Gigabyte b150m-d3h ram slot problem

Hi,
I have a typical problem problem relating to the ram slots in the motherboard. If i connect my ram to any slots in the memory channel B, the pc doesnt post, especially ddr4_1 . Thinking it might be a problem with other components i ended up changing all the other components, even testing with a new processor (Intel pentium G4560) but still the same issue persist. After searching a lot of forums , especially toms hardware , i got to know to know it doesnt matter which slot i install a single ram stick to. I have 2 corsair 8 gb 2400 ram. i tried one ram stick to th ddr4_1 and ddr4_2 2 slots which according to gigabyte manual is memory channel B, the pc wont post.... installing the ram to memory channel A, i.e, ddr4_3 and ddr4_4, the PC boots up fine and even dual channel is properly enabled. I even replaced my psu with corsair rm650x, bought a new seagate hard disk drive and even tried a new ram which is Hyperx 2133 mhz (HX421C14FB2/8) to no avail. The reason is i want to use all the 4 slots but Memory channel B always causes issues. So i messaged gigabyte asking for a replacement and the response was rather strange...

Answer:
refer to our website spec. our B150 MB do not guarantee 2400 memory or you can refer to our DDR support list.

Thanks

GIGABYTE

I again posted a question mentioning that I tried it with hyperx fury 2133 mhz 8 GB (HX421C14FB2/8) but the same problem occurs.

I didnt get any feedback, its been close to 24 hours.

So my question is that, am i missing something here? cant i attach a single ram stick to any of the ram slots i wish? And why is gigabyte customer service not responding to my particular situation but rather pointing out to the ram, which although worked on memory channel A, giving me 2400 MHz speed, and isnt the hyperx fury their listed QVL ram?
My specs:
Product Name: GA-B150M-D3H (1.0)
BIOS Ver: F21
Brand: MSI
Model: MSI GTX 1060 6gb
Model: Intel core i5 6600
Operating System: Win 10 64-bit
Brand: Corsair 2400 mhz {CMK8GX4M1A2400C16} / hyper x 2133mhz (HX421C14FB2/8)
Size: 16 (2x8) GB
Power Supply: 500 cooler master/ corsair rm 650x

Sry, for the long question, (hope you guys understand my situation) and this is my first question which i have posted on toms hardware(i signed up today). Thank you.
 
Solution


Yeah, cos KabyLake supports 2400 natively. Though I'm bit surprised it worked on B150. Probably BIOS update did that. Good to know. :)

Well, you know how it is with manufacturer's support. They just looked at the attached specs, found out 2400 MHz memory mentioned, and didn't read any further, just replied what they did. You are obviously in full right to demand replacement.
By the way, it is impossible to gain 2400 MHz speed on B150 board. 2133 is the max without overclocking.
 
When i tested with Intel pentium G4560 which is 7th generation processor, i did get 2400 mhz without even selecting xmp in the bios... and on the gigabyte support, i have no idea on what to do as their answers are not even to the point. Its like if i am coeliac i shouldnt even touch wheat...
 
And oh my gigabyte bios version is F21, which supports 7th generation processor. As i never had to replace a computer part since 2003(my first pc), i am confused here. shouldn't a manufacturer replace a motherboard if a ram slot is faulty or should it have to be something major. Seeing gigabyte's reply, i am in the blue here.
 


Yeah, cos KabyLake supports 2400 natively. Though I'm bit surprised it worked on B150. Probably BIOS update did that. Good to know. :)



Well, it is major. You can't use half of ram slots. It's like your board working only at 50%. But even with something as trivial as non working USB port, they still should replace it.
 
Solution

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