PC shuts down with graphically-intense game

Steve-1989

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Apr 5, 2015
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A mystery for computer-savvy, good Samaritans:

I'm playing a graphically-intense racing game online, and all of a sudden my PC shuts down completely, then restarts after a second or two. Doesn't matter if it's cool in my room, nor if there's a grid of 25 people or just another person besides me. It happens randomly, but more frequently lately.

The funny thing is that when benchmarking the game, if I upscale it to 4k with DSR, and limit fps to 60, then it will deliver 60 fps easy, however the PC will shut down within 20 seconds.

If I do the same test locked at 60 fps, but only doing 1440p DSR, then this could take up to an hour to happen.

Specs:

MOBO: GIGABYTE GA-Z97-D3H
CPU: i7-4790k (stock)
GPU: Gigabyte G1 Gaming GTX 970 (stock)
CPU cooler: Hyper 212 evo
RAM: CORSAIR 16GB Vengeance LP DDR3 1600MHz CL9
CASE: FRACTAL DESIGN Define R5
PSU: SEASONIC G Series 550w
OS: Win 8.1 Pro 64-bit

edit: wanted to check the temp and ran a 4k benchmark. It ran stable with ~70 fps. I waited out until I could hear the fans blowing loudly, and after that happened, I pressed Escape to get back to the main menu. As soon as I pressed Escape the computer shut down.
 

Steve-1989

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Apr 5, 2015
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I ran Prime95. My CPU would not go higher than 50 Celcius at 100%. It's fine.

I ran Furmark @1920x1200, no AA, everything left at default. I've let it run up to ~15 000 frames after seeing that the temp won't go higher than 75 Celcius. I was relieved...... until I wanted to exit Furmark by pressing Escape, and then the computer shut down.
 
My first thought would be a bad PSU. I know you've got a good make of PSU and 550W should be (just) enough, however even the best PSUs can fail. The common symptom of a bad PSU is sudden system shutdown when under full load, which is what you've got.

Can I say for certain that it is your PSU? No I can't, but it does fit the symptoms.
 

braddas

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Mar 24, 2017
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510


i'm having similar issues with a similar setup, i have a nvidia 980ti and an asus z97-A motherboard.
playing battlefield 1 with settings set to pretty much ultra the game runs fine but play civ 6 for 20 mins and my pc shuts down. i played the for honour beta and just going to the settings for graphics made my pc shut down but if i stress test my computer with 3dmark everything comes up fine. i've since stress tested my cpu and my ram and nothing happens. temperatures never go high enough to cause a shut down and even when shutting down in game, the logs never showed any spikes in temperature or voltage. the only thing i cant really test is my psu which is a Corsair CX750, which should be ample power right?

the only time my pc shuts down is during games but not even graphically intense ones, civ 6 i s pretty but its no battlefield 1 in terms of on screen madness.
am i going to have to try a new psu just to see if thats the problem or is there something else that i can try?
 

Steve-1989

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Apr 5, 2015
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Update: as time went on, the problem stayed, sometimes it vanished for a week or two. Things started to get out of hand back in May; when I opened up Mozilla, the PC would restart. No warning message, no information left in task scheduler. Nothing.

On the day a restart happened, the frequency of further restarts were extremely high. The first restart happened completely random. So we called a tech-guy out, and ironically the computer wasn't doing restarts then. But there is an absolute way to make it restart by running Furmark and opening up a Youtube video. It's guaranteed.

I cannot afford to be without my PC because I need it for work. Two weeks ago it became unusuable as it started restarting every-, every other minute. I took it to the local service, and got it back today. The guys told me that it was the GPU. They ran some kind of enthusiast-level test on the GPU (something that usually takes 4-6 hours at least), and it only lasted 30 minutes. Temperature changed with every minute until it topped out at 81 Celcius, and the computer restarted. They told me that the GPU, and the PCI slot (where the GPU resides) get extremely hot for some reason. They took out the GPU, and the computer was working flawlessly. Told me to send in the GTX 970 for an RMA, meanwhile the onboard Intel graphics card will do.

So I brought my PC home, took out the Geforce, enabled onboard graphics and it was working fine.............for an hour. Then it restarted. Then worked for another 15 minutes, then restarted and restarted after another.....

I tried so hard to isolate the problem. :( I'd have to send the whole computer back to the capital city (where I purchased it from), and they would sit on it for at least a month. Even two weeks out would cost me my job. Of course, I should have thought of a backup PC first, but it's too late for that. I haven't worked in 2 weeks already.

