BSOD and freezing on windows 10 machine

Toggle sidebar Toggle sidebar
S

shearski

Prominent
Mar 21, 2017
2
0
510
I purchased a zoostorm PC with no O/S about 2 years ago . At the time I also added a SSD and installed windows 8.1.

I upgraded to windows 10 (with a clean install) but the PC has never been completely stable, with random freezing and BSOD. It particularly disliked windows updates and would often freeze whilst installing them. For the past few weeks I have avoided installing the latest updates but on Saturday it installed a critical update and the computer froze again. It struggled to boot and when it finally did so i tried to copy my files to a portable hard drive which caused it to freeze. I tried again in safe mode which froze again.

I did a clean install and decided to update windows before installing anything. It froze again. I spoke to my IT department at work who suggested the following,

Check/update BIOS - it appears to be up to date
Update drivers from motherboard website - which I have done
Use memtest to check RAM - this found 31 errors on the first pass of test 2 and 3.

Does this suggest that I need to replace the RAM?

Is there anything else to check?

Thanks
 
Solution
J
updating the BIOS is pretty easy, it will reset the memory settings to default and remove any automatic overclocking.
if the BIOS is all ready up to date, try resetting it to defaults and run memtest again.
if you get errors on the new run then you have to check the actual memory timings.
Generally, it will be the command rate that is set incorrectly. Most of the time it is set to 1n or 1T
when it should be set to 2N or 2T. Knowing the actual model number of the RAM will help.

the RAM model is often contained inside of the memory dump if you want to put a memory dump from c:\windows\minidump directory onto a server like microsoft onedrive, mark it for public access and then post a link.



Sort by date Sort by votes
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
if memtest finds errors then you have to update the BIOS or Reset it to defaults or manually set the BIOS memory timings to match your memory modules.

it is fairly common for a bios not to have correct default settings on memory secondary timings particularly for the command rate setting.

some bios will automatically overclock memory, you want to turn this off and reset the bios to defaults or select the correct memory timings yourself
 
Upvote 0 Downvote
S

shearski

Prominent
Mar 21, 2017
2
0
510



Is this do-able for a novice? I have 1x 8Gb crucial stick DDR3 1600 will I find the correct settings on the crucial webpage?
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
updating the BIOS is pretty easy, it will reset the memory settings to default and remove any automatic overclocking.
if the BIOS is all ready up to date, try resetting it to defaults and run memtest again.
if you get errors on the new run then you have to check the actual memory timings.
Generally, it will be the command rate that is set incorrectly. Most of the time it is set to 1n or 1T
when it should be set to 2N or 2T. Knowing the actual model number of the RAM will help.

the RAM model is often contained inside of the memory dump if you want to put a memory dump from c:\windows\minidump directory onto a server like microsoft onedrive, mark it for public access and then post a link.





 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom