volts [0x4B] (VIN9)
Voltage 10 1.01 Volts [0x7E] (VIN10)
Voltage 11 1.02 Volts [0x7F] (VIN11)
Voltage 12 0.98 Volts [0x7A] (VIN12)
Voltage 13 1.01 Volts [0x7E] (VIN13)
Temperature 0 37 degC (98 degF) [0x25] (SYSTIN)
Temperature 3 36 degC (96 degF) [0x24] (TMPIN3)
Fan 1 1018 RPM [0x3FA] (CPUFANIN)
Hardware registers
Hardware monitor ACPI
Temperature 0 28 degC (82 degF) [0xBC2] (TZ00)
Temperature 1 30 degC (85 degF) [0xBD6] (TZ01)
Hardware monitor NVIDIA NVAPI
Voltage 0 0.86 Volts [0x35E] (VIN0)
Power 0 9.82 pc (GPU)
Temperature 0 42 degC (107 degF) [0x2A] (TMPIN0)
Fan 0 0 RPM [0x0] (FANIN0)
Fan PWM 0 14 pc [0xE] (FANPWMIN0)
Clock Speed 0 135.00 MHz [0x87] (Graphics)
Clock Speed 1 405.00 MHz [0x87] (Memory)
Processors
-------------------------------------------------------------------------
Number of processors 1
Number of threads 4
APICs
-------------------------------------------------------------------------
Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
Timers
-------------------------------------------------------------------------
Perf timer 3.609 MHz
Sys timer 1.000 KHz
Processors Information
-------------------------------------------------------------------------
Processor 1 ID = 0
Number of cores 2 (max 2)
Number of threads 4 (max 4)
Name Intel Core i3 6100
Codename Skylake
Specification Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.3
Extended CPUID 6.5E
Core Stepping R0
Technology 14 nm
TDP Limit 51.0 Watts
Tjmax 100.0 °C
Core Speed 3091.7 MHz
Multiplier x Bus Speed 31.0 x 99.7 MHz
Stock frequency 3700 MHz
Max frequency 3700 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 256 KBytes, 4-way set associative, 64-byte line size
L3 cache 3 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
Turbo Mode not supported
Max non-turbo ratio 37x
Max turbo ratio 37x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins none
Ratio 1 core 37x
Ratio 2 cores 37x
Ratio 3 cores 37x
Ratio 4 cores 37x
TSC 3696.0 MHz
TSC_24 23.0 MHz
APERF 3691.0 MHz
MPERF 3691.0 MHz
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
Temperature 0 34 degC (93 degF) (Core #0)
Temperature 1 36 degC (96 degF) (Core #1)
Temperature 2 36 degC (96 degF) (Package)
Voltage 0 0.98 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
Power 0 12.34 W (Package)
Power 1 1.31 W (IA Cores)
Power 2 n.a. (GT)
Power 3 11.03 W (Uncore)
Power 4 0.51 W (DRAM)
Clock Speed 0 3091.66 MHz (Core #0)
Clock Speed 1 2393.54 MHz (Core #1)
Storage
-------------------------------------------------------------------------
Drive 1
Device Path
Type Fixed
Name Samsung SSD 850 EVO 120GB
Capacity 111.8 GB
SMART Support Yes
Volume c:\, 111.2 GBytes (68.0 percent available)
USB Devices
-------------------------------------------------------------------------
USB Device Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter, class=0x00, subclass=0x00, vendor=0x0BDA, product=0x8179
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1532, product=0x010D
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC534
USB Device USB Mass Storage Device, class=0x00, subclass=0x00, vendor=0x1058, product=0x10A8
Graphic APIs
-------------------------------------------------------------------------
API NVIDIA I/O
API NVIDIA NVAPI
Display Adapters
-------------------------------------------------------------------------
Display adapter 0
Name NVIDIA GeForce GTX 960
Board Manufacturer ASUSTeK Computer Inc.
