Got a new Sapphire RX 480 8GB and it crashes my PC while gaming.

Joaco_Leon

Commendable
Sep 4, 2016
15
0
1,510
Hi everyone!

So my RX 480 arrived 2 days ago, i had installed Windows 10 a week ago so i just installed the latest Beta drivers and played H1Z1: King of the Kill (which is an horribly optimized game with serious memory leak issues) for a couple of hours.

It ran fine for the most part but then the screen went black, i could still hear the game sounds for a couple of seconds then nothing. I had to force restart the PC and immediately upon restarting the GPU fans would spin at 100% for 4 seconds then back to normal. In 8 hours it happened 3 times, 2 times in a 15 minutes time span and one time a couple of hours later.
________________________________________

These are my specs:



  • Intel Core I5 6500 3.2 Ghz
    MSI H110M PRO-VH
    8 GB DDR4 2400 Mhz Kingston HyperX Fury
    Sapphire RX 480 8 GB Nitro OC
    Sandisk Ultra II 240 GB SSD (Windows 10 Pro 64-bit and games installed here)
    WD Caviar Blue 1 TB 7200RPM HDD
    NZXT Hale82 V2 550w Bronze PSU
    Deepcool Dukase V2 Case
________________________________________

Im using an old 23 inches monitor that only DVI-I and VGA inputs, i couldnt find a DVI-D to DVI-D cable so i connected it to the GPU using an HDMI to DVI-D cable. Could that be an issue?

After the first 3 crashes i removed the drivers using DDU and installed the latest stable ones. It only crashed once in 8 hours but still, it worries me.

Windows shows 4 critical events in Event Log, one for each crash. All of them are labeled 'Kernel-Power 41'. No idea what that is but i read that its not necessarily a power related issue.

Temps are fine, at least GPU and CPU. I ran Userbenchmark's benchmark 5 times, one time it said that the SSD was underperforming. 2 times that the RAM was underperforming, and it was always the weakest point of my build, performing below the average in every benchmark.

________________________________________

How can i pinpoint the issue?
How can i be sure that theres nothing wrong with the GPU?
Could it be because of the HDMI to DVI-D cable connected to my monitor's DVI-I input?
Could it be the PSU overheating?
Could it be lack of RAM?
I noticed that the SSD isnt performing as it used to a couple of months ago, could it be it?


________________________________________

The first thing im going to do is play another game for several hours to see if the problem is exclusive of King of the Kill. Maybe move the game to the HDD and see what happens? Im kinda lost here as to how to detect whats wrong, especially given that if i use something like MSI Afterburner to monitor my components the data gets lost when the PC crashes.

Thanks in advance and i apologize for the wall of text.

 
Solution
Do what the guy above says. The problem can't be from the adapter. Get a new PSU, Corsair/CM. Plus see if the 12V+ rail is ok. You can search on the web on how to do it. Also see it the connectors are firmly connected into the x8 pin PCI-E connector and see in the Radeon Crimson if you have GPU power control; If so, max it out so the GPU gets a bit more than enough to work. Hope I helped! [EDIT] Also, if the problem persists, contact Sapphire through e-mail or ask for a RMA. The card can be faulty. Plus if it still continues after that, get another RX480 from any other brand! As I said above, hope I helped. Best wishes!

Nope


Only testing GPU in other comp can make you sure.
Nope. You would get no display at all if that would be issue.
Could be, or even more likely it could be simply failing to deliver enough power.
Nope. Lack of ram can make game slow or stutter, but not hard freeze.
Again not really, unless your SSD is failing altogether. But you can easily check that out running disk-checking software.


Yes, checking if problem replicates in other games is the first thing to do. For all you know now, it just could be a game problem. Moving it to HDD is not really necessary, again unless your SSD is failing.
 

Joaco_Leon

Commendable
Sep 4, 2016
15
0
1,510


I see. Well, ill try to do the best i can on my own cause finding someone willing to borrow a PSU or a PC to test my GPU wont be easy.

Ive been on AMD's reddit page and im glad im not the only one having this issue with the RX 480 but at the same time is kinda scary how many we are and the lack of solutions.
 

Joaco_Leon

Commendable
Sep 4, 2016
15
0
1,510
MERGED QUESTION
Question from Joaco_Leon : "Can my PC crash because my NZXT Hale82 V2 550W cant handle my RX 480 8GB on OC mode?"

Hey everyone. A couple of days ago i posted describing how my PC was randomly crashing while gaming, showing a black screen and forcing me to hard reset it.

After trying pretty much everything i could, i followed someones advice and changed Windows power profile to 'High Performance'. I also switched the GPU to Silent mode which has stock speeds and forced a custom fan curve to keep it under 70°C and i was able to play for 8 hours without any problems, it even feels more stable, smooth and the coil whine is gone.

Ive been told that my PSU isnt as good as i thought it was, could it be that it cant handle my GPU when its on OC mode? I kept an eye on the power draw during those 8 hours and it had lots of 160-165W spikes but the average for 1 hour of gaming was 75W @ stock speeds. I bet is much higher when OCed.

What you guys think?
 

IHateSmurfs

Prominent
Mar 10, 2017
149
0
760
NZXT, NOX AND KROM PSUs suck. Get a Corsair or CM PSU. much better. Also some people report strange things with the Sapphire's RX480, like crashes, BSOD's and bootloops. Get and RMA. If it doesn't work get a MSI or Gigabyte RX.
 

veldrane2

Reputable
Dec 8, 2015
89
2
4,665


Hi

Not sure if it will have any effect on your problem, but since you're getting sound stutters or hangs during crashes, disable the AMD HD Audio, which most likely got installed with the AMD driver suite. I had an issue with this, had multiple HD Audio devices going at it.

Might help
 

IHateSmurfs

Prominent
Mar 10, 2017
149
0
760
Do what the guy above says. The problem can't be from the adapter. Get a new PSU, Corsair/CM. Plus see if the 12V+ rail is ok. You can search on the web on how to do it. Also see it the connectors are firmly connected into the x8 pin PCI-E connector and see in the Radeon Crimson if you have GPU power control; If so, max it out so the GPU gets a bit more than enough to work. Hope I helped! [EDIT] Also, if the problem persists, contact Sapphire through e-mail or ask for a RMA. The card can be faulty. Plus if it still continues after that, get another RX480 from any other brand! As I said above, hope I helped. Best wishes!
 
Solution

aimlessytt

Prominent
Jan 4, 2018
15
0
520
Don't know of you've solved this yet but if you haven't here's another solution. Try using a DVI cable if you have an output on your graphics card. If you don't try using Display port I have the same problem with the Saphirre Nitro Rx 480 and using the DVI works.
 

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