High ping, no solution found

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TomKark

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Mar 11, 2017
3
0
510
I have a high ping that is always between 300-400 and sometimes it goes up to 1000+ and then my internet crashes and it goes down back to 300-400, sometimes there are rare times when it is 90ms but it is for maybe an half hour, i am using a cable and i have a gaming pc, i'm sure it isn't the pc hardware because it is a kind of a new pc, and my previous pc had the same problem, and if you need this information it is in all games, so the server location doesn't matter


UPDATE: I've checked another pc in this household, and and ping is the same
 
Solution
Nonpossible
If you have a router and modem, unhook your router and directly connect to the modem to troubleshoot. Power cycle the modem and directly connect to a Desktop or Laptop. Then check Speedtest.net or something to verify what speeds you're getting. This will ensure there are no other users in your household downloading or soaking up bandwidth.
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nmb255

nmb255

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Aug 27, 2011
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There are three possible reasons, from what you have shared.

1. Your ISP has a problem. Such as poor capacity vs demand
2. Your Line has a problem. Maybe too far from the exchange, maybe damage or water logged.
3. You have concurrent usage taking place. Like large downloads, IPTV, Video Streams at the same time your playing games.

For #1 - call your ISP and ask them about the problem, same with #2 though you might need to call the telecoms company also/instead.

For #3 - Check and stop any downloads [you can do that as a test of course to try to isolate the issue]. You can get a router which provides a QOS and then use that to priortise gaming traffic if concurrent usage is the problem. [You can also use network limiting applications on the clients to throttle capacity also]

 
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TomKark

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Mar 11, 2017
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And why does my internet always crash?

 
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itslockdown

itslockdown

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Mar 13, 2016
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10,560
What type of internet do you have? Is your modem and router compatible with your network type/speeds that you are receiving? (Fiber needs a fiber modem, cable needs a cable modem, etc.) If you are in a very remote location this could also be the cause.

I agree with NMB225, you should get your ISP involved as they can typically check these things much easier, and often this is something that can only be cleared by the ISP if your hardware is all compatible.
 
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TomKark

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Mar 11, 2017
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the internet "crashes" completley everywhere, it disconnects unexpectedly for a few seconds and connects automatically
 
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Nonpossible

Nonpossible

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Jan 3, 2015
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If it is one of those "all-in-one" wifi/router/modem combo, I have seen they are generally unreliable and will disconnect throughout the day. What kind of modem do you have?
 
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nmb255

nmb255

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Aug 27, 2011
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If you've ruled out problems on your side of the router. Contact your ISP. The line dropping coupled with your high pings indicate a fault somewhere between your house and the exchange.

Use a site like speedtest.net to take some samples that can show you have a problem.
 
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Nonpossible

Nonpossible

Distinguished
Jan 3, 2015
467
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18,960
If you have a router and modem, unhook your router and directly connect to the modem to troubleshoot. Power cycle the modem and directly connect to a Desktop or Laptop. Then check Speedtest.net or something to verify what speeds you're getting. This will ensure there are no other users in your household downloading or soaking up bandwidth.
 
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