( HELP FOR DUMMIES!) I need help with unknown devices on my wifi but I don't speak computer!!

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Alabarge25

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Mar 2, 2017
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I have read through your answers to other questions like mine but I am lost when I try to read your answers!! You are clearly extremely smart and I am a single mom of 4, who's daughter always helped with computer stuff but she passed away and now I'm lost!! So plz excuse my lack of knowledge! ! So, I live in a house that I live in the upstairs and another family lives below me. So when it says I have 9 devices on my wifi, I know where the devices are but I don't no what is being used. I have these devices that I don't no who or what they are..
1.) Unknown Quanta Microsystems
2.) Unknown realtek semiconductor,
Which us on there twice.
And there's Nintendo and Microsoft ,which I believe are my home computer and maybe a WWii? The devices I am aware of are my phone, 1 acer tablet, 1 memorex tablet, 1 samsung tablet, 2 rokus, 1 chromecast, and maybe a smart watch? At this time it says I have 10 devices running but I'm only on the rokus, Samsung tablet and my phone. I no the neighbors are using my wifi and I gave permission for a cpl things but I'm positive they're using way more! So now my wifi drops about once an hour! ! I don't no how to change my password for my wifi and I don't no if I can just block unwanted devices? I tried to Google the devices but that just made things worse! Is there an easy way to stop certain devices? And will that stop my wifi from dropping constantly? ? Thanks for helping me!!!
 
Solution
Barty1884
You have a few options, really.

The "unknown" devices are going to be difficult to identify 100%, unless you know the wireless module inside your devices to rule one in/out.

Suggestions:
1. Ban the unique ID for a device you don't recognize.... check to see if all your devices remain operational - if so, then it's somebody else.
2. Change your password, and don't share that new password with anybody outside of your household.

If you look on your router, you'll see an IP address of your router (commonly 192.168.15.1 but there may be variants). Enter that string of characters in your web browser & you'll be prompted by a login page.

Enter the username/password (should also be on your router*), and you can now proceed with the...
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Barty1884

Barty1884

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Apr 16, 2015
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You have a few options, really.

The "unknown" devices are going to be difficult to identify 100%, unless you know the wireless module inside your devices to rule one in/out.

Suggestions:
1. Ban the unique ID for a device you don't recognize.... check to see if all your devices remain operational - if so, then it's somebody else.
2. Change your password, and don't share that new password with anybody outside of your household.

If you look on your router, you'll see an IP address of your router (commonly 192.168.15.1 but there may be variants). Enter that string of characters in your web browser & you'll be prompted by a login page.

Enter the username/password (should also be on your router*), and you can now proceed with the options I mentioned above. Realistically, the changing password is the easiest, so I'd just run with that. Find the option & follow the prompts to change your Wifi password associated with your network (likely under 'admin' or 'wifi' or similar, it'll vary depending on the specific device).

Once you've changed that (might have to wait a minute to take effect), input the new password on all the devices you want to authorize - and again, don't give out that new password.


*If the username/password on your router is not accepted in your browser, your daughter may have changed that.
A reset of the router (unplugging for 5 mins, or using the 'reset' button physically on there) will return it to the default username/password listed on the router.
 
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