PC Won't work if GPU is installed

Skater6 · Mar 3, 2017

Today I was playing video games, where all of a sudden, my screen turned pink, but the sound was still playing. I tried rebooting, to no avail. I took out the graphics card, and the pc booted just fine off the integrated graphics. This, and the fact that the VGA LED light is red, has led me to determine that it is a problem with the GPU. I have tried reseating it, changing the power cords, and the HDMI cord, but I have gotten nothing. When I plug it in and turn it on, it still turns on, but doesn't display anything. Any help would be appreciated!

Specs:
i5-6600k
16gb 2x8 Corsair Vengeance LPX
ASUS Z-170-E MOBO
120 GB SSD
1 TB HDD
ASUS GTX 1070 Strix OC

sizzling · Mar 3, 2017

Sounds like it died, time to make a warranty claim

Jwpanz · Mar 3, 2017

Ya, I agree with Sizzling. It sounds like your card took a turn for the worst and died on you. Have you tried using a different PCI port?

Skater6 · Mar 3, 2017

sizzling :

Jwpanz :

I have tried using a different PCI port, with the same result. It's weird, as I've only had this GPU for 1 month. Any advice on what I should do next about it?

Oh, and I forgot to mention that when the PC turns on, the monitor still picks up a signal, but it is a black screen.

dudio · Mar 3, 2017

I'm wondering if a failing PSU would do the same thing.
What power supply do you have?

Jwpanz · Mar 3, 2017

Skater6 :

Since it's only a month old then you could RMA the card through the manufacturer. Check the manufacturer's website for the RMA process.

Skater6 · Mar 3, 2017

dudio :

I currently have a Corsair CX650M PSU.

dudio · Mar 3, 2017

If you look at this list, you'll see the Corsair CXm is a Tier 4 PSU... not very good.
I would try to rule out your PSU as being the issue

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html

Skater6 · Mar 3, 2017

dudio :

What should I do to test this? Also, if the problem is the PSU, could the GPU still be ok?

Jwpanz · Mar 3, 2017

You can really only check the PSU in a handful of ways. You could purchase a PSU testing tool or you could swap out the PSU with a known working one and see if your issue is fixed. Your GPU shouldn't be affected by a faulty power supply on a physical level. On a functional level you'll see things like you're seeing now. Essentially, your PSU could be sending dirty power to your GPU which makes it function improperly.

dudio · Mar 3, 2017

Most likely the GPU would be fine. What I would do is go to a computer store and grab another PSU (check the list for something decent..Seasonic and EVGA are reputable) and confirm with store if you can return if it's not the answer.

Skater6 · Mar 3, 2017

Jwpanz :

dudio :

I'll try this, though when I unplug the 8 pin, it still won't boot, despite various people saying that it should. Could that still mean a PSU issue?

Jwpanz · Mar 3, 2017

Are you saying when you unplug the 8-pin from the card and run off of on-board graphics that it still doesn't work? If that's the case then I would say your card is the problem.

Skater6 · Mar 3, 2017

I can't run off of the onboard graphics until I uninstall my graphics card from the MOBO.

Jwpanz · Mar 3, 2017

Skater6 :

Ya, I think your graphics card has gone bad.

Skater6 · Mar 3, 2017

Yeah, I tried putting the graphics card into the motherboard and it sparked... Realized I had the power supply on accidently, but that shouldn't happen, right? Could I have damaged the PCI-E slot?

Jwpanz · Mar 3, 2017

Sparking is an indicator that something bad has happened and should never happen. Does your computer still boot? At this point, just stop tinkering with it before you cause irreparable damage.

Skater6 · Mar 3, 2017

The computer still boots completely fine, it just, once, went to a screen saying something like the system was stopped to control the difference in power.

sizzling · Mar 4, 2017

I have never come across a psu causing odd colours, usually a psu fault causes stability problems. I'm am not saying it cannot be the psu but I think its more likely a gpu fault. Now worst case is the psu damaged the gpu if it started to fail, it is a low quality psu with little inbuilt protection features.

Skater6 · Mar 4, 2017

Should I look into a new PSU and an RMA?

sizzling · Mar 4, 2017

Your PSU is low end, Id replace it with something more suitable regardless of this issue. If you replace it and still have the problem the RMA the card.

MaDDD · Mar 4, 2017

RMA the Graphics card for sure. Don't rule out that the PSU could be killing your GPU though, it may be unlikely though. A friend of mine had a low tier PSU and it was endlessly killing HDDs and he couldn't think of why, I suggested he changed the poor PSU for something decent and sure enough, no more HDDs dying. From that, in my opinion. You couldn't rule out that the PSU is causing damage to other components.

Skater6 · Apr 11, 2017

UPDATE:
Thank you all for all of the support from a month ago. I have sent my graphics card back to ASUS for repairs, and I am in the process of replacing my PSU. I have one final question though. When I do get my card back, it is completely safe for me to put my newly fixed GPU back into that PCIE slot, right? Earlier when I said there was a spark due to the graphics card failing. What are the chances the slot could be fried, and if it is, would it be ok to put my graphics card in it to test?

Jwpanz · Apr 11, 2017

If a spark occurred than it may be safe to say the slot could be faulty or the spark at least caused some sort of damage. I could be wrong and your old card may be the only hardware affected. I would try and slip something cheap and that you don't care to lose in the PCIe slot to test it out.

Skater6 · Apr 12, 2017

Jwpanz :

When I reseated my GPU, I now believe that my computer may not have fully been off when I put it in. When the spark occurred, I checked the PC and it said that a problem recurred and to restart the PC. Could this spark have done any damage to the port, or could have that just been a normal response to me possibly being a bit ignorant? I will soon be buying a new PSU at my local Micro Center, and I'm looking into a second GTX 1070 to be used in SLI when the new one comes back. I could always put it in the second slot, but it is not optimal. I do not have anything cheap currently to test the slot. Do you think if I put the new GPU in the old slot, it could be damaged, if the spark was due to the PC being on? When the new one comes, I will be using both slots, so I could temporarily avoid it, but something would have to be done sooner or later to test this. I could try and see if the Micro Center can test it for me, but I'm not sure how probable it would be for them to agree to something like that.

PC Won't work if GPU is installed

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