Keep getting Blue Screens

Toggle sidebar Toggle sidebar
H

HJcore

Reputable
Dec 26, 2015
4
0
4,510
I just recently purchased an Xfx Radeon Rx 480 8GB DDR5 and I keep getting blue screens, buts it's not like the traditional blue screen.. it doesn't give me any error numbers or anything it just pops up blue on both of my screens and it only seems to happen when I play more intensive Games like Rainbow Six Siege and Total War Rome 2 and not when I'm just casually surfing the web. Whenever it freezes I have to hard boot the computer. I suspect the psu being the culprit but I'm testing the RAM right now with Memtest86. Please help!

My specs are:
i5-6600k at ~4.3 GHz
Radeon Rx 480
1 Tb hard drive
225 Gb ssd
2 x 4 gb of ram
Psu 600w Bronze rated
 
Solution
XFX_Support
Hello,

Thank you for contacting us about your issue. My name is Mark at XFX, I will be helping resolve this issue today.

Tutorial for proper driver installation.

1-Load windows with only your primary graphics card plugged in.
2-Disable any and ALL anti-virus/malware protection.
3-Download and Run the latest drivers from AMD.com (Omega drivers do not have Uninstall built in, you have to do it through add/remove, which is okay)
3.5. AMD now has a nice Uninstall tool which should work as a better alternative- http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
4-Choose to Uninstall/express (may not be available in newest version, download an older version) the existing drivers, and AMD folder
5-Restart the...
Sort by date Sort by votes
XFX_Support

XFX_Support

Distinguished
Aug 11, 2014
368
0
19,360
Hello,

Thank you for contacting us about your issue. My name is Mark at XFX, I will be helping resolve this issue today.

Tutorial for proper driver installation.

1-Load windows with only your primary graphics card plugged in.
2-Disable any and ALL anti-virus/malware protection.
3-Download and Run the latest drivers from AMD.com (Omega drivers do not have Uninstall built in, you have to do it through add/remove, which is okay)
3.5. AMD now has a nice Uninstall tool which should work as a better alternative- http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
4-Choose to Uninstall/express (may not be available in newest version, download an older version) the existing drivers, and AMD folder
5-Restart the computer.
6-Disable any and ALL anti-virus/malware protection.
7-Run the latest drivers from AMD.com
8-Choose to Install/Express the drivers
9-Restart. Confirm settings are working in windows.
10-Shutdown and add 2nd/3rd cards for Xfire.
11-Respond to this ticket if you have any further questions
** If you have nvidia drivers on your computer, you might need to run the Uninstall feature of Nvidias driver as well.

If you want to send it in for warranty testing, please make a ticket at xfxsupport.com

Mark at XFX
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom