Does anyone have any sort of idea of whats wrong with my net

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brokenport49

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Jul 11, 2014
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So for the past 4 days my internet has been trash its been dropping out,laggy and extremely low i mean like download speeds of only 60bytes. My net company is Spintel and for the past 7 years iv been with them its been fine but in the past 4 days my net has crashed 40+ Times. Yesterday i was browsing the net and out of no where i spiked to 75% packet loss and 900 ping. For the past 4 days when browsing the net im on an average ping of 200-1200 iv checked all my cables and did the usual stuff like restart and gone through all my router settings in the administration panel and i cant see anything out of place there is also NBN construction not to far from my house just wanted to mention it incase that could be stuffing my net over So do you guys have any idea on what could be wrong
 
Solution
L
you could try pathping 8.8.8.8
which is combination of tracert and ping on each step, it usually takes a bit of time but it should show which step along the way is a problem.
It pings each step along the way 100 times and tells which step along the way starts to cause problems.
In your case, anything above hop number 1 (your router) is ISP's problem

The problem could appear as out of normal ping response time (like over 1000 in your example) or lost packets, either way as long as it is after your router/modem, it is pretty much ISP problem.
Code: 
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           My...
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brokenport49

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Jul 11, 2014
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yes i did try to contact them and there reply was sorry your problem is to advanced for our tech team and hung up
 
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bill001g

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Aug 9, 2012
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The testing is fairly straight forward. You run ping to your router. This will show if it something inside you house like your pc or router. You run tracert to some ip like 8.8.8.8 If you get lucky it will show the hop it has issues. Otherwise ping the second hop which should be the ISP office.

What you want is to be able to show the ISP there is no issue in your house but problems between your house and their office which they need to fix
 
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captaincharisma

captaincharisma

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Oct 13, 2004
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if that is their response time to change your ISP lol

 
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brokenport49

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Jul 11, 2014
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what would a hop with an issue look like?
 
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brokenport49

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Jul 11, 2014
9
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4,510

so this is what happened when i pinged my Isp at the time Facebook was refreshing
https://gyazo.com/d16589db1f05cde80ff1e3b1dfb871ed
but if nothing is running at all and i ping it its at about 141-147 ping
 
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little_me

Splendid
May 9, 2015
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21,740
you could try pathping 8.8.8.8
which is combination of tracert and ping on each step, it usually takes a bit of time but it should show which step along the way is a problem.
It pings each step along the way 100 times and tells which step along the way starts to cause problems.
In your case, anything above hop number 1 (your router) is ISP's problem

The problem could appear as out of normal ping response time (like over 1000 in your example) or lost packets, either way as long as it is after your router/modem, it is pretty much ISP problem.
Code: 
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           My computer [IP address]
                                0/ 100 =  0%   |
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  My router
                                0/ 100 =  0%   |
  2   13ms     0/ 100 =  0%     0/ 100 =  0%  First ISP toy
                                0/ 100 =  0%   |
  3   20ms     0/ 100 =  0%     0/ 100 =  0%  Probably another ISP toy
                                0/ 100 =  0%   |
  4   14ms     0/ 100 =  0%     0/ 100 =  0%  This is often general Internet backbones already
                                0/ 100 =  0%   |
  5   20ms     0/ 100 =  0%     0/ 100 =  0%  More internet things
                                0/ 100 =  0%   |
  6   20ms     0/ 100 =  0%     0/ 100 =  0%  More internet things
                                0/ 100 =  0%   |
  7   20ms     0/ 100 =  0%     0/ 100 =  0%  More internet things
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  Step that for some reason didn't want to answer to pings, 100% packet loss, no big deal though since next step does answer
                                0/ 100 =  0%   |
  9   19ms     0/ 100 =  0%     0/ 100 =  0%  google-public-dns-a.google.com [8.8.8.8]
 
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