Random crashes while gaming on new pc.

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LemurWithAFemur

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Jul 31, 2015
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I just built a new pc, and when gaming it will crash randomly. No error message, it just freezes for a second, then a black screen. The black screen will last forever, and the computer is still running. I have to restart the computer manually from the case to get back in to the pc. Any help would be greatly appreciated. Thanks!

Specs:
Ryzen 1700 w/ stock cooler @3.9 ghz @ 1.3v
RX 480 4GB
1x8GB ram (16GB kit coming on tuesday)
120gb SSD
1TB HDD
Phanteks Eclipse p400 case
EVGA 450W BT PSU
 
Solution
KiL3MaNjAr0W
yes most likely its an issue with windows a lot i've read is "ghost battery" hidden power options for a laptop affecting the power and causing issues.... though it could be a hardware issue too hence the memtest and cpu test. if they check out good Id be comfortable saying windows why i dont bother worrying about it when it happens to me because all my memtests, cpu diags, etc have come back good soi i think it's the os efin with me
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KiL3MaNjAr0W

KiL3MaNjAr0W

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Sep 27, 2016
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please go into your event viewer under event viewer local and then maximize the window under the critical tab in the center there should be an entry please tell us what you are being told there along with copy and pasting the xml info into your response
 
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LemurWithAFemur

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Jul 31, 2015
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Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/19/2017 11:35:49 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-N67IDO6
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>4</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2017-03-19T18:35:49.040171200Z" />
<EventRecordID>1287</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-N67IDO6</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>
</Event>
 
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LemurWithAFemur

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Jul 31, 2015
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is that what you wanted?
 
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KiL3MaNjAr0W

KiL3MaNjAr0W

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Sep 27, 2016
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Do this to test your memory modules
Click Start, type mdsched.exe in the Search box, and then press Enter.
Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.

check your processor with Prime95 or you could check this out with AMD https://support.amd.com/en-us/kb-articles/Pages/AMDSystemMonitor.aspx

I've also had bsod from these error codes I've just been too lazy to fix them as I get them very rare once or twice a month and I suspect it's due either to my overclocks or windows settings... here are some other reference pages
https://social.technet.microsoft.com/Forums/windows/en-US/308cbcb3-46ce-4f74-85f9-d87ce4cef0d6/kernel-power-event-id-41-task-category-63-spontaneous-improper-shutdowns-and-reboots?forum=w7itproperf
and check the links within them if you dont follow all the way through I suggest you do manipulate your power settings a bit at least to a high performance profile and make sure you disable (if its's not already) hibernation and delete hiberfil
 
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KiL3MaNjAr0W

KiL3MaNjAr0W

Reputable
Sep 27, 2016
358
0
4,960
yes most likely its an issue with windows a lot i've read is "ghost battery" hidden power options for a laptop affecting the power and causing issues.... though it could be a hardware issue too hence the memtest and cpu test. if they check out good Id be comfortable saying windows why i dont bother worrying about it when it happens to me because all my memtests, cpu diags, etc have come back good soi i think it's the os efin with me
 
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