Unable to connect to the internet even though the router has a internet connection

Chiukii

Prominent
Mar 20, 2017
3
0
510
Hello,

I am unable to connect to the internet from any PC, Laptop or phone in my household. Everything is connected to the router correctly, and when i go to 192.168.1.1 it shows that there is a internet connection. I am also able to go into the command prompt and ping google successfully.

However, over the wireless symbol in the taskbar it shows "no internet access" and whenever i try and connect to a page from either google chrome or firefox i am greeted with a "Your connection is not private" page.

I have tried googling the error and changing my router password and such but nothing i have tried is working, any ideas?

Thanks in advance.
 

JustTech

Prominent
Mar 20, 2017
10
0
510
Did you change any seeting on the router? Maybe you can try to reset it.


 

Chiukii

Prominent
Mar 20, 2017
3
0
510


I have not changed anything before the issues have occurred, i have tried manually resetting it as well as restoring the default settings within the router web gui.
 

JustTech

Prominent
Mar 20, 2017
10
0
510
Maybe contact your ISP. They can send someone to check and help you with the problem.


 

Chiukii

Prominent
Mar 20, 2017
3
0
510
Yeah i figured i'd have to do that, was hoping someone would have some suggestions cus they're beyond useless.