CPU Problem (Intel)

HarukiHirosan · Feb 25, 2017

Hello,

I've recently bought intel i5 6402p for my PC. (The PC is brand new) While I was installing windows 10 from a bootable USB drive, suddenly my computer shut off. At first I tought it was a regular restart process. But after several minutes of waiting, the PC did not turn on so I had to power up the PC. PC started up again. But there was no display on my monitor and the led of the power button was not lit. I've opened the case. The Motherboard's troubleshooting light was on. It was indicating "CPU" with a red led. The fans seemed to be running just fine. But the CPU and the power button led were not running. There was no output to the monitor at all.

Please help me resolve this issue.

Thanks

PC Specs:
M.Board: MSI Mrotar B250M
GPU: MSI GTX 1050 2Gb
CPU: Intel Quad Core Skylake i5 6402p
PSU: 400W Powerboost
RAM: Corsair Value Select 8GB
Hard Drive: Toshiba 1TB HDD

Feel free to ask any questions.

maikutech · Feb 25, 2017

Remove the video card please and restart the computer after 2 minutes, tell us what happens next.
Also that is one nice looking mobo you got there.

Supahos · Feb 25, 2017

That's a nice board. And I suspect a horrid power supply. I will never understand sticking a $30 power supply in to run a computer someone expects to work well

CorsairSSC · Feb 25, 2017

HarukiHirosan :

Hello,

I've recently bought intel i5 6402p for my PC. (The PC is brand new) While I was installing windows 10 from a bootable USB drive, suddenly my computer shut off. At first I tought it was a regular restart process. But after several minutes of waiting, the PC did not turn on so I had to power up the PC. PC started up again. But there was no display on my monitor and the led of the power button was not lit. I've opened the case. The Motherboard's troubleshooting light was on. It was indicating "CPU" with a red led. The fans seemed to be running just fine. But the CPU and the power button led were not running. There was no output to the monitor at all.

Please help me resolve this issue.

Thanks

PC Specs:
M.Board: MSI Mrotar B250M
GPU: MSI GTX 1050 2Gb
CPU: Intel Quad Core Skylake i5 6402p
PSU: 400W Powerboost
RAM: Corsair Value Select 8GB
Hard Drive: Toshiba 1TB HDD

Feel free to ask any questions.

That PSU is TERRIBLE. Chances are, it's already damaged some of your parts - if you can, try a different PSU (EVGA 500B should work).

HarukiHirosan · Feb 25, 2017

Supahos :

But the power supply worked well at the beginning.

HarukiHirosan · Feb 25, 2017

Can anyone recommend good PSUs? Also I don't think that PSU is bad. Because it worked fine. And it still works fine.

HarukiHirosan · Feb 25, 2017

maikutech :

The GPU doesn't seem to have anything to do with the problem as the Ez Debug lights shows that CPU is the problem

maikutech · Feb 25, 2017

HarukiHirosan :

Whats the ez debug code error, just want to be sure before you start the rma process with intel.

HarukiHirosan · Feb 25, 2017

maikutech :

HarukiHirosan :

Whats the ez debug code error, just want to be sure before you start the rma process with intel.

I'm not quite sure. Also what is a rma process?

gdmaclew · Feb 25, 2017

Return Merchandise Authorization.
Getting permission from the manufacturer to send it back for repair/replacement under warranty.

maikutech · Feb 25, 2017

HarukiHirosan :

In short terms, every computer user/builders worse nightmare, especially when its doa on your doorsteps.
https://gethuman.com/phone-number/Intel
https://supporttickets.intel.com/ics_cx_warranty_information

Call intel and tell them your issue, if they determine the cpu is faulty, follow their instructions and mail it to them with usps 3 day shipping.

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CPU Problem (Intel)

HarukiHirosan

Reputable

maikutech

maikutech

Distinguished

Supahos

Expert

CorsairSSC

Respectable

HarukiHirosan

Reputable

HarukiHirosan

Reputable

HarukiHirosan

Reputable

maikutech

Distinguished

HarukiHirosan

Reputable

gdmaclew

Distinguished

maikutech

Distinguished

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