Revision A1
Codename GM206
Technology 28 nm
Memory type GDDR5
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x1401 (0x854D)
Performance Level 0
Core clock 135.0 MHz
Memory clock 405.0 MHz
Monitor 0
Model E2360 (LG Electronics (GoldStar))
ID GSM57E4
Manufacturing Date Week 7, Year 2011
Size 23.1 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-83 kHz
Vertical Freq. Range 56-75 Hz
Max Pixel Clock 150 MHz
Gamma Factor 2.2
Issues and symptoms:
1) My computer restarts when I open a game. Sometimes it restarts just as soon the main page is loaded and sometimes it restarts just after a couple of minutes of playing or maybe an hour of playing
2) The BSOD doesn't appear at all.
3) THE MOST WEIRD ISSUE: The problem worsens during daytime. During the night I am able to play games normally without even tuning the fans. For example I played Farcry 3 in HIGH setting for about 4 hours straight last night from 11 o' clock onwards. This morning even the main page wont load before the computer restarts. The night the day before I was able to play for 30 minutes intervals before the computer restarted.
4) Just before the computer restarts though I have noticed that the EZ debug light on my computer for the CPU blink for say a tenth of a second.
5) The problem happens with all games be it Civilization 6 or Dishonored or Farcry 3.
Remedies tried:
1) I have disabled the option where the computer is supported to restart in case of failure in the Startup and Recovery section.
2) I have tried turning on the GPU and CPU fans to maximum but the computer still restarts
3) I ran the FURMARK test and saw that my computer restarts still so I suspected it to be the GPU, so I sent it to Asus; I don't know what they fixed but the computer still restarts
4) I check event viewer for error logs and I got this message: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" under Event 41: Kernel power.
5) I have also changed the thermal paste of the CPU fan.
6) I was using Windows 7 earlier so I also tried updating the BIOS and then also upgraded to Windows 10 and installed all latest drivers.
My configuration is:
Intel i3 6100
Asus Strix GTX 960 4GB
8GB Gskill Ripjaws V
120 GB Samsung SSD 850EVO
MSI B150M PRO VDH
Corsair VS450
DVD RW
Please help me out. I love my computer. I don't want to throw it away but it is driving me crazy.
The following is a snapshot of HWMonitor as I type this message now
CPUID HWMonitor Report
-------------------------------------------------------------------------
Binaries
-------------------------------------------------------------------------
HWMonitor version 1.3.0.0
Monitoring
-------------------------------------------------------------------------
Mainboard Model B150M PRO-VDH (MS-7982) (0x0000055D - 0x0DF0CB90)
LPCIO
-------------------------------------------------------------------------
Hardware Monitors
-------------------------------------------------------------------------
Hardware monitor Nuvoton NCT6793
Voltage 0 0.73 Volts [0x5B] (CPU VCORE)
Voltage 1 1.02 Volts [0x7F] (VIN1)
Voltage 2 3.39 Volts [0xD4] (AVCC)
Voltage 3 3.39 Volts [0xD4] (3VCC)
Voltage 4 1.01 Volts [0x7E] (VIN4)
Voltage 5 0.15 Volts [0x13] (VIN5)
Voltage 6 0.98 Volts [0x7A] (VIN6)
Voltage 7 1.11 Volts [0x8B] (VIN7)
Voltage 8 0.73 Volts [0x5B] (VIN8)
Voltage 9 0.60 Volts [0x4B] (VIN9)
Voltage 10 1.01 Volts [0x7E] (VIN10)
Voltage 11 1.02 Volts [0x7F] (VIN11)
Voltage 12 0.98 Volts [0x7A] (VIN12)
Voltage 13 1.01 Volts [0x7E] (VIN13)
Temperature 0 37 degC (98 degF) [0x25] (SYSTIN)
Temperature 3 36 degC (96 degF) [0x24] (TMPIN3)
Fan 1 1018 RPM [0x3FA] (CPUFANIN)
Hardware registers
Hardware monitor ACPI
