Dell XPS 15 "Hard Drive Not Installed" with BSOD

Tommaso_P · Mar 22, 2017

Hello,
I have a Dell XPS 15 9550 and I'm experiencing BSOD issues due to some hard drive problems I think.
At least one month ago it started randomly freezing during simple work and then giving me BSOD with various stopcode errors, like UNEXPECTED_STORE_EXCEPTION, APPCRASH and something about KERNEL.
The key thing is that after all these BSOD my Dell pc always fails to reboot again, ending on a SupportAssist page (BIOS, I think) which tells me "Hard Drive Not Installed".
After the SupportAssist message it usually reboots fine (I say "usually" because sometimes it takes many attempts to get Windows up and running).
After a while it even started to go BSOD every time I was waking it up after stand-by mode.
No diagnostics (SupportAssist and Bios) could find anything wrong in my system and Dell Onlne Support is only been capable to suggest to upgrade my BIOS firmware, even if my firmware is already up to date.
I tried a fresh Windows 10 install to solve the problem and now I'm getting 4-5 BSOD a day, which is less than before, and I'm not experiencing the standby-BSOD anymore.
I looked everywhere on the internet but I couldn't find anyone with my same problem.
All I did up to now on the BIOS setting is this: I disabled Secure Boot and I changed from RAID to AHCI mode. I left my boot setting in UEFI because I didn't wanna touch that.

I will leave you some System Information if you need some:
Intel Core i7-6700HQ not overclocked
PCIe SSD-0 240GB
nVidia 960M
8 gb ram ddr4 2133mhz

Thank you in advance for any response.

Emerald · Mar 22, 2017

have you checked the health status of the SSD?

use the SSD manufacturer software to diagnose the SSD.

Tommaso_P · Mar 23, 2017

Emerald :

I checked the ssd health using CrystalDisk and it gives me 100%, no problems at all. And as I said no diagnostics has found anything.

I'm pretty sure it's a BIOS issue, but I can't find the solution. Any tip?

nathaniel515 · Mar 29, 2017

Tommaso_P :

I just had this problem on my XPS 15 9550- I got the UNEXPECTED_STORE_EXCEPTION several times and then the computer started not booting at all, just saying "Hard Drive- not installed". It started working again for no apparent reason, but I'm backing everything up. Maybe it's a failing SSD?

Tommaso_P · Mar 29, 2017

nathaniel515 :

Tommaso_P :

I just had this problem on my XPS 15 9550- I got the UNEXPECTED_STORE_EXCEPTION several times and then the computer started not booting at all, just saying "Hard Drive- not installed". It started working again for no apparent reason, but I'm backing everything up. Maybe it's a failing SSD?

Hi, I'm still having this issue and I haven't found a solution yet. If you happen to solve this problem could you post your solution here?

And also: what is your configuration?

hang-the-9 · Mar 30, 2017

Unless it's a controller issue, the drive is bad. I have just recently ran into a hard drive that scanned fine, but when encrypting it, it would get stuck before it finished. Replaced the drive, issue went away.

nathaniel515 · Mar 30, 2017

Tommaso_P :

nathaniel515 :

Hi, I'm still having this issue and I haven't found a solution yet. If you happen to solve this problem could you post your solution here?

And also: what is your configuration?

It now goes to the "hard drive not installed" message almost every time instead of booting. And when it does manage to boot, it freezes up and bluescreens pretty fast. The configuration is 4K screen, 512GB SSD (Toshiba), 16GB RAM. Dell Support thinks the SSD is faulty and is sending a new one under warranty.

Avinash_28 · May 16, 2017

Happened with me multiple times. Always had to Fully clean drive and reinstall windows. It was such a frustrating experience. I noticed that every time a windows update was installed and the computer rebooted, it went to support assist and said "Hard Drive not installed'". So it happened again in the morning today. After I installed windows again, I restarted the device and pressed F12 to get into the BIOS and ran diagnostics. Once it finished I viewed the results and you can see a tab with "event log" within the tool. It had logged all previous such issues and I took a picture and sent it over to Dell. they suspect it is an issue with the hard drive. They are replacing my hard drive with a new one this Friday since my XPS 15 is under warranty. Hopefully it will fix the issue.

nathaniel515 · May 16, 2017

Avinash_28 :

For me it actually ended up being the motherboard that was faulty, which they replaced under warranty. No issues since.

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