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New pc isn't performing as well as it should

So, I'm completely new to pc gaming and I bought my first prebuilt pc from chillblast last week. it came yesterday, everything was fine until I bought overwatch and opened it. On the lowest settings I only get 20-30 fps, sometimes even lower. I ran fps testers and got low scores. According to my specs I should be doing A LOT better, they aren't amazing but they aren't terrible.
I would greatly appreciate help as I am very concerned.
Specs,

Processor

• Intel Pentium G4560 "Kaby Lake" CPU, 2 Cores, 4 Threads, 3.5GHz
• 3MB L3 Cache

CPU Cooler

• Intel Stock Cooler

Motherboard

• ASUS H110M-A/M.2 Motherboard

Memory

• 8GB DDR4 2133MHz
• Configuration 1 x 8GB
• 2 x DIMM Slot

Hard Drive

• Seagate 1TB SSHD

Optical Drive

• None

Software

• Operating System: Windows 10 Home 64bit

Display

• Monitor not Included

Graphics

• NVIDIA GeForce GTX 1050 Ti 4GB Graphics Card

Audio

• Onboard High Definition Audio

Input Devices

• Keyboard and Mouse not Included

Networking

• LAN: 10/100/1000 Gigabit Ethernet

Power Supply

• Aerocool 80 PLUS 500W PSU

Dimensions

• Width 208mm
• Depth 366mm
• Height 412mm

Interfaces

• 3 x USB 3.0
• 5 x USB 2.0
• 1 x RJ45 LAN Port
• 1 x DVI Port
• 1 x HDMI Port
• 1 x DisplayPort
• 2 x PS/2
• 3 x Audio Jack

Expansion

• 1 x PCIe x1 Slot
• 3 x SATA ports
7 answers Last reply Best Answer
More about performing
  1. Did you plug the video cable into the motherboard or the gpu?

    And also since it's so new, contact the company you bought it from's support.
  2. See if the hdmi or other display cable is connected to your graphics card rather than your onboard graphics. Update your drivers. See if it helps.
  3. James Mason said:
    Did you plug the video cable into the motherboard or the gpu?

    And also since it's so new, contact the company you bought it from's support.
    I think thats the issue but whenever I plug my hdmi Into my gpu nothing displays, any ideas on how to get the display up?
  4. Harsh_11 said:
    See if the hdmi or other display cable is connected to your graphics card rather than your onboard graphics. Update your drivers. See if it helps.
    When I plug my hdmi into the gpu nothing displays, all drivers are updated but I think the hdmi issue is the problem, btw I have tried two hdmi's
  5. Best answer
    Chris call chillblast and see what they can advise. The quicker you inform them upon delivery the better. Might be something very minor and if you are not familiar with most configurations I wouldn't play with them unless chillblast informs otherwise.

    Some safe options:

    Check to see if your NVIDIA app is showing any pending updates. Maybe hook up to their website and locate the driver and compare the version you currently have installed.

    Check your device manager to see if the GPU is listed. right click start > run > enter "devmgmt.msc" > display adapters. There should be 2 listed, the onboard mobo adapter and your GPU.

    At the same time run chillblast an email (written record) explaining the problem and call them too!!
  6. saas1980 said:
    Chris call chillblast and see what they can advise. The quicker you inform them upon delivery the better. Might be something very minor and if you are not familiar with most configurations I wouldn't play with them unless chillblast informs otherwise.

    Some safe options:

    Check to see if your NVIDIA app is showing any pending updates. Maybe hook up to their website and locate the driver and compare the version you currently have installed.

    Check your device manager to see if the GPU is listed. right click start > run > enter "devmgmt.msc" > display adapters. There should be 2 listed, the onboard mobo adapter and your GPU.

    At the same time run chillblast an email (written record) explaining the problem and call them too!!
  7. Ok, thanks very much for the help!
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