Temperature 0 28 degC (82 degF) [0xBC2] (TZ00)
Temperature 1 30 degC (85 degF) [0xBD6] (TZ01)
Hardware monitor NVIDIA NVAPI
Voltage 0 0.86 Volts [0x35E] (VIN0)
Power 0 9.82 pc (GPU)
Temperature 0 42 degC (107 degF) [0x2A] (TMPIN0)
Fan 0 0 RPM [0x0] (FANIN0)
Fan PWM 0 14 pc [0xE] (FANPWMIN0)
Clock Speed 0 135.00 MHz [0x87] (Graphics)
Clock Speed 1 405.00 MHz [0x87] (Memory)
Processors
-------------------------------------------------------------------------
Number of processors 1
Number of threads 4
APICs
-------------------------------------------------------------------------
Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
Timers
-------------------------------------------------------------------------
Perf timer 3.609 MHz
Sys timer 1.000 KHz
Processors Information
-------------------------------------------------------------------------
Processor 1 ID = 0
Number of cores 2 (max 2)
Number of threads 4 (max 4)
Name Intel Core i3 6100
Codename Skylake
Specification Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz
Package (platform ID) Socket 1151 LGA (0x1)
CPUID 6.E.3
Extended CPUID 6.5E
Core Stepping R0
Technology 14 nm
TDP Limit 51.0 Watts
Tjmax 100.0 °C
Core Speed 3091.7 MHz
Multiplier x Bus Speed 31.0 x 99.7 MHz
Stock frequency 3700 MHz
Max frequency 3700 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 2 x 256 KBytes, 4-way set associative, 64-byte line size
L3 cache 3 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes
Turbo Mode not supported
Max non-turbo ratio 37x
Max turbo ratio 37x
Max efficiency ratio 8x
Speedshift Autonomous
O/C bins none
Ratio 1 core 37x
Ratio 2 cores 37x
Ratio 3 cores 37x
Ratio 4 cores 37x
TSC 3696.0 MHz
TSC_24 23.0 MHz
APERF 3691.0 MHz
MPERF 3691.0 MHz
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
Temperature 0 34 degC (93 degF) (Core #0)
Temperature 1 36 degC (96 degF) (Core #1)
Temperature 2 36 degC (96 degF) (Package)
Voltage 0 0.98 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
Power 0 12.34 W (Package)
Power 1 1.31 W (IA Cores)
Power 2 n.a. (GT)
Power 3 11.03 W (Uncore)
Power 4 0.51 W (DRAM)
Clock Speed 0 3091.66 MHz (Core #0)
Clock Speed 1 2393.54 MHz (Core #1)
Storage
-------------------------------------------------------------------------
Drive 1
Device Path
Type Fixed
Name Samsung SSD 850 EVO 120GB
Capacity 111.8 GB
SMART Support Yes
Volume c:\, 111.2 GBytes (68.0 percent available)
USB Devices
-------------------------------------------------------------------------
USB Device Realtek RTL8188EU Wireless LAN 802.11n USB 2.0 Network Adapter, class=0x00, subclass=0x00, vendor=0x0BDA, product=0x8179
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1532, product=0x010D
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x046D, product=0xC534
USB Device USB Mass Storage Device, class=0x00, subclass=0x00, vendor=0x1058, product=0x10A8
Graphic APIs
-------------------------------------------------------------------------
API NVIDIA I/O
API NVIDIA NVAPI
Display Adapters
-------------------------------------------------------------------------
Display adapter 0
Name NVIDIA GeForce GTX 960
Board Manufacturer ASUSTeK Computer Inc.
Revision A1
Codename GM206
Technology 28 nm
Memory type GDDR5
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x1043)
Model ID 0x1401 (0x854D)
Performance Level 0
Core clock 135.0 MHz
Memory clock 405.0 MHz
Monitor 0
Model E2360 (LG Electronics (GoldStar))
ID GSM57E4
Manufacturing Date Week 7, Year 2011
Size 23.1 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-83 kHz
Vertical Freq. Range 56-75 Hz
Max Pixel Clock 150 MHz
Gamma Factor 2.2
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