New build trouble. Please help!

diddle283 · Mar 3, 2017

Hi guys,

I have a built maybe 20+ PCs over the years but am running into trouble with this build.

The PC is assembled, windows 10 Pro was installed and updated and all drivers were on. When I restarted the PC later I got stuck in a bsod restart loop and couldn't get out of it even following guides online.

I reinstalled windows, installed the drivers and started updating windows. As the updates were installing I went straight back to bsod loop.

I've never seen any of my builds do this, am I getting something wrong or do I have a faulty part? I've checked everything is seated correctly as well.

Any help would be much appreciated.

sorryboi · Mar 3, 2017

Try booting with one RAM stick at a time. If that doesn't work, hit F8 at PC startup. Now try the last known configuration, which will do a roll back. If that doesn't work, F8 and go in to safe mode. At last, you can try to reformat the hard drive with the OS.

diddle283 · Mar 3, 2017

sorryboi :

I have reformatted already and although it gave me access to windows, I got stuck in the loop again when installing windows updates!

sorryboi · Mar 3, 2017

Can you try going into the BIOS and tinkering with the settings, maybe starting with boot order?

maxwellmelon · Mar 3, 2017

Do you mind saying your full build? Can you try running a ram test like mem86 at all?

diddle283 · Mar 3, 2017

Build is an intel i5 6500
Gigabyte motherboard can't remember model
16gb ddr4 corsair
GTX 1050ti
250gb ssd
1 tb spin disk

At the minute I can't do anything as I'm stuck in the bsod restart loop. I can access the bios but don't have f8 as an option to enter safe mode

diddle283 · Mar 3, 2017

I've tried both sticks of ram in both slots individually and still get the same result. Ram is fine!

diddle283 · Mar 3, 2017

I seem to have tested everything I can think of. Any other suggestions?

user11464 · Mar 3, 2017

black screen of death i assume? not blue? have you reset CMOS? is the hard drive old?

diddle283 · Mar 3, 2017

user11464 :

blue screen of death.

I have reset cmos yes. all parts are brand new.

user11464 · Mar 3, 2017

hmm... i know this is a pain in the... but sometimes your windows install media can be corrupted if you downloaded the iso yourself. try redownloading it and making a fresh installer. then install the os again. be sure to doublecheck all of the options you choose go with your build at the microsoft download page. (example 32/64bit, home/pro ect.

user11464 · Mar 3, 2017

or before you try that, there is usually a setting in the bios for enabling/disabling windows 7 or windows 8.1/10 support. these options do nothing for me but mess stuff up when i enable windows 10 though, so you can give it a try, and if it bugs your system, just reset cmos again

adiec · Mar 3, 2017

what does the bsod tell you? usually at the very end of the bsod you'll see xxxx_xxxx_xxxx (the x are usually replaced with words)

also when do you get the BSOD . usually it will give it you twice and then tell you windows couldn't start and give you the option to troubleshoot .

diddle283 · Mar 3, 2017

I'll give it a try. I had an official windows 10 disk so I doubt it is corrupted (you never know though so I will download a fresh copy). Appreciate you taking the time to help.

diddle283 · Mar 3, 2017

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED is the current message

It does give me the option to repair after a few restarts but it tells me windows could t fix the problem after about 10 minutes.

adiec · Mar 3, 2017

diddle283 :

when you install windows and it gives you the option to connect to the internet,, skip that part so it cannot connect to do windows updates. that way if it still happens you can rule out it being an update.. or if windows works fine and you don't get bsod you can rule in the update as perhaps the problem.

adiec · Mar 3, 2017

diddle283 :

does it give you a filename in brackets ?

user11464 · Mar 3, 2017

read this?
https://msdn.microsoft.com/en-us/library/windows/hardware/ff559239(v=vs.85).aspx

diddle283 · Mar 3, 2017

The PC worked fine both times. The first time it started looping was after all updates and drivers were installed. The second was as I was updating windows (which required a restart and couldn't get back in).

diddle283 · Mar 3, 2017

It doesn't give a file name in brackets no. Just the message I posted and nothing after

adiec · Mar 3, 2017

diddle283 :

http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

let us know if you can enter safe mode

adiec · Mar 3, 2017

have you got any usb devices connected apart from mouse and keyboard ?

New build trouble. Please help!

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