Lastly, I talked to our IT guy and he recommended that I take the side panel off, and put a huge fan next to it, directly aimed at the interior of the PC. So I did that, and it's been an hour. I've opened up Firefox and had 10x more tabs open than I usually do, and had several youtube videos running, Skype, Photoshop etc. it's been working flawlessly. One odd thing I noticed with video play (such as Youtube), that the video is now silky smooth. Like it always had some kind of micro stutter, but hard to notice if you're not used to smooth playback. Such stuttering (but in a more aggressive way) was also present the moment I bought the computer and played CS:Go. I don't play anymore so I can't tell if that changed with the "extra cooling".

The computer is not overclocked. I actually had to disable Turbo right at the start, because it raised my temps to 100 Celcius. When I mentioned this to the service guy, he was like "well, yeah... what did you expect from a Hyper 212? You would at least need a Noctua for an i7"...

Another new information I could provide is that my RAM is not on the supported list. It supports Corsair CML8 and CMZ, but mine is "CORSAIR 16GB Vengeance LP DDR3 1600MHz CL9 CML16GX3M2A1600C9". BIOS shows 1333 Mhz, but the Corsair box says 1600 Mhz. Our IT guy said this shouldn't be the source of the problem.

So now I'm sitting with a big a** fan next to me, set on high, making me freeze to death, but keeping the computer stable. Even if the fan wasn't on, my CPU wouldn't go above 60 Celcius with stress testing. I don't know what causes the problem anymore. This is one random, mysterious nightmare. If anyone have heard of such thing before, and could help isolate the problem, then I would be forever grateful!

edit: I mean I get the part that my PC may not be cooled optimally, but having a fan the size of a tire running all day is not an option for me. Forgot to add that the guys in the service tried putting a side fan on the case for cooling, and it didn't even touch it. Same heat. I really don't want to do water cooling for a stock PC with such a highly regarded case such as the R5. The problem has to be isolated.
 

Steve-1989

Reputable
Apr 5, 2015
10
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4,510
Just wanted to update everyone that this long-winded goose chase finally came to an end. The problem was with the PSU. So now I'm on a hunt for a new "reliable" PSU. The PCI slot on the motherboard (of the GPU) was discolored because it overheated so badly and so on (things that I'll have to live with and cannot get replaced with the shop).
One thing is sure. I've had PSU failures in the past, but non of them produced such sneaky symptoms as the current one.... leading people to believe other things were at fault starting from GPU to RAM to CPU to lack of air flow etc. I'll never buy Seasonic ever again nor shop from the same store.
 

Steve-1989

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Apr 5, 2015
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Just a little update: my PC has been sitting in the service for OVER a month now. The guys who put my PC together admittedly applied crappy thermal paste on to the CPU socket from the very beginning, so they reapplied a higher quality Coolermaster one as I kept demanding the Turbo mystery to be checked, and according to them, the CPU now functions as it was meant to be (TURBO mode works without reaching 100 Celcius).

They diagnosed the issue (faulty PSU) the first week, and sent it back to the manufacturer the same week. Like I said, my PC has been sitting there for over a month now. Decided to contact Seasonic earlier this week, and demanded answers regarding the whereabouts-, and status of my PSU. No answer. Nada. Before you say anything, yes, I was polite and thorough.

Elbert, I'll grab the EVGA next week because my career depends on getting back a fully functional and speedy computer. No more Seasonic nor any associates with the bunch (such as Corsair).

As a side note: I didn't get why people went with building their PC-s themselves......because e.g. applying thermal paste the wrong way could make or break things, and it's best to leave it to a "professional". It took me quite a while to understand. My professionals were a joke. Wish I knew more about this back then. As soon as I get my computer back, the first thing I'll do will be to develop my PC building skills to an expert level, and never buy a complete PC again. I'm pissed off.... can you tell? This has been a complete nightmare. So upset with myself for chickening out on building everything my own.
 
Being a pro PC builder is pretty easy. Just be ready to retry things until you get it right. Here is a simple guide to putting one together.
http://www.tomshardware.com/forum/274745-31-step-step-guide-building

Put an extra fan on that CM212 in push/pull. This are get a very highend cooler. This one cost a good deal but its the very best air cooler. Your case can handle a 180mm cooler so its got enough room for the larger cooler.
PCPartPicker part list / Price breakdown by merchant

CPU Cooler: Noctua - NH-D15S 82.5 CFM CPU Cooler ($78.35 @ Newegg)
Total: $78.35
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2017-07-23 13:17 EDT-0400
 
Yeah, it's not hard to build your own PC now days. Once you work out what parts you want, and there are plenty of people in this forum who are always suggesting builds for others, the putting together can be learnt by watching many of the great YouTube videos on the topic.