WD My Passport Ultra 1TB not detected on Windows 10

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Merry_k

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Mar 6, 2017
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I've been using my WD Passport for like over a year now and 2 days ago while I was transferring files from my hard disk to another hard disk, an error message showed up that the files can't be copied and so I cancelled the transfer, ejected my hard disk and thought I'd try again. However, the next time I plugged in my hard disk, it wouldn't show up on my laptop file explorer. I tried using a different laptop, different cable, different ports. Didn't work. Tried uninstalling the WD software and USB drivers and re-installing them but it still doesn't work. Tried updating softwares to no avail. Tried troubleshooting but it says it can't identify the problem. The drive shows up on my Device Manager and Devices and Printers and everywhere it says "device is working properly". In Computer Management, my disk is shown as Disk 1 unknown not initialised, and when I try to initialise it (MBR and GPT) it gives me an error message (The request failed due to a fatal device hardware error). I even tried disabling the USB selective suspend setting. Whenever the drive is plugged in, my laptop makes that beep of a device being detected and my hard disk kind of hums like it used to when I was using it previously, occasionally there are some clicking noises but still the drive doesn't detect. I'm using Windows 10 and I have a lot of important information on the disk. Please help!
 
Solution
lfkfkfkffs
Download http://crystalmark.info/software/CrystalDiskInfo/index-e.html and see if it tells you the health status of the drive. If it tells you that the hard drive is failing then it's the disk itself. Sometimes though, it can be the enclosure itself that fails. But the clicking sound could mean advanced data recovery from a lab might be needed. If crystal disk doesn't find anything, I would take it to a repair shop that can test the drive more properly, and send it off to a data recovery lab if needed.
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lfkfkfkffs

lfkfkfkffs

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Apr 2, 2014
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Download http://crystalmark.info/software/CrystalDiskInfo/index-e.html and see if it tells you the health status of the drive. If it tells you that the hard drive is failing then it's the disk itself. Sometimes though, it can be the enclosure itself that fails. But the clicking sound could mean advanced data recovery from a lab might be needed. If crystal disk doesn't find anything, I would take it to a repair shop that can test the drive more properly, and send it off to a data recovery lab if needed.
 
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