Issues with new GPU (return?)

Tcalandra

Prominent
Feb 27, 2017
1
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510
Hi all,

I have:
i5-4570
gigabyte Z87 -UD4H
16 GB RAM
Win 10 pro 64 bit


I purchased a MSI gaming x 1060 6 GB.

I originally got the new card because my 660ti card had failed for the second time in 2 years (I RMA the first one and it was the VRM; same issues again year later and past warranty).

After install the new card worked fine until reboot and the graphics would be corrupted in the opening window screen (safe mode drivers would work). I used DDU to uninstall all drivers. It would again work till reboot. I also tried both the x16 and the x16 (as x8) PCIe slots and the problems existed with both slots.

I then replaced my old power supply with a new seasonic prime 650 thinking it was a power supply issue (based on my old card failing).

After replacing the power supply the card worked through windows screen multiple times.

I used the included MSI kombuster program and tried the included furmark test (with the case open). It crashed after 5 minutes. When rebooting the system would clearly post but even the bios screen would not be outputted. Even after allowing the card to cool down for 30 minutes the screen was black when rebooting. Pulling the card and switching to built in graphics worked fine.

I then decided not to use furmark but try the heaven benchmark (ungine). It ran fine through 3 benchmarks (open case). I left the computer for a while and when I can back the screen was again black. On reboot the system posted but the screen stayed black even after waiting 30 minutes). I turned the computer off and came back 6 hours later and the system worked again.

Is this a GPU problem or could it be the motherboard? Replacing the power supply improved stability.

I bought the card from amazon and have 30 days but they may charge a 15% restocking fee.

Edit: GPU temperature never rose above 65 degrees C in any test.
 
Solution
My suspicion is it's your system. This is three videocards in a row that you've had problems with, I find it hard to believe you got three bad videocards in a row. Your system is the one thing they all have in common. The fact that replacing the power supply seemed to improve things also backs that idea up.

I would also test the system ram. Pull all but one stick out and run a test. Then do that for each stick, just to make sure.

edit: When you say the integrated graphics works fine, do you mean it boots to desktop or that you can run the same stress tests?
My suspicion is it's your system. This is three videocards in a row that you've had problems with, I find it hard to believe you got three bad videocards in a row. Your system is the one thing they all have in common. The fact that replacing the power supply seemed to improve things also backs that idea up.

I would also test the system ram. Pull all but one stick out and run a test. Then do that for each stick, just to make sure.

edit: When you say the integrated graphics works fine, do you mean it boots to desktop or that you can run the same stress tests?
 
Solution